Fraud Administrator at Rand Merchant Bank

Job description

Role Purpose:

To assist in investigating and analysing suspected fraudulent activities in order to mitigate potential fraud and ensure compliance with business rules and policies

Responsibilities:

• Monitor High Risk report on a daily basis
• Liaise with various stakeholders to determine the legitimacy of transactions if fraud is suspected
• Monitor emails received in Fraud Mail Box as well as SARS Fraud Mailbox on a daily basis
• Attend to all queries; escalate if need be
• Book out investigations if required

Section 163:

• Receive request from Employees’ Tax and Benefits
• Action request accordingly
• Section 46 and 205:
• Gather all information required
• Load incidents onto CD disk and encrypt or email information to relevant SARS, SAPS or internal Investigating Officer
• Arrange for delivery with Investigating Officer or deliver to nearest FNB branch

Section 179:

• Send weekly spreadsheet to ACAS team in order to prepare agent appointments
• Receive AA88 from ACAS and send to FirstRand SARS for verification
• Facilitate the refund process

Section 190 (5):

• Liaise with account holding branch to facilitate the refund process
• Ensure monthly statistics are available on fraud dashboard upon request
• Respond timeously to requests made by Fraud Head or Investigating Officer
• Assist with the gathering of supporting documentation for investigations, including desktop investigations
• Load all fraud-related incidents onto IC Fraud
• Assist with the drawing up of processes and review accordingly
• Maintain the fraud dashboard in terms of:
• Daily SARS incidents
• Investigations
• Scams
• General queries
• Restraint requests
• Interbank indemnities
• Legal requests
• Collate statistics on a monthly basis
• Assist with the compilation of all client presentations
• Build and maintain professional working relationships with all stakeholders, displaying excellent abilities to initiate dialogue, listen, advise, influence and negotiate to achieve win-win outcomes
• Initiate meetings with key stakeholders to track progress, manage expectations and ensure stakeholders’ requirements are delivered
• Preserves relationships despite airing conflicting views and seeks mutual gains when addressing conflicts
• Anticipates consequences and adapts problem solving based on continual feedback
• Act speedily to resolve problems, queries and complaints
• Adapt communication styles to meet the needs of different audiences

Self-management:

• Demonstrates pride in the organization’s brand, services and products by consistently delivering on the brands promise
• Plan and manage own workflow, anticipating obstacles, juggling priorities and following through on objectives within agreed time-frames and according to quality standards
• Stay relevant and up-to-date with legislations and new development
• Maintain a positive attitude and respond openly to feedback
• Handle stress in ways that do not negatively impact others
• Take ownership of personal career development, leveraging formal and informal opportunities
• Act in an ethical, transparent and morally defensible manner, including highlighting unethical practices

Teamwork:

• Continually share, debate and communicate learning’s
• Flag and debate issues constructively
• Contribute to a friendly, co-operative climate in working with others to achieve collective goals
• Be sensitive to other’s feelings, needs, values, views and attitudes and be courteous and diplomatic when dealing with difficulties and problems others may be experiencing (EQ)

Qualifications & Experience:

• Minimum Grade 12; Fraud or risk-related tertiary qualification advantageous
• Minimum 3 years’ experience in a fraud or risk environment