Recruitment Opportunities at Amazon

DESCRIPTION:

• The Strategic Intelligence Analyst will produce intelligence reports and conduct open source research.
• The successful candidate will demonstrate an ability to work independently, think critically, and prioritize multiple requests in a fast-paced and challenging environment that requires significant attention to detail.

Key Job Responsibilities

• Produce strategic intelligence reports, threat assessments, and deep-dive analysis in a cohesive, concise, and visually appealing format
• Triage incoming requests for intelligence support, provide timely and pertinent analysis, and coordinate response efforts with multiple departments
• Build and maintain business relationships internally, as well as with external partners
• Provide briefings to senior management

Basic Qualifications;

• 5+ years’ experience in analytical, investigative, law enforcement or related disciplines
• Bachelor's degree in geopolitical risk analysis, Global Security, Strategic Intelligence, International relations, or a related industry
• Excellent critical thinking and open source research skills
• Excellent oral and written communication skills; ability to succinctly summarize and assess information
• Ability to work a non-traditional schedule, including evenings, weekends, and holidays

Preferred Qualifications;

• Ability to multi-task and learn new technologies and tasks quickly.
• Bias for action, strong work ethic, and desire to achieve excellence.
• Demonstrated ability to work in a highly innovative and fast-paced environment.
• Experience working with highly confidential information.
• Proficient in multiple languages.

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• The role includes interfacing with the Third Party Logistics (3PL) providers and being the main POC for all internal teams such as Transportation, Retail and Supply Chain.
• The main tasks will be management, control and direction for the 3PL operations.
• The main objective is to continuously improve the level of service that the 3PL provides to our customers.
• In addition, the 3PL Operations Manager will be responsible for both launch and improvement projects that allow us to achieve sustainable scale in the region.

Key Job Responsibilities

• Manage and control performance, cost and capacity of External Fulfillment Logistics provider (3PL)
• Monitor and analyze customer experience and delivery performance, maintain and develop KPIs and SLAs with 3PL
• Contribute to process improvements and cost optimization initiatives in collaboration with internal and external stakeholders
• Prioritize projects and software feature requests, evaluate and set stakeholder expectations
• Ensure for each integration that requirements and resources both internal / external are available to deliver success
• Work closely with technical development teams to deliver features which are customer-focused, scale able, auditable and iteratively developed
• Possesses combination of practical and intellectual skills and an ability to shift, and adapt to different tasks that vary between complex analyses and hands-on project and operations management
• Strong focus on quantitative data working with large datasets and able to use the appropriate software for this scale

BASIC QUALIFICATIONS

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Proven operations leadership experience in a similar fast-paced process driven manufacturing, production or distribution/logistics environment

PREFERRED QUALIFICATIONS

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Past experience or study of startup operations and/or 3PL environments
• Team player who can facilitate successful project work, operating to deadlines
• Theoretical and practical knowledge of Lean techniques such as Kaizen or Six Sigma
• Technical expertise Solution-driven approach to systems & processes
• Experience with analytical tools such as data warehouse tables: SQL / Visual Basic / Power BI
• Masters degree in (Industrial/Mechanical) Engineering, Operations, Business Administration, or a related field

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Key Job Responsibilities:

• Coordinate, plan, design, deliver and facilitate Support Engg (SE) trainings such as new hire, continuing education, launch training for new services, and other SE specific training as needed.
• This includes classroom and/or virtual instructor led training, webinars, and blended instructor-led learning and online self-directed modules or materials.
• Prepare for Training Delivery by granting tool permissions to trainees prior to the class, create Adobe Connect training room, send trainee invites based on training dates communicated by global PM, review the training materials and complete the curriculum preparation (create test cases, find samples, create slack group and mailing list).
• Identify knowledge gaps through observations, focus groups, quality checks, and data analyses and propose specific training topics based on findings.
• Monitor, track and report on training completion metrics.
• Assist with development and validation of training materials, learner engagement strategies and evaluation plans.
• Conduct targeted coaching as a part of training sessions and communicate opportunities to the SE Leadership team to ensure continuous support to employees outside of the training.
• Establish and maintain subject matter expertise on SE workflows.
• Model “Learn and Be Curious” by rapidly learning about new products/services and processes as needed.
• Continuously act as an advocate and evangelist of Amazon Voice and culture.
• Remain Customer obsessed, and provide the best possible training/learning experience to the CS employees.
• Escalate employee issues to the Training Operations Manager.
• Mentor and coach Trainers

Basic Qualifications;

• 5+ years of program or project management experience
• 5+ years of working cross functionally with tech and non-tech teams experience
• 5+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements
• Experience working cross functionally with tech and non-tech teams
• Experience building processes, project management, and schedules
• Experience defining and executing program requirements
• Experience using data and metrics to determine and drive improvements

Preferred Qualifications;

• 5+ years of driving end to end delivery, and communicating results to senior leadership experience
• 5+ years of driving process improvements experience

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Key Job Responsibilities

• Partner with senior stakeholders to build and execute initiatives and roadmaps to achieve business goals.
• Identify the gaps and pain points in the existing processes and come up with solutions short and long term
• Partner with teams to secure resources, scope efforts, set project priorities and milestones, and drive delivery.
• Set up performance management mechanisms and track the partner performance on a day to day basis;
• Write reports/documents that detail the progress to leadership on a frequent basis
• Operate autonomously; drive forecasts, and handle escalations.

