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Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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Job Purpose
To develop and monitor the implementation of the Operational Risk Management Framework in Nedbank and its subsidiaries to comply to regulatory requirements and ensure alignment to international best practice
Job Responsibilities
- Instill a risk management culture in the business
- Deliver on the Group Operational Risk Management (GORM) strategies and annual business plans aligned to regulatory requirements and take corrective action, where necessary
- Provide input into the enhancement of the Operational Risk Management Framework (ORMF), methodologies, policies, processes and provide guidance to address operational risk challenges in Nedbank and its subsidiaries
- Improve the effectiveness and relevance of internal and external loss operational risk data
- Review outcome of operational risk practices of stakeholders
- Independently monitor the risk environment of the business unit in terms of the Annual Risk Monitoring Programme
- Monitor and analyse major operational risk losses and control breakdowns as well as key risk indicator threshold breaches
- Prepare all Risk reports, log monthly loss event data and monitor performance of key risk indicators
- Identify potential future operational risks
- Engage with stakeholders to understand their operational risk
- Develop and maintain partnerships with stakeholders to facilitate accomplishments of operational risk objectives
- Become a trusted advisor to, and influence decision making of stakeholders by providing an advisory service, guidance and support on operational risk management practices
- Facilitate collaboration between stakeholders
- Collaborate and maintain relationships internally
- Build and maintain relationships with relevant assurance providers
- Contribute to a culture of transformation by participating in Nedbank culture building
- Identify opportunities to influence the improvement or enhancement of business processes and methodologies
- Perform a functional analysis on each of the departments within the business, co-designing solutions whereby the various processes are listed, driving the documentation of all business processes by workshopping, identifying processes with high risk and factor in mitigating controls
- Provide input into, and advice on the alignment between the Business Unit risk profile and risk appetite
- Identify training courses and career progression opportunities to improve personal and professional capability
- Ensure all personal development plan activities are completed within specified timeframe
- Share operational risk related knowledge, resources and practices with team and stakeholders
- Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses
- Establish effective communication links with Line Management to facilitate the monitoring of the risk framework
- Support the activities of Group risk, external and internal audit on inspections and investigations and audits
- Provide input into business projects.
Essential Qualifications - NQF Level
Preferred Qualification
- Bachelor of Commerce: Accounting , Bachelor of Commerce: Financial Management
Minimum Experience Level
- 3 - 5 years’ experience in risk management, governance and auditing and/or 5 - 8 years’ experience in Asset Management and/or Banking
Technical / Professional Knowledge
- Cluster specific operations
- Data analysis
- Governance, Risk and Controls
- Operational risk management
- Relevant Nedbank product knowledge
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Decision-making process
- Business writing skills
- Nedbank culture
Behavioural Competencies
- Communication
- Influencing
- Building partnerships
- Continuous Improvement
- Planning and Organizing
- Technical/Professional Knowledge and Skills
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Job Purpose
- A Senior IT Manager is required to plays a crucial role in strategic oversight of systems and teams within our BITE area. This position involves steering the teams operations, ensuring that infrastructure and applications align with business objectives while maintaining optimal performance and security standards
Job Responsibilities
- Oversee the development, implementation, and maintenance of the system/application infrastructure to ensure optimal performance and reliability.
- Facilitate collaboration between our execution (GT) team, and other business units to support Nedbank initiatives and improve interdepartmental workflows and processes
- Manage vendor relationships, including negotiation of contracts and oversight of service delivery, to ensure the company receives high-quality products and services.
- Data analysis in aid to Investigate and playback on emerging technologies that could enhance operational efficiency or offer competitive advantages to the business.
- Optimise value add through identifying and managing risks arising from own department.
- Support standardised delivery processes by ensuring business area comply with standards, policy and regulatory requirements.
- Improve delivery capabilities and capacity. Improve productivity and smooth day-to-day operation.
- Deliver best practice services, meet and exceed client expectations in support of strengthened business IT collaboration.
- Monitor and manage client, service providers, partners and other stakeholder expectations.
- Ensure communication and building relationship networks upwards, downwards, sideways and outwards.
- Ensure direct reports understand and support Nedbank's vision, values and strategy.
- Contribute to team effectiveness by participating in the recruitment and selection of senior staff.
- Understand and embrace the Nedbank vision and values, leading by example.
- Ensure issues raised in culture survey are addressed and results are improved.
