Technical Writing Lead (REMOTE) at GitLab Inc.

Job description

ABOUT THIS ROLE:

This position is fully remote so you can work anywhere in the world.

Responsibilities

• Lead the Technical Writing team.
• Maintain a single source of truth across our sites, documentation, and tutorials.
• Deliver input on promotions, function changes, demotions and firings in consultation with the CEO, and VP of Product.

• Documentation
• Lead documentation improvement efforts.
• Create practices that encourage keeping documentation up to date and easily discoverable.
• Make sure by the time of release all documentation, guides, and content.
• It is not the responsibility of the Technical Writing team to write the first documentation draft for new or updated features.
• Tutorials
• Build out GitLab University so that everyone can quickly get started with GitLab.
• Create tutorials on a workflow designed around GitLab's defining features.
• Website
• Work with the Sales and Marketing team leads to make sure the website product content is comprehensive and up to date.
• Create a self-managing framework for the Community Writers program.
• Grow the Remote Only and Conversational Development websites.
• Ongoing Projects
• Reorganize documentation around topics, grouping related content into topic portals with a topic index page to overview the included content, taking readers on a journey from getting started as a beginner to advanced administration.
• Create marketing website pages comparing GitLab features vs popular competing products.
• Separate documentation rendering from the rails app. Either update GitLab's /help to point to docs.gitlab.com or local build of the static site documentation.
• Work with the VP of Product to empower PMs and Engineers to write the first draft of documentation for new or updated features. Use the release blog post as a changelog checklist to ensure everything is documented.
• Work with the VP of Product to create a plan to dogfood ConvDev internally to assess and measures its usefulness compared to other methodologies so that a comprehensive case study which covers all the implementation details, challenges and benefits can be produced.

Requirements

• Proven experience leading, mentoring, and training teams of technical writers
• Experience working on production-level documentation
• Self-motivated and strong organizational skills
• Strong written and spoken communication skills
• Familiarity with Static Site Generators, HTML, CSS
• Familiarity with Git, Continuous Integration, Containers, Kubernetes and Project Management software a plus
• Be able to work with the rest of the community
• You share our values and work in accordance with those values

Top 10 reasons to work for GitLab:

• Work with helpful, kind, motivated, and talented people.
• Work remote so you have no commute and are free to travel and move.
• Have flexible work hours so you are there for other people and free to plan the day how you like.
• Everyone works remote, but you don't feel remote. We don't have a head office, so you're not in a satellite office.
• Work on open source software so you can interact with a large community and can show your work.
• Work on a product you use every day: we drink our own wine.
• Work on a product used by lots of people that care about what you do.
• As a company we contribute more than we take, most of our work is released as the open source GitLab CE.
• Focused on results, not on long hours, so that you can have a life and don't burn out.
• Open internal processes: know what you're getting in to and be assured we're thoughtful and effective.