IS Consultant at Mercer

Job description

Responsibilities

• Client Relationship Management
• Develop a deep understanding of rewards and benefits trends in specific regions and industries and provide appropriate consulting services to clients
• Create, Maintain and Deepen (needs to be improve and create) good working relationships with key clients and ensure professional and ethical conduct and level of engagement at al times
• Retain recurring revenue and expand new revenue opportunities
• Proactively engage with key individuals in client organizations to understand their context, requirements and opportunities to partner
• Improve client retention rates year on year for allocated region
• Proactively identify opportunities to win repeat business or multi-year contracts from existing clients
• Respond timeously and appropriately to client requests
• Regularly update and maintain the client database for area of responsibility

Project Management/Delivery

• Arrange and participate in survey launch and feedback meetings is area of responsibility
• Communicate survey administration schedules for assigned clients
• Ensure all clients specific procedures, contracts and deliverables are well documented, updated on a regular basis and recorded appropriately
• Review engagement letters and additional statements of work; administer changes in scope of work and ensure compliance to mercer policies and procedures
• Peer review presentation material and ensure accuracy
• Monitor and report progress of the survey process
• Plan client visits to assist with survey data
• Partner with AST Poland to obtain the required support during the survey process
• Review quality of client inputs in survey data
• Oversee the administrative duties of the IS Professional
• Administer invoices and other related documentation to ensure timeous collections

Self Management

• Meet the goals of the team through achieving objectives
• Comply to all HR policies and processes
• Identify and resolve internal process improvement opportunities
• Stay abreast of new developments in area of responsibility through self-development, formal courses and seminars
• Execute all ad hoc requests from clients that fall within the scope of expertise

Job Qualifications

• Relevant 4 year degree
• 4+ years in general HR environment and or survey, remuneration and benefits consulting environment
• Knowledge of Reward, Compensation and Benefits
• Advance excel skills incl. other Microsoft office
• Relationship building and interpersonal skills
• Analytical skills
• Business acumen, sales and marketing skills
• Written and verbal business communication skill
• Attention to detail and accuracy
• Planning and organizing skills
• GRP certified
• Certified Compensation Professional s an advantage