Key Account Manager - Insurance at One Loyalty Rewards

Job description

Job Summary

Administrating and maintaining a portfolio of client accounts in the loyalty, assist and mobile app industry, providing complete and dedicated customer service. Manage and coordinate all administrative activities with regards to both new business and existing clients, including the maintaining of day-to-day operations of contracted services. Building strong and strategic client relationships (this would include a very high percentage of day-to-day and monthly administration management) and executing projects flawlessly while ensuring agreed upon deliverables are achieved. Career and ownership mentality is required with a mature working standard.

Requirements:

• Very strong administrative skills are required as this job demands around 90-95% administrative tasks
• A minimum of two to three years' experience in a similar role
• Very high level of client administrative tasks and management
• Degreed or Office Management Diploma individual preferred
• Proficiency in MS Office and the taking of accurate and detailed meeting minutes
• Attention to detail is critical
• Deadline driven
• Proactive, solution-oriented and quick to use initiative
• Self-motivated
• Excellent written and verbal communication skills (English and Afrikaans preferable)
• Focus on accuracy
• Maintaining of existing client relationships
• Excellent project management skills
• Customer service experience
• Ability to multitask and focus on numerous projects at any given time
• Drafting of proposals, contracts, agendas and minutes

Additional competencies:

• Previous short term insurance experience advantageous
• Quality orientation
• Sound judgement
• High stress tolerance
• Teamwork and cooperation
• Provide creative and strategic input
• Good listening skills
• Executes tasks as instructed
• Willing to work overtime when required