2024 Cloud Support Associate Internship - South Africa (Cape Town) at Amazon

WHAT CAN YOU EXPECT FROM A LIFE AT AWS?

• Each day will bring new and exciting challenges on the job while you: Learn and use groundbreaking technologies.
• Apply advanced troubleshooting techniques to provide unique solutions to our customers.
• Interact with leading engineers around the world.
• Partner with AWS teams to help reproduce and resolve customer issues.
• Leverage customer support experience to provide feedback with AWS teams on how to improve.
• Drive customer communication during critical events.
• Drive projects that improve support-related processes and our customers’ technical support experience.
• Write tutorials, how-to videos, and other technical articles for the developer community.
• Work on critical, highly complex customer problems that may span multiple AWS services.

WHY AWS SUPPORT?

• First and foremost, this is a customer support role – in the Cloud.
• On a typical day, a support engineer will be primarily responsible for solving customer’s cases through customer contact channels (e.g., telephone, email, and web/live chat).
• You will apply troubleshooting techniques to provide solutions for our customers by thoughtfully working with customers to dive deep into the root cause of an issue.
• An AWS support engineer may also develop and train, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
• We promote advancement opportunities across the organization to help you meet your career goals.
• We have training programs to help you develop the skills required to be successful in your role.
• We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
• Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
• As we operate on a follow-the-sun model, with Premium Support sites located globally, there is no after hours on-call or mandated overtime in this role.

Basic Qualifications

• Available for a start date in February 2024 for a minimum duration of 6 months.
• Needing to complete internship to graduate
• Currently in your final year of studies in computer science, computer engineering, information technology, or related fields.
• Experience with at least one functional scripting language (e.g., Perl, Python, Ruby, shell scripting)
• Knowledge of system, network, and OS.

Preferred Qualifications;

• Knowledge of internet fundamentals and cloud computing concepts.
• Familiarity with Database, Storage, & Big Data concepts.
• Experience with troubleshooting Networks (e.g., TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related).
• Comfortable working in a Linux/Unix environment.