3PL Operations Manager, Sub-Saharan Africa at Amazon

• The role includes interfacing with the Third Party Logistics (3PL) providers and being the main POC for all internal teams such as Transportation, Retail and Supply Chain.
• The main tasks will be management, control and direction for the 3PL operations.
• The main objective is to continuously improve the level of service that the 3PL provides to our customers.
• In addition, the 3PL Operations Manager will be responsible for both launch and improvement projects that allow us to achieve sustainable scale in the region.

Key Job Responsibilities

• Manage and control performance, cost and capacity of External Fulfillment Logistics provider (3PL)
• Monitor and analyze customer experience and delivery performance, maintain and develop KPIs and SLAs with 3PL
• Contribute to process improvements and cost optimization initiatives in collaboration with internal and external stakeholders
• Prioritize projects and software feature requests, evaluate and set stakeholder expectations
• Ensure for each integration that requirements and resources both internal / external are available to deliver success
• Work closely with technical development teams to deliver features which are customer-focused, scale able, auditable and iteratively developed
• Possesses combination of practical and intellectual skills and an ability to shift, and adapt to different tasks that vary between complex analyses and hands-on project and operations management
• Strong focus on quantitative data working with large datasets and able to use the appropriate software for this scale

BASIC QUALIFICATIONS

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Proven operations leadership experience in a similar fast-paced process driven manufacturing, production or distribution/logistics environment

PREFERRED QUALIFICATIONS

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Past experience or study of startup operations and/or 3PL environments
• Team player who can facilitate successful project work, operating to deadlines
• Theoretical and practical knowledge of Lean techniques such as Kaizen or Six Sigma
• Technical expertise Solution-driven approach to systems & processes
• Experience with analytical tools such as data warehouse tables: SQL / Visual Basic / Power BI
• Masters degree in (Industrial/Mechanical) Engineering, Operations, Business Administration, or a related field