Assistant Shop Manager at RHR plc

Job description

As an assistant manager within TAAS, alongside your manager, you will be responsible for driving sales and improving profit through effective management, and motivation of your shop team and yourself on a daily basis. Always exceeding customer expectations by providing the best service and standards on your high street

Within TAAS we give you as a shop management, the trust, freedom and autonomy to manage your own shop and team. We don’t expect our management to be in the office every day completing reams of paperwork, but to be working alongside your teams, driving sales and standards on a daily basis. We look for and encourage creativity, courage and compassion from all of our employees and these core values help keep our service saving lives

To enable you to deliver results you will work closely with the Shop manager, Volunteers, Area Manager, Retail HQ, and Fundraising Co-ordinators.

What You Will Be Doing To Support The Charity

• Income Generation
• To ensure you achieve and exceed all sales targets from all potential income areas. These include donated goods, new goods and merchandise, online trading such as eBay and Kite books, gift aid, and fundraising opportunities
• Business Development
• To promote your shop, and engage within the local community, always striving to improve brand awareness. Using your skills to influence local businesses and stakeholders in supporting your shop with your current needs
• To become an ambassador for The Air Ambulance Service and to help keep our service saving lives
• Resource Management
• Assist with the planning and organising of your shop throughout the year, from planning daily/monthly work load for your team, encouraging effective communication at all levels, setting objectives and fostering a positive team spirit
• To ensure all shop paperwork is completed accurately and on time. To be able to interpret sales data and set action plans accordingly
• You will need to ensure that you and your team always adhere to our policies and procedures in stock management, people management, shop administration and security
• Managing your stock levels on a daily basis. Unlike high street shops charity shops never know what is coming through the doors. You will need to be commercially aware at all times and ensuring you are displaying the right stock, at the right time, at the right price
• Budget Management
• To protect profit within your shop by managing controllable costs at all times
• Customer Service
• To make your shop stands out on the high street against others, by offering outstanding customer service, through constant team recruitment, development and coaching
• To ensure the back of house areas are organised and maintained to a high standard that supports the needs of the sales floor.
• To provide an exciting and enticing shopping experience for our customers
• Using your creativity, individuality and merchandising flair to create a clean, well presented and unique charity shopping experience
• Protecting the shop, your team and your customers at all times through the management of health and safety policies and procedures

Staff Development

• To want to succeed, grow and develop in your role and as a manager to then also manage your shop team so they also succeed, grow and develop with you. Should any problems arise, you will need to be confident enough to manage these issues effectively and efficiently
• To be a team player and to help and support where necessary your colleagues, your area, and the retail head office. We encourage our shop managers to get involved in our overall strategy, projects and initiatives that will help and develop the trading company, as well as your own shop

Any other activities reasonably required for an acceptable performance of the role.

What You Will Need

• A knowledge of business management skills
• Commercial awareness
• Ability to demonstrate Creativity and innovation
• Demonstrate a passion for customer service
• Visual merchandising skills, having an eye for detail
• Ability to plan and prioritise work load for yourself and the shop team
• Excellent verbal and written communication, and working knowledge of email and Microsoft office
• The ability to use mathematics in analysing sales reports and data
• Ability to travel to other sites and locations as advised
• Willingness to contribute to own professional/personal development and also that of the trading company
• Ability to work autonomously and to use your own initiative
• Alignment to the values of Courage, Compassion and Creativity

The Environment

TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice. It is expected that all employees will develop flexible working practices, to be able to meet the challenges and opportunities of working within the ever-developing Charity. Therefore, it is expected that all staff will be willing to undertake any duties which may reasonably be requested by their line manager, Senior Manager or Director.