1 X Customer Relationship Consultant at Rentokil Initial South Africa

Requirements
A vacancy has arisen for a Customer Relationship Consultant in our KZN business based in Pinetown Preference will be given to suitable applicants in line with the Company Normalisation Policy.
KEY PERFORMANCE AREAS & RESPONSIBILITIES

The purpose of the role is to enhance, extend and retain the Company’s/Division’s business through representing the company to existing clients and to achieve predetermined retention targets. Coordination and consolidation of retention feedback from role players in the business.

• Achievement or improvement of retention budgets & growth rate
• Account Manage a number allocated customers for the region and or division
• Maintain complete records of all activities regarding the customer - creating a relevant and historic database
• Make every effort to encourage our existing client base to retain our services by building and maintaining professional client relationships
• Adherence to Company and Divisional standards in terms of hours of work, minimum performance standards, reporting, completion of relevant documentation, use of company assets and policies
• Flag losses/reductions received
• Notify Service Planners and Regional Key Accounts Manager of all handovers, liquidations and closures immediately
• Weekly reporting of terminations to Regional Key Accounts Manager
• Compliance to and use of the CRC retention process flow with the daily, weekly, monthly and quarterly responsibilities as confirmed therein.

SKILLS AND COMPETENCIES

• Good verbal, non verbal and written communication skills
• Awareness of competitor activity
• Ability to interact with clients at all levels
• Awareness of Health & Safety measures around on working environment at all times
• Ability to facilitate communication, coordinate, plan and report.
• Strong behavioural connection with values of service, relationships and teamwork
• High energy level / self-motivated /planning and organizing
• Team player / collaborative / initiative / innovative / persuasive
• Ability to form strong customer relationships at all levels
• Focusing our best efforts on achieving the companies objectives
• A self-starting, engaging team player who has a customer centric mind-set.
• Selling Skills/ Persuasiveness
• Initiative / Proactive
• A high work ethic and tenacity
• Confident and passionate.
• Great interpersonal skills and the ability to build relationships
• Set high standards for self and co-workers
• Organised with good planning skills

MINIMUM QUALIFICATIONS & CRITICAL EXPERIENCE

• Matric
• Tertiary Qualification an advantage
• Min 5 Years Key Account Management Experience (Non Negotiable)
• Minimum 5 Years in field selling experience
• Proven existing target VS actual achievement
• Minimum 12 months of proven experience in a similar role
• Computer literacy – MS Office, Windows, Internet tools Google Suite
• Drivers License (code 8)

Benefits
Are you interested? Here's what you can expect when you join us...

A number of benefits including:

• Subsidised Medical Insurance, Risk and Retirement funding
• Opportunity for Growth and Development
• Company car, including fuel
• A cell phone + cell allowance