- Deliver a worldclass service by ensuring a client centric culture.
- Manage performance of direct reports and hold them accountable for managing the performance of their direct reports by implementing performance agreements and ensuring a clear vision.
- Share knowledge and insight with team members and management.
- Create an environment whereby self, managers and team are encouraged to challenge the status quo by initiating constructive debates about work practices and areas for improvement. Improve work
- Ensure that planned projects and deliverables for the year are achieved within planned budget.
- Contribute in creating a low cost IT operating platform.
- Ensure improved delivery capabilities and capacity.
- Lead project management efforts, from planning and design to execution and evaluation, ensuring projects are delivered on time and within budget
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Role Relevant Tertiary Qualification
Minimum Experience Level
- 5-7 years’ experience in IT and BI environment
- Types of technology exposures
- Front ends on app and web based applications, or platforms (Angular, Ios, Android)
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Job Purpose
To plan, direct and co-ordinate the activities of climate risk related projects to ensure that project goals are accomplished and to develop project plans specifying goals; strategy; staffing; scheduling; identification of risks; contingency plans and allocation of available resources; in line with the business strategy. Projects could be associated with a variety of focusses and are required to be managed in parallel, ranging from Climate Risk business unit and cluster level initiatives, Climate-related committee coordination, report coordination and consolidation, and special projects within the cluster, division, and business unit.
Job Responsibilities
- Deliver projects on target within due date, budget and according to scope and project governance.
- Ensure traceability of defined benefits throughout the lifecycle of the project and escalate any deviations.
- Ensure management of scope including coverage of client requirements and based on estimations.
- Manage delivery of project against agreed schedule.
- Meet requirements by providing advice to clients on the most appropriate Project Management approach.
- Identify project stakeholders, communicate their roles, and define the level of participation in the project, map their communication needs and manage stakeholder engagement strategies through the project plan.
- Manage each stakeholder group actively through the change cycle.
- Conduct business change management across process, systems, and roles according to the change management plan.
- Manage the stakeholders by ensuring an understanding of the behaviours and operations and by defining strategies in project schedule.
- Keep management informed.
- Ensure engagements are managed according to the required governance.
- Support post implementation review / coordinated assurance of deliverables.
- Ensure effective dependency management for early identification and communication of resource requirements and to raise any associated risks that may impact on the objectives of the Programme.
- Ensure accurate cost estimation based on coverage of requirements and project scope.
- Ensure project budget are managed within project scope.
- Conduct effective resource negotiation and allocation.
- Ensure resources are procured according to governance and delivery strictly managed against the scope of agreements.
- Manage delivery of large and complex projects according to prevailing project management methodology.
Type of Exposure
Built a high-performance culture
- Maintain high performance
- Ensure co-operation of stakeholders by communicating Nedbank vision, strategy, and values.
Built and maintained stakeholder relationships
- Establish relationships with stakeholders by providing guidance, oversight and/or training on project requirements.
- Maintain relationships with internal stakeholders by establishing partnerships in managing Climate risk.
- Engage with stakeholders formally through determining scope of work, understanding and identifying client needs.
- Ensure that stakeholder relationships are effectively managed by meeting with clients regularly and engaging with stakeholders on a formal and informal basis.
- Promote and facilitate cross cluster engagement.
- Manage and improve business efficiencies by participating as member and invitee of various Climate-related committees.
Improved Processes and Culture
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy.
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Manage internal process
- Meet deadlines and targets through prioritising effectively, planning and communicating.
- Maintain high standards of analysis and reporting within defined timeframes by planning, organising, and monitoring workflow.
- Achieve business objectives within a specific timeframe by scheduling and coordinating activities and dependency management to identify and effectively communicate the resource requirements to perform these activities.
Manager of Self
- Optimise efficiency and embed correct values by ensuring you understand Nedbank’s vision, values, and strategy.
- Identify relevant development needs by assessing own performance and behaviour through formal and informal feedback.
- Contribute to building depth of skills and knowledge in the team by sharing knowledge and insight with fellow team members, providing, and receiving mentoring and coaching.
- Ensure continuous improvement goals are achieved by creating an environment whereby self, stakeholders and fellow team members are encouraged to challenge the status quo by initiating constructive debates about work practices and areas for improvement.
- Improve productivity and reduce costs by improving work processes through offering innovative ideas and input and soliciting input from stakeholders.
