Manager, Professional Services at MicroStrategy

Job description

We are currently seeking a Professional Services Manager to add to our growing Consulting / PSM team.

Job Description

The Professional Services Manager (PSM) is a frontline management role with three primary responsibilities:

• services delivery of MicroStrategy products
• personnel management
• revenue generation
• More specifically, the PSM is responsible for the successful delivery of consulting services as well as the coordination of activities and information between key engagement stakeholders.
• The position is also responsible for the management of consulting personnel, which includes participation in staffing decisions, performance reviews, and career development support.
• This role is responsible for growing revenue in assigned accounts, primarily through effective account and engagement management.

Your Focus

• Ensure successful delivery of consulting services, particularly through effective engagement and customer management.
• Personally delivers billable consulting services, primarily in the context of managing engagements and meeting assigned revenue targets through growth in assigned accounts and effective utilsation of direct reports
• Lead the scoping, sizing, and estimating efforts for assigned engagements.
• Manage the work of the engagement teams under their direction (e.g. direct, matrix, or subcontractor) to ensure optimal resource utilisation and engagement execution.
• Assists direct reports in personal and career development by providing regular feedback, coaching and guidance on personal development. Encourages direct reports to take ownership of their personal career path.
• Participates in recruiting and employee development activities to ensure a balanced team with the right set of skills.
• Grow revenue for the assigned region through the effective management and expansion of the existing accounts.
• Ensure that all assigned team-members have a solid understanding of client business objectives and the plans in place to attain those objectives.

Qualifications

You should also bring the following:

• Bachelors or equivalent degree in a business, technical, or related field.
• A solid understanding and experience of using MicroStrategy's products or those of our direct competitors.
• 10 year+ experience in software/technology business.
• Prior experience participating in the delivery of technology services engagements, including engagement management experience.
• Demonstrated ability to manage technical personnel and processes associated with enterprise software sales and related professional service.
• Demonstrated ability to effectively recruit, develop and retain consultants.
• Effective communication skills at all organizational levels, including written, oral, and presentation skills.
• Expect 75% or more travel.