Conference Services Coordinator at Fairmont Hotels & Resort

Job description

Primary Location South Africa-Ballito-Fairmont Zimbali Resort

Job Level Colleague

Shift Day Job

Travel No

Closing Date Aug.2017, 10:59:00 PM

A Conference Coordinator is to provide an engaging and anticipative service over the telephone to make guests feel valued and reflect the exceptional hotel experience to come, supports by coordinating various aspects of conferences and special events.

Summary Of Responsibilities

Reporting to the Director, Sales and Marketing , responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service
• Book and enter room reservation requests using the Property Management System
• Consult with customers to determine objectives and requirements for events such as meetings, conferences, and conventions
• Arrange the availability of audio-visual equipment, transportation, displays, and other event needs
• Coordinate services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security
• Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise
• Confer with staff at a chosen event site to coordinate details
• Conduct post-event evaluations to determine how future events could be improved
• Maintain records of event aspects, including financial details
• Evaluate and select providers of services according to customer requirements
• Inspect event facilities to ensure that they conform to customer requirements
• Review event bills for accuracy, and approve payment
• Negotiate contracts with such service providers and suppliers as hotels, convention centers, and speakers
• Meet with sponsors and organizing committees to plan scope and format of events, to establish and monitor budgets, or to review administrative procedures and event progress
• Direct administrative details such as financial operations, dissemination of promotional materials, and responses to inquiries
• Plan and develop programs, agendas, budgets, and services according to customer requirements
• Design and implement efforts to publicize events and promote sponsorships
• Organize registration of event participants
• Promote conference, convention and trades show services by performing tasks such as meeting with professional and trade associations, and producing brochures and other publications
• Read trade publications, attend seminars, and consult with other meeting professionals to keep abreast of meeting management standards and trends
• Other duties as assigned

Qualifications

• Previous experience is an asset
• Bachelor’s degree in business administration or hotel management (would be an asset)
• Previous customer related experience required
• Computer experience at intermediate to advanced level is mandatory with knowledge of Windows 2000 (Excel, PowerPoint and Word, Access)
• Strong interpersonal and problem solving abilities
• Highly responsible and reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Work effectively with a diverse range of individuals and groups
• Physical Aspects of Position (include but are not limited to):
• Constant standing and walking throughout shift

Visa Requirements: Candidates must be legally eligible to work in South Africa

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!