Area Manager at Clicks Group

Job description

Overview

Are you passionate about retail and service excellence? Are you confident to lead a number of stores within a geographical area to deliver a competitive advantage for the brand? An exciting and challenging opportunity has become available for an Area Manager to work within the Operations department of Clicks. The successful individual will report to the Regional Manager.

Purpose and Objectives

Job Purpose:

To deliver cost effective operational strategy and service excellence by leading and directing the store management teams in order to deliver on the brands sales, profit and compliance targets leading to a competitive advantage for the brand.

Job Objectives:

• To implement area business opportunities to gain market differentiation that results in sales and profit growth through continuous competitor analysis.
• To deliver and manage financial targets for the area.
• To deliver and manage internal processes, procedures and compliance for the area.
• To identify, escalate and deliver continuous business process improvements within the area that improves operational execution and manages risk.
• To monitor area performance, identify and analyse trends, report on business performance and ensure appropriate actions are taken.
• To generate, analyse and act on relevant reports and provide feedback within specified timeframes.
• To be the customer’s first choice health and beauty retailer by living and driving the company values.
• To implement, drive and monitor customer service initiatives and take corrective action that results in a great customer experience and achieves club card participation targets.
• To implement and deliver on the store expansion growth targets for the area that delivers convenience to the customer.
• To implement the people strategy that ensures on-going pharmacy and professional development, builds capacity and capability to meet current and future business developments in line with the Brands Talent and Transformation agenda.
• To support and deliver the region's retention strategy so as to sustain the staffing needs of the business with specific reference to scarce and critical skills and ensure consistent business performance.
• To deliver adherence to HR policies and procedures that is aligned to corporate governance.

Requirements
Education and Experience Requirements:

• Essential: B.Com Degree or Diploma /B Pharm (retail/finance management, pharmacy or related)
• Minimum 5 years’ operational management experience within a multi-site environment
• Extensive people management and leadership experience of junior management employees
• Financial management experience (budgets, profit and loss statements, financial rations, etc.)

Job Knowledge and Skills Required:

• Retail Management
• Financial Management
• Risk Management
• Human Resource Management
• Change Management
• Business Acumen
• Commercial and Entrepreneurial Awareness
• Communication Skills
• Interpersonal Skills
• Analytical Skills
• Decision-Making Skills
• Able to motivate people
• Persuading Skills

Essential Competencies

• Deciding and Initiating Action
• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• Adhering to Principles and Values
• Presenting and Communicating Information
• Analysing
• Planning and Organising
• Coping with Pressures and Setbacks
• Entrepreneurial and Commercial Thinking