Executive: Regional Sales & Operations at BCX

Job Description

Job Purpose

Responsible for the overall management of the region. Responsible for planning, managing and directing a business unit in order to effectively provide BCX technologies to clients which will enable them to gain a competitive advantage. Support Medium Business sales effort and achieve growth. Provide strategic sales direction, achievement of sales revenue targets and ensure superior customer focus and relationship management.

Job Objectives

Strategy

•  Provide strategic sales direction, achievement of sales revenue targets and ensure superior customer focus and relationship management. Financial (Satisfied Stakeholders)
•  Financial strategies are developed and implemented in alignment with Telkom Business Connexion’s business strategy and goals
•  Financial performance is continuously monitored against set financial targets
•  Opportunities are identified to improve financial performance
•  Corrective action is implemented timeously to address deviations from the financial targets
•  Budgets are strictly planned according to need requirements and financial budget guidelines
•  Budgets are communicated to the relevant people
•  Budgets are managed and monitored on a continuous basis Customers (Satisfied Customers)
• Monitor the level of client satisfaction at regular intervals or after each significant delivery of product or service
• Promptly respond to clients’ queries and complaints taking corrective action as and when necessary
• Encourage clients to take part in the continuous improvement of the products and services supplied to them
• Successfully create, identify and respond to opportunities for providing products and services to the client organisation
• Encourage changes in the client organisation’s use of the products and services supplied and recommended so as to increase the benefits the clients obtains from them and to ensure client retention
• Successfully identify key staff in the client organisation and build long-term relationships with them
• Ensure that the management of the client organisation plans and budgets for the products and services supplied in the coming few years Operations (Agile, Effective and Seamless Organisation)
•   The need to keep up-to-date with ICT industry developments and trends, and to understand the impact thereof on business
•   The need to keep up-to-date with the ICT industry regulatory framework, e.g. legislation and the ICT Charter, and to understand the impact thereof on business as well as identify future business opportunities
•   The increased need to be customer focused, i.e. understanding the customer’s needs, in order to ensure that BCX is viewed as a strategic business partner
•   The need to keep up-to-date with market conditions and trends, and to understand the impact thereof on business and possible business opportunities
•   The need to be aware of the impact of organisational restructuring and change management
•   The need to be sales focused and to continue to grow the business
•   The need to Manage service delivery function People
•  Continuously assess human resource requirements to establish and maintain an effective and efficient business unit
•  Adequate on-the-job training, coaching, support and counselling is provided to team members as and when required
•  Performance is assessed and continuously monitored, and individual development plans are agreed upon and implemented to address performance gaps
•  Career development advice is accurately and frequently provided to team members
•  Effectively motivate the team towards continuous improvement and achievement of benchmark standards
•  Team members are actively involved in setting goals and encourage them to solve problems and make decisions relevant to their work
•  Team members are treated in line with Telkom Business Connexion’s values and ethical guidelines
•  Relate positively to the different people in the team, where they differ in terms of race, gender, culture and background

Desired Skills and Experience

Job Knowledge and Skills

Essential

•  Senior Management experience: 9 - 10 yrs
•  Extensive experience in channel and partner development and management preferably in ICT industry: 10 - 15 yrs
•  Good understanding of how sales, product development and service delivery works for Medium - Large Business. Generally a good knowledge of market and industry trends in Medium-Large Business.
•  An excellent relationship builder who can act as a trusted representative of Business Connexion
•  Outstanding communications skills(verbal and written)
•  A creative, open-minded individual who is passionate about social change and wants to change the status quo
•  Understanding of the key trends in the ICT domain and its impact on the medium business market.
•  Deep knowledge of and exposure to medium –large business environment
•  A very good understanding of the needs and challenges faced by the medium businesses and how BCX can add value to resolve themJob Requirements

EDUCATION

•  Business related degree, NQF Level 7
•  A Post graduate diploma/ degree in marketing or a MBA/ MBL will be an advantage.EXPERIENCE
• 5 - 8 years’ experience in Talent Management, Organisational Development, Performance and Change Management of which minimum of 3 years should be on middle management level
• Proven track record in managing teams, and strategy/policy development.The appointment will be made in line with Employment Equity Commitments.