Vacant Roles at Cell C

Purpose of the Job:

• To facilitate the implementation of high-quality and scalable business processes, technologies and architectural frameworks, translating business requirements into technical architecture across IT, Core Networks, Digital and Commercial to ensure solutions are aligned with enterprise standards, are cost-effective and support long-term sustainability and performance.

Main Responsibilities:

Solution Architecture and Technical Delivery

• Implement new technologies to determine their potential impact by assessing their applicability to business needs and integrating into the existing technology stack, ensuring seamless functionality
• Maintain future proof solutions in collaboration with internal and external stakeholders by analysing existing and future architectures, recommending change in technology and business support procedures to enhance processes and deliver service to internal Cell C customers and external integrating partners
• Provide input into the definition and development of solution architecture process by contributing towards transforming it into a capability-based architecture in support of agile work methods to ensure solution designs are scalable and align with Business Requirement Specifications
• Utilise effective solution design methodologies and activities by providing input into periodic amendments of software development life cycle (SDLC) approaches to meet evolving solution designs standards

Solution Design

• Implement end-to-end delivery lifecycle of technical design projects to ensure the successful integration into the various dependent systems, supporting projects in the technology space
• Monitor design project progress and adjust plans as necessary by developing detailed project plans outlining each phase of the lifecycle to ensure they meet business objectives and technical requirements
• Collaborate with technical teams to map out integration points and dependencies by analyzing existing systems and architectures to identify key building blocks, enabling seamless system integration and system interoperability
• Analyse User Acceptance Testing (UAT) methods early in the design phase by reviewing functional specifications and testing to validate functionality, ensuring design inputs accurately reflect intended business outcomes
• Create detailed Work Order Breakdowns (WBS) to guide the integration of partners and service providers by breaking down complex projects into manageable tasks to facilitate coordination and execution
• Contribute to the creation and upkeep of a repository that serves as a reference for architectural standards and practices by updating solution design documents, workflows and data models to ensure consistency and efficiency

Solution Configuration and Testing

• Configure solution components by clearly defining all requirements to ensure they meet business needs
• Conduct thorough testing by utilizing Requirements Traceability Matrix (RTM) to track and validate requirements throughout the project lifecycle to ensure solutions meet the specified requirements
• Identify and log issues during testing by monitoring defects and discrepancies through appropriate channels to ensure timely resolution and improve reliability of solutions
• Collaborate with the Mobile Virtual Network Operator (MVNO) and Project Management Office (PMO) to report on project status, issues, risks and benefits, maintaining clear communication with stakeholders to ensure alignment and transparency
• Engage with Developers, Testers and Business Analysts during configuration and testing phases, facilitating Joint Architecture Designs (JAD) sessions to ensure comprehensive and collaborative solution designs that meet business needs
• Maintain a reference architecture repository by utilising Sparx Systems Enterprise Architect tool for design purposes to ensure efficient use of the tool to enhance design processes

Stakeholder Engagements

• Maintain open and clear communication channels with all stakeholders through regular updates and feedback to foster a collaborative environment
• Align objectives with Enterprise Architects and technical bodies by engaging in knowledge-sharing activities, such as workshops or seminars to ensure cohesive efforts towards common goals, contributing to the expertise of others

Process and Operational Delivery

• Provide specialist input through the investigation of opportunities for operational and process optimisation
• Identify problems, diagnose symptoms, causes and possible effects in order to solve emerging problems and optimise business processes
• Consolidate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
• Plan for value-added process improvements, initiatives and services to deliver on operational plan and objectives

Finance / Budget Management

• Adhere to organisational policies and procedures to ensure effectiveness of costs

People Management

• Leverage knowledge and expertise to create an engaging, enabling and productive work climate aligned to the employee value proposition

Customer

• Contribute to a culture of customer centricity which builds positive relationships and provides opportunity for feedback and exceptional service

Minimum Qualification

• Bachelor’s Degree in Information Technology (IT) or related field

Experience

• 3-5 years experience in Systems Design and Integration or related field
• Practical knowledge and experience of Databases, SQL, PL/SQL, Web Services, Web Service Protocols and IP Network Principles
• Certification in TOGAF (The Open Group Architecture Framework) and ITIL (Information Technology Infrastructure Library)
• Microsoft Certified Azure Solutions Architect Expert, AWS Certified Solutions Architect and Cisco Certified Network Professional (CCNP)

Closing Date 16 June 2026

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Purpose of the Job:

• To provide excellent professional services in dealing with our customers, ensuring that queries are resolved efficiently and effectively. To interact with customers to provide and process information in response to inquiries, concerns and requests about products and services within the Service Centre SLA.

Main Responsibilities:

Customer Service & Sales

• Ensure all clients are welcomed in a professional manner
• Ensure that Service Centre environment is conducive to driving sales and offering outstanding service
• Maintain and update relevant policies and procedures within the store
• Build and maintain relationships with customers
• Ensure a professional image is portrayed during all interactions with customers
• Ensure all orders, forms, applications and requests are processed without delay
• Ensure all requests and unresolved issues are directed to the designated resource without delay
• Ensure accurate management of customers' accounts
• Ensure a detailed audit trail of all customer interactions and transactions are easily accessible
• Ensure a detailed record is maintained of all inquiries, comments and complaints and actions taken.
• Ensure effective administration management
• Effectively communicate and coordinate with internal departments
• Ensure prompt response to customer inquiries with attention to detail and accuracy

Complaint Resolution

• Obtain and evaluate all relevant information to handle inquiries and complaints
• Ensure customer verifications are performed continuously, and any discrepancies are raised immediately to management
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution within the shortest timeframe. Ensure that a good level of understanding and knowledge of Cell C’s products and services are maintained at all times, ensuring that customer queries can be dealt with accurately and appropriately
• Be willing to listen to and support colleagues and team members with professional problems, devoting time to impart expertise, infusing confidence and expressing positive expectations regarding the team’s and Service Centre’s performance
• Stock
• Ensure that stock forecasts are submitted weekly as per agreed upon time frames
• Manage sales order capture process daily to ensure turnaround times is adhered to as well as orders are captured accurately
• Check that daily cash up report reflects no cash variances
• Ensure all transactions processed within the day are correct and are in a balanced position

Finance

• Ensure all documents are filed with 100% accuracy and can be accessed with ease and is audit compliant
• Administration and Report Generation
• Submit weekly and monthly report to Manager
• Submit any other ad-hoc reports on request
• Health and Safety Compliance
• Conform and adhere to Safety, Health and Environmental legislative requirements
• Report any health and safety concerns/incidents in the workplace to the manager/health and safety representative
• Assist Cell C to establish and maintain a fully compliant Healthy and Safe Work Environment
• Attend the Safety, Health and Environmental workshops as required by management
• Perform any other related duties as requested by Management

Minimum Qualification

• Matric + NQF 5 – Certificate / internal workshops and proven on-line self-help courses, gaining knowledge in the Customer Service, Sales Industry

Experience

• 6 – 24 months experience in sales, retail or service environment
• ICT Product knowledge would be advantageous
• Ability to increase sales
• Knowledge of relevant computer application

Closing Date 18 June 2026