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  • Posted: Feb 15, 2018
    Deadline: Not specified
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    Rand Merchant Bank (RMB), a division of FirstRand Bank Limited, is a leading African corporate and investment bank and part of one of the largest financial services groups in Africa. We offer our clients innovative, value-added advisory, funding, trading, corporate banking and principal investing solutions. As the corporate and investment banking arm of Firs...
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    Production Support Analyst

    Job description

    Purpose:

    To provide specialist business and systems support to RMB CB users and stakeholders as well as perform administrative technical and maintenance tasks to meet business, IT and audit requirements

    Responsibilities:

    • Conduct a trend analysis and identify usability issues/bugs/enhancements that need to be made
    • Track and trace issues/bugs/enhancements with relevant owners
    • Obtain the correct priority to fix bugs, make enhancements and deal with issues
    • Advise Production Support Manager of trends and statistics to be reported on
    • Check systems on a daily basis to ensure they are up and running
    • Provide 2nd or 3rd level application-specific desktop support together with Vendors or Developers as and when need be
    • Configure and maintain static data on relevant systems
    • Load pricing on relevant systems
    • Investigate balancing issues as and when need be
    • Translate details of the outage for the business
    • Keep business updated on progress of the outage being resolved
    • Engage with IT in explaining the level of the impact of the outage to business
    • Provide business with incident reports as and when need be
    • Provide statistics on system issues and outages to business and IT
    • Communicate with the correct forums/stakeholders of any outages according to their requirements
    • Get involved in any new or existing system development projects
    • Assist in defining the business requirements
    • Conduct UAT testing and assist with QA testing
    • Conduct post-implementation testing
    • Provide relevant support documentation, user interfaces and technical manuals to relevant stakeholders
    • Receive an issue from a user and supply the user with a defect ID
    • Analyse and record details of the defect on Quality Centre
    • Log the before and after analysis of the defect on Quality Centre
    • Close the defect and provide the user with feedback
    • Raise a JIRA against IT if defect cannot be resolved by Production Support
    • Escalate defect to Production Support Manager in order to prioritise for resolution
    • Manage expectations with IT and users
    • Input JIRA information on Quality Centre and provide user with relevant information of progress
    • Conduct UAT testing on weekly releases
    • Conduct post implementation testing with zero defect rates
    • Send screenshots of everything that was tested to the Production Support Manager
    • Communicate implementations via bulk mails to relevant stakeholders
    • Pick up on issues that may become audit exceptions
    • Ensure that no audit exceptions are created with processes created
    • Drive for audit exceptions to be fixed
    • Build and maintain professional working relationships with all stakeholders, displaying excellent abilities to initiate dialogue, listen, advise, influence and negotiate to achieve win-win outcomes
    • Initiate meetings with key stakeholders to track progress, manage expectations and ensure stakeholders’ requirements are delivered
    • Preserves relationships despite airing conflicting views and seeks mutual gains when addressing conflicts

    Additional Requirements

    • Proficient in relevant internal systems
    • Ability to produce process documentation and reports
    • Sound financial and balancing skills
    • Knowledge of data analysis
    • Good verbal and written communication skills, influencing and negotiation
    • Ability to work in a team as well as independently with minimal supervision
    • Adaptable to flexible working hours
    • Good problem solving skills
    • Analytical mindset
    • High attention to detail
    • Sound relationship building and networking abilities
    • Service-orientated
    • Resilient
    • Ability to think laterally
    • Sound time management skills
    • Good planning and organizing skills
    • Ability to engage at all levels
    • Willing to take accountability where necessary
    • Good ethical judgement
    • Strong Trade reporting and Technical skills within Corporate Banking.

    Qualifications and Experience:

    • Minimum relevant Tertiary qualification
    • Minimum 4 years experience in FirstRand Group

    go to method of application »

    Corporate Services Manager

    Job description

    Corporate Service Manager

    • Provide high quality, proactive service to Corporate Banking clients
    • Maintain client confidentiality at all time
    • Sound knowledge of transactional banking and flows
    • Ability to analyse financial statements
    • Able to work on multiple projects concurrently
    • In-depth knowledge of electronic channels for transactional banking (e.g. Online Banking, Host to Host and Cash Management, Cross Border and eForex) In-depth knowledge of specific products for transactional banking (e.g. Statements, Reference Validation, Receipt IT, Cheques, etc.).
    • General Knowledge and ability to navigate and assist Client on:
    • Custody
    • Forex
    • Trade
    • Merchant Services
    • Cash
    • Knowledge of and experience in dealing with RFPs and tenders
    • Able to understand and interpret legal agreements
    • Proven training skills

    Sound technical skills:

    • Browser and JAVA Run-Time Trouble Shooting
    • Connectivity and networking
    • Working with ERP systems (e.g. FTP and EXCOM)
    • Proven track record in client interaction
    • Intermediate project management skills
    • Analytical thinking skills
    • Adaptable to change
    • Ability to cross sell
    • Understand the Client’s requirements and assist with projects, set-up and implementation of Clients in Africa as well as internationally (where required)
    • Contribute to transactors with strategic solutions and implementation and make them more successful

    Technical Pre-requisite:

    • Proficiency in Microsoft Office Suite; Advanced proficiency in Excel
    • Proficient in a CRM tool e.g. Siebel or equivalent
    • Introduction to relevant internal and external stakeholders
    • Exposure to various file layouts
    • Exposure to and training on legal agreements

    Training on internal systems:

    • Hogan
    • Siebel
    • Oasis
    • Gridlock
    • Spotfire

    Training on internal products:

    • Online Banking Enterprise
    • Payment and Collections (PACS Host to Host)
    • Cashman
    • Receipt It
    • NAEDO
    • Reference Validation
    • Online Settlement Limits
    • OBE Hierarchies
    • eForex
    • Account Opening Process
    • Legal documentation and mandates
    • Cross Border
    • Statements
    • Account Verification Services
    • eWallet
    • Cheques

    Method of Application

    Use the link(s) below to apply on company website.

     

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