Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Nov 10, 2017
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Telesure Investment Holdings (Pty) Ltd (Telesure) was established in 1998 to house the South African interests of the Guernsey-based international financial services group, Budget Holdings Ltd. The group owns and operates several of South Africa’s leading insurance brands and stands out with its multiple-channel, multiple-brand approach through direct ...
    Read more about this company

     

    Team Leader - Client Services

    Job description

    Job Purpose

    The Client services team leader contributes to the organisations strategy through driving effective individual, team development and leadership, in order to ensure customer and company objectives are achieved by operationalising strategic and tactical initiatives through innovation.

    Job Objectives/Outputs

    • Implement, drive and monitor group strategy and operational efficiency through team members and systems to achieve group targets and results (Sales targets, SQA, Adherence, Absenteeism etc.
    • Ensure consistent customer satisfaction by coaching, monitoring and measuring in order to achieve customer results within a team.
    • Effectively lead, manage and align the team through the agreed methodologies and frameworks. Leading, coaching, recruiting, staff retention, development, performance management, empowerment etc.) in order to achieve organisational goals and objectives.
    • Build and maintain effective relationships (internal and/or external) through networking and connecting.
    • Investigate and explore innovative methods in which to lead, optimise and develop team and business through people, systems and processes.
    • Responsible for all aspects of staff resourcing, succession planning, management and development ensuring the right people are in place to support service delivery, achieving production and performance targets at all times.

        Essential:
    Grade 12 (Standard 10) with University Entrance (NQF4)

        Desired:

    Management diploma / degree

        Experience:

        Essential:
    3 years in Customer Care

        Desirable:
    Experience in a management role - insurance industry contact centre experience

        Knowledge of:

        Desirable:

    • Knowledge of underwriting
    • Knowledge of the short-term insurance industry
    • Contact Centre Management
    • Knowledge of contact centre software (e.g. Avaya/CMS)

     

    Method of Application

    Interested and qualified? Go to Telesure Group Services on www.linkedin.com to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Telesure Group Services Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail