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Since our establishment in 1918, Sanlam has been a prominent part of the South African business landscape. We have always held a long-term view of how business adapts to the demands of the environment in which it operates. Today, in a dynamic world, we see an evolving set of social, economic, political and environmental imperatives that require our skilfu...
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Job description
Key Responsibilities
- Business and process analysis as well as impact assessment
- Supporting the business with regards to business and process improvement
- Delivering quality, integrated, comprehensive and detailed Business Requirement Specification documents
- Dealing with vendors and developers in delivering and supporting the solutions
- A link between business owners, product managers, IT, Training and users
- Transfer of knowledge to users, trainers and peers
- Post implementation support to business
- Assist in the continuous development and improvement of the business analysis framework (effective process and standards)
- Assisting with SDLC processes, standards and improvements thereof.
- Analyse business or systems problems and facilitate solution exploration (problem analysis)
- Specification/ obtain consensus on scope where requirements are extracted from multiple departments/divisions (Facilitate JAD sessions)
- Identify and communicate impacts, risks and issues timeously
- Ensure the integrity of the solution in accordance with the business requirements
- Participate in testing
- Guide the preparation of or prepare software manuals and guides with the change manager
- Create training material
- Responsible for test scripts, business scenarios and testing
Minimum Requirements
- Grade 12
- Relevant tertiary qualification
- A minimum of 4 years’ experience in Employee Benefits
Competencies
Technical Competencies
- Previous experience in the Employee Benefits industry is required.
- Knowledge of business analysis and UAT test methodologies advantageous
- Understanding of IT environment and System Development Life Cycle (SDLC) advantageous
Behavioural Competencies
- Analytical and a strong ability to organise and prioritise
- Takes responsibility and is accountable for the work done.
- Excellent communication skills both written and verbal in English & Afrikaans
- Results focused and displays energy when performing tasks
- Solid project and time management skills
- Innovative and demonstrates initiative
- Ability to perform well under pressure
- Good interpersonal skills
- Ability to collaborate and pull information together
- Proactive and a team player
- Facilitation skills
- Client Service Orientation
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Job description
Position Description
The incumbent willprovide legal advice, including drafting or vetting of contracts, related to -
- the administration and governance of pension/provident funds
- group life insurance arranged by employers for their employees
- health or medical scheme business
Key Responsibilities
- Drafting and reviewing of legal agreements applicable to the different business units described above
- Advising on the impact of legislation applicable to the different business units and their clients
- General legal advisor responsibilities
- Drafting of legal opinions
- Legal risk management reporting
- Presentations on various legal topics and developments to the different business units
Minimum Requirements
- LLB degree, preference is given to individuals with excellent academic results
- 0-2 years’ experience
- Previous experience of pension and insurance law and/or the law relating to health or medical scheme business is preferred, but not required.
Competencies
Technical Competencies
- Excellent drafting experience
- Ability to interpret legislation and make recommendations taking into account business requirements
- Good knowledge and understanding of South African law – basic knowledge of financial services industry and the Pension Funds Act, Long-term Insurance Act and FAIS Act will be advantageous
- Computer literate with proven proficiency in MS Office (Word and Powerpoint)
Behavioural Competencies:
- Analytical and interpretational skills
- Business and Client orientated
- Excellent communication skills
- Able to work under pressure and independently
- Team player and solid interpersonal skills
Additional Information
Qualification as an attorney will be advantageous
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Job description
Position Description Key Responsibilities
- Single point of contact for internal customers requiring IT support/assistance
- To provide first-line support where possible to customers
- To log and manage all calls, service requests and incidents from end-to-end, including escalation to third parties, follow up and feedback to customers
- To communicate and liaise effectively with end-users, colleagues and other service providers at all levels
- To ensure customer satisfaction and continuity of service is managed, by following specific procedures but also by recommending and developing (where appropriate) improvements to these processes/procedures and ensuring they align and evolve with organisational goals
Minimum Requirements
- Matric
- IT qualification
- Customer Care Experience
- Basic understanding of hardware/software troubleshooting
Competencies:
Technical Competencies
Knowledge and understanding of:
- Active Directory (managing of user and workstations in AD)
- High-level IT infrastructure
- Internet technologies
- MS Desktop Operating system
- MS Office products
- Conversance in the use of:
- a call logging tool
- remote support tools
Behavioural Competencies
- Self-starter
- Ability to converse confidently and clearly over the telephone
- Ability to communicate clearly and professionally both in writing and interpersonally
- Ability to be an effective team player and proactive individual
- Understanding the importance of Customer satisfaction and what constitutes good customer service
- Understanding the importance of adhering to security policies and procedures
- Ability to work under pressure and handle conflict calmly
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Job description
Key Responsibilities
- Undertake to fully understand the content and impacts of all relevant Compliance related legisltation and requirements for the Financial Services industry. Be able to translate and intepret these practically and correctly to the planners and management.
- Liaise on an ongoing basis with Group Compliance as well policy, process changes or initiatives/actions that need to be implemented within the unit/region.
- Ensure that all compliance practices and procedures within the unit is strictly observed in terms of disclosures, advice given, records kept, and ethics/behaviour undertaken when dealing with clients and undertaking sales.
- Undertake ongoing pro-active monitoring of practices and cases submitted by planners. Draw such cases on a weekly basis from the system annd interrogate them against requirements and standards. take up areas of risk or anomalies with FA's and management immediately and ensure corrective actions are followed.
- Track, interpret and communicate trends or gaps in terms of risks within the unit (SFP/AFP).
- Liaise and co-ordinate with Head Office Compliance Department who undertake similar random sampling for assessment to lift problem areas and highlight trends.
- Keep records of all risk and problem areas for both individuals and the unit in general. report these back to management regularly for awareness and action.
- Take overall accountability for the compliance complaint register and resolution process. ensure all complaints are logged, investigated properly and resolved accordinf to due process. Undertake to do the necessary report and record keeping thereof.
- Working closely with line management and the planners, ensure that all advice facing intermediaries and management are fit and proper FAIS accredited and keep the requirements and credits up to date at all times.
- Complaint and advice policy and implantation guidance.
- Coordinating between policy, electronic and other tools to ensure correct and appropriate application.
Minimum Requirements
Qualifications:
- Grade 12 or equivalent qualification
- LLB; BCom Law/Financial Planning Degree
Experience:
Candidates should be unemployed, with no or very limited previous work experience
Knowledge:
- Fluent in English
- Afrikaans would be an added advantage
Competencies
- Technical Knowledge
- Analytical thinking
- Decision making
- Work standards
- Coaching
- Business Acumen
- Influencing
- Communication
- Continuous learning
- Results driven
- Building and maintaining relationships
- Treating customers fairly
Method of Application
Use the link(s) below to apply on company website.
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