Student Acquisitions Advisor at Milpark Education

Job description

Main Responsibilities include:

• Sales and Administration
• Answer inbound calls, emails and prospective students that walk into the offices.
• Assist student with admission and registration process to ensure appropriate guidance is provided regarding programme and qualification
• Requirements and financial obligations.
• Provides prospective students with the highest level of customer service through effective phone, email and face-to-face communication
• Deliver prepared sales scripts to persuade potential students to purchase a product
• Assist with providing sales documentation and information
• Attend promotional events if and when required
• Review enrolment/ registration documentation received from prospective student and ensure all required information is obtained
• Ensure that all student records are updated on the database
• Ensure that all Web queries are answered promptly and that the required follow up is done according to the requirements set to in the SLA
• Meet activity and registration targets set by the Contact Centre Manager.

Customer Service & Student contact

• Ensure that all documentation is processed correctly including assisted registration. Ensure that all student queries are resolved quickly and promptly
• Assist Student Services Administrators when required.
• To build and maintain good relationships with students, customers and colleagues.
• Answer telephonic and electronic requests for sales documentation and information within 24 hours. Follows up on outstanding/incorrect
• Documentation uploaded by students.
• Drive and ensure high customer services delivery to students.

General

• Demonstrate an awareness of the Milpark organisational policies and procedures.
• Ensure that you are fully aware of the functionality of the various systems and tools as required in the sales team.
• Ensure that you fully understand the details of the Milpark portfolio of Educational Products & Programmes.
• Ensure that all deadlines / critical dates pertaining to SSD are adhered to according to academic planners, rosters etc.
• Ensure that all interested students are contacted for marketing purposes and that follow ups are maintained.

Desired Behavioural Competencies

• Customer Service focused
• Target driven
• Able to work under pressure
• Passionate about providing quality education
• Team player with integrity & respect
• Personal accountability and responsibility
• Operational excellence
• Extraordinary organizational skills
• Professional & Reliable
• Enthusiastic and driven
• Persuasive & Assertive

Education & Experience Requirements

• Minimum of a Grade 12 Qualification
• Further Qualification in Sales will be an advantage
• Call Centre Sales experience, or telesales experience.
• Relevant work experience inclusive of data-capturing
• Experience in an educational environment entailing one on one interaction is highly preferred.
• Ability to use technology (Excel, Outlook, Web, databases, CRMHigh Level Verbal and written communication skills