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  • Posted: Nov 30, 2017
    Deadline: Not specified
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    Milpark Education is registered with the Department of Higher Education and Training as a Private Higher Education Institution and is accredited to offer a range of Further Education and Training (FET) qualifications by various SETAs. The qualifications offered focus on management, commerce, banking, as well as, financial planning and insurance. The Milpark ...
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    Data Capturer

    Job description

    Responsibilities

    • Executing sales administration
    • Correctly and accurately use the Salesforce system for capturing of enquiries and doing Administrator follow ups as agreed to with the manager
    • Accurately capture every lead onto Salesforce.
    • Answer queries for sales documentation and information same day. During Busy season 24 hours will be given to answer these requests.
    • Ensure accurate grammar and spelling when emailing a prospective student. Keep it professional at all times
    • Ensure that documentation is correctly signed and uploaded
    • Follow up on outstanding or incorrect documentation uploaded by prospective students for admissions and registrations with in the agreed SLA
    • Ensure that extra information is also loaded on student profile such as international venue info, special needs etc
    • Submit daily figures and weekly reports on time as requested by the manager
    • Assist Student Acquisition Advisors with capturing leads.
    • Ensure that notes are added to every application or lead captured.
    • Fostering and maintaining student relationships
    • Provide each and every prospective student with the correct information presented in a professional manner.
    • Participate in outbound campaigns – making contact with prospects that have not registered to ensure that contact is maintained and leads to conversion.
    • To uphold good relationships with our prospective students, customers and colleagues.
    • To ensure that no complaints regarding service or performance are received from students and clients.
    • Be professional at all times.
    • Continuously improving service standard Quality and internal growth and development requirements
    • Good understanding of our product and programme requirements and the Salesforce system.
    • Excellent knowledge of all admission and registration related policies and procedures.
    • Knowledge of the filing system and computer packages used for capturing leads.
    • Ensure that you are fully aware of the functionality of the various systems and tools.
    • Demonstrate an awareness of the Milpark organisational policies and procedures.
    • Ensure that all deadlines / critical dates pertaining to SSD are adhered to according to the SLA, academic planners, rosters, weekly reports etc.
    • Attend all training that you are scheduled for.
    • To have an in-depth knowledge and understanding of all academic and administrative policies and procedures for both public programmes (contact and distance) and Learnerships.

    Education & Experience Requirements

    • Minimum of a Grade 12 Qualification
    • At least 1 year Data Capturing Experience
    • Ability to use technology (Excel, Outlook, Web, databases, CRM)
    • High Level Verbal and written communication skills communication skills

    Desired Behavioural Competencies

    • Customer Service focused
    • Target driven
    • Able to work under pressure
    • Passionate about providing quality education
    • Team player with integrity & respect
    • Personal accountability and responsibility
    • Operational excellence
    • Extraordinary organizational skills
    • Professional & Reliable
    • Enthusiastic and driven
    • Persuasive & Assertive




    Method of Application

    Interested and qualified? Go to Milpark Education on www.linkedin.com to apply

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