Minimum Experience Level
- 10 years working experience in a project environment with significant portion of experience relevant to financial institutions, of which 4 years in a PM or equivalent role responsible for large transformational projects
- Climate Risk/ Sustainability/ ESG experience will be advantageous and preferred
- Regulatory and Board level reporting experience
Essential Qualifications - NQF Level
- Professional Qualifications/Honour’s Degree
Essential Certifications
- PMBok or Prince 2
- PMP or Prince certification. Programme Management certification (PGMP)
Technical / Professional Knowledge
- Climate Risk developments
- Relevant software and systems knowledge
- Financial Industry knowledge
- Principles of Project Management
- Communication Strategies
- Decision-making processes
- Governance, Risk and Controls
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Job Purpose
To provide leadership, manage sales & service, mitigate risk, grow market share and deliver an integrated customer experience through the execution of end-to-end strategic objectives and to take ownership of the Nedbank brand.
Job Responsibilities
- Ensure that all individual and department results are delivered.
- Develop and manage area budget through diligent expense management and according to the strategic business requirements.
- Deliver world class client service and adhere to Nedbank expectations and standards.
- Ensure that all projects, processes and systems required are launched, delivered and implemented on time.
- Drive and monitor the implementation and execution of the RBB strategy through communication, observations and testing for understanding.
- Drive and monitor sales (acquisition, cross sell and upsell) against set targets for all client segments
- Ensure increased revenue (i.e. Net Interest Revenue[NIR] and Net Interest Income [NII]) growth through new acquisition and unlocking the strategic opportunities.
- Ensure active and successful growth of Nedbank market share across existing and new clients by driving the sales team targets.
- Promote Nedbank market reputation and presence by role modelling the brand essence and fusing the client experience with the brand promise.
- Enable direct reports to develop sales plans by providing agreed information, clarifying how targets will be achieved, resource planning, professional advice and strategic contribution.
- Deliver best practice service to client expectations through contact management.
- Monitor and manage client, service providers, partners and stakeholder expectations.
- Deliver an aligned and integrated customer experience across the Consumer and RBB segments through driving the team.
- Ensure trust and respect of department members, direct reports and managers.
- Build relationships with all relevant stakeholders by supporting and sharing information and knowledge.
- Ensure effective clear communication and relationship networks through leadership engagement and checking for understanding.
- Ensure client satisfaction by monitoring and analysing client experience results through the various tools and measurements and take required action.
- Execute RBB strategy through managerial participation and formulating an operational/tactical plan.
- Ensure that RBB objectives and plans are approved, accepted and delivered.
- Leverage and influence the matrix leadership structure.
- Ensure effective risk management by monitoring compliance to policies and procedures and relevant regulatory frameworks and taking corrective action where necessary.
- Create a sustainable business through credit, operational and regulatory risk management.
- Comply with standards, policies and regulatory requirements of function.
- Ensure resource and work allocation through optimising resources, managing work flow and increasing productivity.
- Ensure quality and timeous decision-making and improved team / department results, taking consistent corrective actions.
- Create a high performance sales & service culture.
- Leverage synergies and growth opportunities.
- Optimise efficiency and embed correct values.
- Manage performance of reports and hold them accountable for managing the performance of their reports.
- Identify relevant development needs by assessing own performance and behaviour through formal and informal feedback.
- Maintain a capable high performing team by identifying a talent pool.
- Build depth of skills and knowledge in the team of managers.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Honours Degree (NQF 8), Relevant industry specific qualification in Finance or Sales
Minimum Experience Level
- Minimum 6 - 8 years experience in Banking or Financial Services Industry, minimum of 6 years experience at a leadership level, with at least 5 years experience in managing teams.
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Job Purpose
The objective and scope of work of GIA is to determine whether the Group’s systems of internal controls, risk management and governance, as designed and operated by management, are adequate and effective.
The scope of GIA’s work is determined by a risk-based approach and so the key risks facing the Group, including subsidiaries, and the requirements of the GAC, subsidiary Audit Committees and the Group and subsidiary Executive Committees. This should include alignment to business strategic priorities.
