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  • Posted: Jul 25, 2017
    Deadline: Not specified
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    QUINTESSENTIALLY VICTORIA Fairmont Empress sits majestically at the cornerstone of Victoria's sparkling Inner Harbour. This Vancouver Island hotel is located in British Columbia's capital city and features turn of the century architecture, classic beauty and an unrivaled location on the water. Since 1908, it is Vancouver Island's most celebrated resort, spa ...
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    Housekeeping Supervisor

    Job description

    Shift Rotating / Shift Work

    Travel No

    Closing Date Aug.2017, 4:59:00 PM

    Summary Of Responsibilities

    Reporting to the Executive Housekeeper, responsibilities and essential job functions include but are not limited to the following:

    • Consistently offer professional, friendly and engaging service
    • Lead and supervise the day-to-day operation of the department to ensure service standards are followed
    • Handle Guest concerns and react quickly, logging and notifying the proper areas
    • Actively participate in daily briefing, daily warm up and department meetings
    • Ensure Room Attendants are informed daily about priorities in their section
    • Follow departmental policies and procedures
    • Report necessary maintenance items
    • Follow all safety and sanitation policies
    • Other duties as assigned

    Qualifications

    • Proficient in English (verbal & written) essential
    • High school diploma or equivalent preferred
    • Minimum 1 year experience in a supervisory capacity in a hotel Housekeeping environment
    • Proven training skills
    • Experience with Hotel Property Management System, Micros-Fidelio desirable
    • Proactive with a meticulous eye for detail
    • Strong organizational, supervisory and communication skills
    • Able to convey information and ideas clearly
    • Ability to evaluate and select among alternative courses of action quickly and accurately
    • Work well in stressful, high-pressure situations
    • Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest
    • Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision

    Physical Aspects of Position (include but are not limited to):

    • Constant standing and walking throughout shift
    • Occasional lifting and carrying up to 30 lbs
    • Occasional kneeling, pushing, pulling, lifting
    • Occasional ascending or descending ladders, stairs and ramps

    Visa Requirements: Must be legally eligible to work in South Africa

    go to method of application »

    Conference Services Coordinator

    Job description

    Primary Location South Africa-Ballito-Fairmont Zimbali Resort

    Job Level Colleague

    Shift Day Job

    Travel No

    Closing Date Aug.2017, 10:59:00 PM

    A Conference Coordinator is to provide an engaging and anticipative service over the telephone to make guests feel valued and reflect the exceptional hotel experience to come, supports by coordinating various aspects of conferences and special events.

    Summary Of Responsibilities

    Reporting to the Director, Sales and Marketing , responsibilities and essential job functions include but are not limited to the following:

    • Consistently offers professional, engaging and friendly service
    • Book and enter room reservation requests using the Property Management System
    • Consult with customers to determine objectives and requirements for events such as meetings, conferences, and conventions
    • Arrange the availability of audio-visual equipment, transportation, displays, and other event needs
    • Coordinate services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security
    • Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise
    • Confer with staff at a chosen event site to coordinate details
    • Conduct post-event evaluations to determine how future events could be improved
    • Maintain records of event aspects, including financial details
    • Evaluate and select providers of services according to customer requirements
    • Inspect event facilities to ensure that they conform to customer requirements
    • Review event bills for accuracy, and approve payment
    • Negotiate contracts with such service providers and suppliers as hotels, convention centers, and speakers
    • Meet with sponsors and organizing committees to plan scope and format of events, to establish and monitor budgets, or to review administrative procedures and event progress
    • Direct administrative details such as financial operations, dissemination of promotional materials, and responses to inquiries
    • Plan and develop programs, agendas, budgets, and services according to customer requirements
    • Design and implement efforts to publicize events and promote sponsorships
    • Organize registration of event participants
    • Promote conference, convention and trades show services by performing tasks such as meeting with professional and trade associations, and producing brochures and other publications
    • Read trade publications, attend seminars, and consult with other meeting professionals to keep abreast of meeting management standards and trends
    • Other duties as assigned

    Qualifications

    • Previous experience is an asset
    • Bachelor’s degree in business administration or hotel management (would be an asset)
    • Previous customer related experience required
    • Computer experience at intermediate to advanced level is mandatory with knowledge of Windows 2000 (Excel, PowerPoint and Word, Access)
    • Strong interpersonal and problem solving abilities
    • Highly responsible and reliable
    • Ability to work well under pressure in a fast paced environment
    • Ability to work cohesively as part of a team
    • Ability to focus attention on guest needs, remaining calm and courteous at all times
    • Work effectively with a diverse range of individuals and groups
    • Physical Aspects of Position (include but are not limited to):
    • Constant standing and walking throughout shift

    Visa Requirements: Candidates must be legally eligible to work in South Africa

    APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!

    Method of Application

    Use the link(s) below to apply on company website.

     

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