Control Centre Agent at Pointer SA (Pty) Ltd

Job description

The successful incumbent will be responsible and accountable to efficiently and effectively attend to the customer alarms, oversee the recovery of stolen vehicles process, test the units installed and attend to the overflow of calls made to the Customer Care department.

The individual must be:

• Self-motivated and a professional attitude.
• Excellent communication and listening skills.
• Excellent teambuilding, customer service, and interpersonal skills.
• Must possess good decision making skills, be very organized and detail oriented.
• Ability to remain calm in a pressurized environment.
• 2 years customer service related experience (non-negotiable)
• Be prepared to work shifts

Abilities:

• High degree of self-motivation, confidence and enthusiasm
• High degree of sense of responsibility
• Strong sense to serve and please customer/client base within corporate constraints and time constraints
• Ability to remain calm and efficient under pressure
• Ability to effectively deal with conflict situations
• Ability to portray him/herself in business well
• Ability to learn quickly
• Process Driven / Delivery focused

Minimum Requirements:

• Computer Literacy
• Excellent attendance and punctuality record
• Good interpersonal skills (written and verbal)
• High-level customer service skills as demonstrated by way of previous work history
• Proven track record in similar environment. 2-3 years of previous Call Centre and/or Customer Service experience preferred
• PSIRA registered (advantage)
• As this is a 24/7/365 operational centre it is a requirement to work shifts

Do not apply if you do not meet the requirements.