Senior Manager: Service Centre at Bushbuckridge Local Municipality

Minimum Requirements

• Grade 12 Certificate.
• Bachelor’s degree in public administration / B-Tech in Public Management or Relevant degree.
• A wide knowledge of municipal governance.
• Certificate in municipal governance will be an added advantage.
• A sound understanding of municipal operational systems and Integrated Development Plan (IDP)
• More than eight (8) years’ experience of which 3 years should be at managerial level
• Understanding relevant laws in local government.
• Effective multidisciplinary management skills
• Excellent communication and networking skills
• A valid driver’s license

Key Performance Areas:

Reporting to Municipal Manager, the incumbent will be responsible for the following functions:

• Provide strategic advice and guidance to the service centre managers to ensure high performance and achievement of departmental goals.
• Develop and implement strategies to enhance service delivery at the service centres.
• Oversee the daily operations of services centres including the handling of customer inquiries and resolving escalated issues in timely and professional manner.
• To respond to service centres customer enquiries.
• To champion the revenue collection at service centres and oversee the performance of all centre managers.
• Monitor and assess the response time and customer satisfaction and implement corrective actions as needed.
• Direct and supervise the work of service centre managers.
• Supporting the accounting officer with alignment of service centre functionality and municipal goals.