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  • Posted: Nov 24, 2017
    Deadline: Not specified
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    Bytes Managed Solutions’ (Bytes MS) strategic vision is to offer its market an integrated, end-to-end solutions that enable and facilitates businesses to engage in high volume profitable business transactions. The business crafts the majority of its solutions and services by adding value to core partners. The organisation is the exclusive distributor ...
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    IT Field Technician

    Job description

    MAIN JOB PURPOSE

    • Act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
    • Customer Relationship Management
    • Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame
    • First time fix rate and recall rate under the stipulated requirements.
    • Maintain customer relationship.
    • Internal Processes
    • Be productive based on the calls allocated to them.
    • Ensure that they comply with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM).
    • Maintain and manage sufficient boot stock.
    • Complete administration within time frames as per policies.
    • Technical support, maintenance, trouble shooting on retail machines and Automated Teller Machines (ATMs).
    • Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to Complete.
    • Human Capital
    • Complete own training and development objectives as per agreed timelines in the personal development plan.
    • Ensure that all policies and procedures are followed according to the company requirement.

    Qualifications

    Experience

    • Matric or other equivalent qualification preferable
    • A + and N + Qualification

    Knowledge

    • 2 years’ experience in maintaining equipment in an IT environment
    • 2 - 3 years ATM/POS/Electro-Mechanical Skills/Person which was in a Technical High School experience will be an advantage

    Skills

    • Computer literate in relevant operating system
    • Mechanical skills
    • Electronic skills
    • Soldering skills
    • Faultfinding techniques
    • MS Office
    • Attitude/ Behaviour
    • Communication
    • Perseverance
    • Attention to detail
    • Dedication to Customers
    • Flexibility
    • Self-Development
    • Integrity
    • Problem Analysis
    • Output orientated

    Method of Application

    Interested and qualified? Go to Bytes Managed Solutions on www.linkedin.com to apply

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