Data Capturer at Milpark Education

Job description

Responsibilities

• Executing sales administration
• Correctly and accurately use the Salesforce system for capturing of enquiries and doing Administrator follow ups as agreed to with the manager
• Accurately capture every lead onto Salesforce.
• Answer queries for sales documentation and information same day. During Busy season 24 hours will be given to answer these requests.
• Ensure accurate grammar and spelling when emailing a prospective student. Keep it professional at all times
• Ensure that documentation is correctly signed and uploaded
• Follow up on outstanding or incorrect documentation uploaded by prospective students for admissions and registrations with in the agreed SLA
• Ensure that extra information is also loaded on student profile such as international venue info, special needs etc
• Submit daily figures and weekly reports on time as requested by the manager
• Assist Student Acquisition Advisors with capturing leads.
• Ensure that notes are added to every application or lead captured.
• Fostering and maintaining student relationships
• Provide each and every prospective student with the correct information presented in a professional manner.
• Participate in outbound campaigns – making contact with prospects that have not registered to ensure that contact is maintained and leads to conversion.
• To uphold good relationships with our prospective students, customers and colleagues.
• To ensure that no complaints regarding service or performance are received from students and clients.
• Be professional at all times.
• Continuously improving service standard Quality and internal growth and development requirements
• Good understanding of our product and programme requirements and the Salesforce system.
• Excellent knowledge of all admission and registration related policies and procedures.
• Knowledge of the filing system and computer packages used for capturing leads.
• Ensure that you are fully aware of the functionality of the various systems and tools.
• Demonstrate an awareness of the Milpark organisational policies and procedures.
• Ensure that all deadlines / critical dates pertaining to SSD are adhered to according to the SLA, academic planners, rosters, weekly reports etc.
• Attend all training that you are scheduled for.
• To have an in-depth knowledge and understanding of all academic and administrative policies and procedures for both public programmes (contact and distance) and Learnerships.

Education & Experience Requirements

• Minimum of a Grade 12 Qualification
• At least 1 year Data Capturing Experience
• Ability to use technology (Excel, Outlook, Web, databases, CRM)
• High Level Verbal and written communication skills communication skills

Desired Behavioural Competencies

• Customer Service focused
• Target driven
• Able to work under pressure
• Passionate about providing quality education
• Team player with integrity & respect
• Personal accountability and responsibility
• Operational excellence
• Extraordinary organizational skills
• Professional & Reliable
• Enthusiastic and driven
• Persuasive & Assertive