Basic Qualifications;

• Bachelor’s Degree
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience owning/managing large program or projects
• Experience using data and metrics to determine and drive improvements

Preferred Qualifications;

• Master degree

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Key Job Responsibilities

• Partner with senior stakeholders to build and execute initiatives and roadmaps to achieve business goals. This includes both shortand long-term horizons.
• Help define and drive programs road-map.
• Build data structure and reporting process by working through various business parameters, which establish truth in data.
• Understand the business challenges and identify data-driven business insights with effective presentation of findings at multiple levels of stakeholders.
• Identify the gaps and pain points in the existing processes and come up with solutions short and long term
• Design and conduct experiments on the effectiveness and efficiency of different initiatives to improve key output metrics and help shape the long-term strategy.
• Leverage data to increase the efficiency of our programs working closely with the business teams to drive optimization.

Basic Qualifications;

• Bachelor's degree in computer science, engineering, mathematics or equivalent
• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience with Excel and SQL
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications;

• Master's degree, or MBA in business
• Passionate about data, discovering trends, driving actions through insights.

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• The Vendor Manager will interface directly with manufacturers and brands to build relationships and business opportunities.
• Within this role, the individual will establish and maintain strong vendor relationships, and manage a P&L.
• In addition, this position is expected to provide leadership across categories driving systems, process, and customer experience improvements that will benefit all customers at amazon.com.

Key Job Responsibilities;

The successful Vendor Manager must be able to:

• Define a strategy for the business and break it down into actionable goals
• Understand drivers and opportunities of the category P&L
• Manage relationships with vendors
• Institute best practices and processes which can be replicated across all categories
• Lead change with cross-functional teams, and communicate with internal and external stakeholders, while meeting tight deadlines

Basic Qualifications;

• 3+ years of with Excel experience
• 5+ years of retail, operations, product or program management, or business management/consulting with negotiations and delivering results experience
• Bachelor's degree, or 3+ years of professional or military experience
• Experience with financial analysis and P&L ownership

Preferred Qualifications;

• Experience managing large data sets and utilizing to drive performance and process improvements
• Experience in vendor negotiations, pricing and promotion, inventory management, and product development

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WHAT CAN YOU EXPECT FROM A LIFE AT AWS?

• Each day will bring new and exciting challenges on the job while you: Learn and use groundbreaking technologies.
• Apply advanced troubleshooting techniques to provide unique solutions to our customers.
• Interact with leading engineers around the world.
• Partner with AWS teams to help reproduce and resolve customer issues.
• Leverage customer support experience to provide feedback with AWS teams on how to improve.
• Drive customer communication during critical events.
• Drive projects that improve support-related processes and our customers’ technical support experience.
• Write tutorials, how-to videos, and other technical articles for the developer community.
• Work on critical, highly complex customer problems that may span multiple AWS services.

WHY AWS SUPPORT?

• First and foremost, this is a customer support role – in the Cloud.
• On a typical day, a support engineer will be primarily responsible for solving customer’s cases through customer contact channels (e.g., telephone, email, and web/live chat).
• You will apply troubleshooting techniques to provide solutions for our customers by thoughtfully working with customers to dive deep into the root cause of an issue.
• An AWS support engineer may also develop and train, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
• We promote advancement opportunities across the organization to help you meet your career goals.
• We have training programs to help you develop the skills required to be successful in your role.
• We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
• Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
• As we operate on a follow-the-sun model, with Premium Support sites located globally, there is no after hours on-call or mandated overtime in this role.

Basic Qualifications

• Available for a start date in February 2024 for a minimum duration of 6 months.
• Needing to complete internship to graduate
• Currently in your final year of studies in computer science, computer engineering, information technology, or related fields.
• Experience with at least one functional scripting language (e.g., Perl, Python, Ruby, shell scripting)
• Knowledge of system, network, and OS.

Preferred Qualifications;

• Knowledge of internet fundamentals and cloud computing concepts.
• Familiarity with Database, Storage, & Big Data concepts.
• Experience with troubleshooting Networks (e.g., TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related).
• Comfortable working in a Linux/Unix environment.