Job Responsibilities
The Audit Portfolio Manager – Cyber, in the discharge of his / her duties, shall be responsible, inter alia, to the Nedbank Group CIA / Portfolio Executives / Senior Audit Manager to:
Support the periodic assessments of the outcomes of internal audit work to appropriate governing bodies, including the GAC, Board Risk Committee, Executive IT Committee (EITCO) and Group IT Committee (GITCO);
- Report on the overall effectiveness of the governance, risk and internal control framework of the Group;
- Comply with regulatory and corporate governance expectations of the internal audit functions;
- Report significant Cyber issues related to the processes for controlling the activities of the Group, including potential improvements to those processes;
- Report periodically on the progress of the Cyber audit plan delivery;
- Have in place a robust process to follow-up on management’s agreed actions to address Cyber issues raised by GIA;
- Responsible for the delivery and measurable performance of their respective Cyber portfolio, including audit plan delivery;
- Apply judgement to provide an overall audit opinion on the Cyber system of internal controls of the Group;
- Provide insights from the outcomes of internal Cyber audit work to appropriate governing bodies;
- Maintain an open and constructive relationship as a Trusted Advisor with senior internal and external stakeholders including External Audit, Business Executives and other GIA Heads of Audit;
- Implement effective and efficient audit processes to ensure that audit processes are optimized and comply with the relevant governance expectations of internal audit functions;
- Develop and maintain relationships with business and key stakeholders to ensure robustness and completeness of audit coverage and contribute at an insight generator / trusted advisor to business to enhance assurance provided over the control environment;
- Contribute to the development of a 12-month rolling audit plan (including Cyber) using a risk-based methodology, taking into consideration specific business strategic focus areas, regulatory requirements pertaining to internal audit, as well as including any risks or control concerns identified by management, the GAC and the Board;
- Deliver and report on the rolling Cyber risk-based internal audit plan;
- Have a robust process in place to follow-up and report on management’s progress in implementing agreed actions to address Cyber issues identified by GIA; and
- Maintain an open and constructive relationship with the CIA, GIA HoA: Digital & Technology, Business executives, and key stakeholders (including GIA Heads of Audit) by providing value added services and sharing information.
Job Responsibilities Continue
- Implement the vision and strategy including the leadership and culture philosophy, stakeholder approach and internal methods and tools. This should include alignment to the Nedbank and Business Unit strategy;
- Exhibit diverse, visionary and inspirational leadership - promoting a globally competitive financial sector;
- Actively participate in the Group’s Combined Assurance Model;
- Build a high-performance team through managing resources, retention and critical staff;
- Manage performance of reports and hold them accountable for managing the performance of their reports by taking corrective action as required, recognising and rewarding the team;
- Actively build a culture of improvement by ensuring the design and implementing active talent management, succession planning strategies for division and obtaining buy-in from relevant stakeholders;
- Optimise performance and motivation by holding managers and auditors accountable for developing their staff and themselves;
- Empower team to make decisions and recommend tailored solutions to business unit specific problems, through coaching and mentoring practices;
- Facilitate engagement and information sharing sessions amongst peers. Synergies across clusters and business units achieved;
- Take ownership and accountability for tasks and activities and demonstrate effective self-management;
- Follow through to ensure that quality and productivity standards of own work and team are consistently and accurately maintained;
- Support and drive the business's core values;
- Respond openly and constructively to feedback (positive and negative);
- Be a vision-led and values-driven leader; and
- Embodiment of the following characteristics:
Risk Optimiser
- Understanding that risk is at the centre of everything in banking
- Developing the appropriate risk appetite
- Managing risk without stifling innovation
- Being sensible about risk
Client Centric Advocate
- Placing the client at the centre of everything you do
- Being relationship focussed (as opposed to product or mono-line focussed)
- Collaborating with colleagues across organisational boundaries
Execution Expert
- Having a bias for action
- Focussing efforts on execution and implementation
- Practicing decisive leadership
- Simplifying things
Strategist
- Being a strategic thinker
- Being a strategic translator
- Being a strategic doer
- Facilitating strategic dialogue
Essential Qualifications - NQF Level
Preferred Qualification
- Minimum required qualification: Commercial or related degree;
- CISA; CRISK; CISM; CISSP (or another relevant IT Qualification)
Essential Certifications
- Certified Information Systems Auditor (CISA) and optional Certified Internal Auditor (CIA)
- Certified Internal Auditor (CIA) or Certified Information Systems Auditor (CISA) or Certified Financial Services Auditor (CFSA)
Minimum Experience Level
The following minimum experience is required:
The following additional experience is preferred:
- Significant technical knowledge on Digital (i.e. Network Architecture, Database, Disaster Recovery, IT General Controls, Mainframe, System Configurations, Online Banking and Mobile Apps etc.), and its supporting technologies and processes.
