Key Account Manager at SIG Combibloc Obeikan

Job Description

Key Account Manager - (10414T)

Job Purpose:

• Management of the Key customer relationships.
• Development of the relations and customer retention.
• Determining the needs of these Key customers, and implementing procedures to ensure that they receive premium customer service and to increase customer satisfaction.

Reporting to: Area Manager - Southern Africa

Responsibilities:

• Generating sales for a portfolio of accounts and reaching the company's sales target
• Leading the Key Account Team members from different functions such as;
• Marketing (innovations, new products, concepts, new designs)
• Finance (payments)
• Technical (issues, technical support, training)
• Supply Chain (new designs, transport, lead times, quality, stock management) to ensure professional services to Key customers
• Identifying new sales opportunities with existing accounts.
• Identifying and capturing potential new customers to develop new business opportunities.
• In cooperation with Marketing, long and short term strategy development and implementation as per market, territory, product group, producer, consumer conditions.
• Close follow up AR situation of the account to avoid overdue.
• Forecasting monthly deliveries based on customer’s production plans, and communication with SC for better allocation of the resources.
• Managing and solving conflicts with customers.
• Leading the CS Initiative and ensuring TDL completion.
• Supporting Country Manager with daily activities.

Qualifications

Required work experience and skills:

• Minimum 5 - 6 years of working experience in B2B
• Key Account Management preferably in packaging industry.
• Sales and Contract Negotiation skills
• Good knowledge of FMCG & retail, preferably in Liquid Dairy and / or Beverages

Required educational qualifications:

• Essential: University degree in Engineering or Science from an accredited university
• Desired: MBA

Computer knowledge:

MS Office, Qlikview

Languages:

• English
• Arabic / French / German would be an advantage. 

Other additional requirements / pre-requisites

The job requires travelling.