Receptionist at Clickatell

Job description

The purpose of this role is to project a professional, courteous and efficient reception and guest service at all times

Reception duties

• Answering all calls promptly and professionally
• Route and screen all incoming calls
• Taking messages and communication to staff related to incoming calls
• Maintain reception area to always look presentable
• Update employee parking list
• Assist staff with boardroom bookings
• SMS communication to staff on announcements
• Guest courtesy services
• Ensure that reception area is covered at all time
• Receive and manage deliveries
• Stock taking of consumables, beverages, stationary, etc.
• Assist with facilitating cleaners on duties related to boardrooms, catering and guest courtesy services
• New employee welcome
• Ad-hoc tasks
• Assist Facilities with administration tasks and duties
• Assist with managing Mantis ticket system
• Procurement and Ordering stock from preferred suppliers
• Preparation and coordination of Friday staff meeting and Friday drinks
• Update supplier list
• Update company cell phone list
• Arrange for Travel for department
• Credit card receipt/expense claims management for department
• Occupational Health and Safety – assist with updating documents and update equipment registers

Requirements

Core Competencies:

• Customer Focus
• Maintain a highly professional appearance
• Maintain a very professional approach and interaction with all internal and external stakeholders at the reception area and on the telephone.
• Professional and Clear Verbal and Written Communication
• Administrative skills
• Ability to propose and implement processes to improve the output of responsibilities
• Attention to detail

Experience And Education

• Matric certificate
• Minimum 3 years switchboard/reception experience
• Minimum 3 years administrative experience
• Minimum 2 - 3 years Microsoft Office (Word, Excel, PowerPoint) experience
• Minimum 1 year facilities management assistance experience would be advantageous