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Job Purpose
To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.
Job Responsibilities
- Deliver banking solutions that meet client needs through understanding of client's business and needs through relationship management.
- Demonstrate an understanding of risk parameters by managing client relationships according to credit principles
- Improve results by tracking and analysing financial reports against agreed measures.
- Understand clients business and needs through proactive client relationship management according to portfolio mandate.
- Build relationships with internal stakeholders through communication and networking as determined by client needs.
- Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
- Complete tasks through planning and reviewing against set targets.
- Manage resources (time, processes and support teams) to optimize value against client expectations.
- Comply with risk standards,policies and procedures through training and development as required by group complianceframework
- Research and analyse information by using problem solving techniques to propose solutions for work challenges.
- Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Essential Qualifications - NQF Level
Preferred Qualification
- Must have completed a Degree in Business or Finance (e.g. BSc Economics, B Comm, Certified Associate of the Institute of Bankers)
- Must have completed a FAIS Accreditation Regulatory Examination Level 1.
Essential Certifications
Minimum Experience Level
- Must have 2-3 years in a relationship management or banking environment
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Job Purpose
To manage and lead the sales team to achieve growth in market share and profitability and provide input that supports the strategy and promote the Nedbank brand.
Job Responsibilities
- Develop and maintain a high performance sales culture by ensuring alignment of the sales strategy with team targets.
- Ensure effective risk management by monitoring compliance to policies and procedures and relevant regulatory frameworks and taking corrective action where necessary.
- Ensure optimisation of resources and work flow to increase productivity by ensuring effective resource and work allocation.
- Develop and maintain effective stakeholder relationships by ensuring that Nedbank values are followed in sales and service delivery.
- Ensure distinctive customer experience through driving the team to achieve consistent service delivery.
- Ensure client satisfaction by monitoring and analysing client experience results through the various tools and measurements and take required action.
- Ensure synergy between team networks through consistent and constant communication of expectations.
- Drive and monitor the implementation of the sales strategy against objectives and outcomes by ensuring that all businesses within your area of influence are aligned to the sales strategy.
- Develop and manage the budget according to the strategic business requirements.
- Ensure active and successful growth of Nedbank market share across existing and new clients by driving the sales team targets.
- Ensure transformational target are met through consideration of targets during the staff recruitment; retention and training process and utilising suppliers listed on the preferred supplier list for department.
- Contribute to a culture conducive to the achievement of transformation goals and support business strategies that improve the corporate image by ensuring self; managers and team participation in Nedbank culture building initiatives.
- Participate and ensure managers encourage staff to participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Ensure issues raised in the Barrett and NSS surveys are addressed and results are improved by ensuring action plans are created.
- Deliver a world class service through others by ensuring a client centric culture through required interventions.
- Identify areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing capacity gaps by reviewing and improving work processes.
- Optimise efficiency and embed correct values by ensuring direct reports understand and support Nedbank's vision; values and strategy and are measured on delivery against these.
- Manage performance of reports and hold them accountable for managing the performance of their reports by implementing performance agreements; ensuring a clear vision; agreeing on goals and objectives; providing regular feedback on performance; recognising and rewarding achievement and take appropriate corrective action where required.
- Identify relevant development needs by assessing own performance and behaviour through formal and informal feedback.
- Drive to execute own and direct reports planned development by attending learning; seeking coaching or other industry or technical learning events and opportunities.
- Maintain a capable high performing team by identifying a talent pool through conducting career conversations and utilising the talent grid principles and developing talent retention programmes (e.g.. rotation).
- Build depth of skills and knowledge in the team of managers by sharing knowledge and insight with team members Suring mentoring; coaching and day to day activities.
- Ensure continuous improvement goals are achieved by creating an environment whereby self; managers and team are encouraged to challenge the status quo by initiating constructive debates about work practices and areas for improvement.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Minimum Experience Level
- 5 years leading people in a related financial services industry or 5 years role related sales experience.
Behavioural Competencies
- Initiating Action
- Building the Sales Team
- Coaching the Sales Team
- High-Impact Communication
- Driving Successful Customer Engagements
- Aligning and Executing Sales Strategy
Method of Application
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