Mutual & Federal is the oldest short-term insurer in southern Africa with a history that dates back more than 180 years. As one of the leading players in southern Africa’s short-term insurance landscape, we are justifiably proud of our tradition of service and quality, as well as our range of products - which are amongst the best on offer anywhere in s...
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Communicate regulatory developments to team and relevant stakeholders
Assist with the compilation of regulatory universe
Analyse legal requirements and convert into plain language
Assist with development of compliance risk management plans
Assist with compiling and distributing of holistic monitoring reports.
Assist with planning for and conducting of Self-Assessment
Assist to create and update the Planning Memorandum
Monitor controls.
Take actions on findings.
Execute technical monitoring through prudential review and process.
Provide input into regulatory reports / responses
Develop material for training and awareness initiatives
Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.
Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved.
Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals
Measure and monitor service delivery compliance of team.
Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.
Align own behaviour with the organisation culture and values.
Share and transfer product, process and systems knowledge to colleagues.
Collaborate and work with the Information Technology team to ensure required service levels are delivered.
Actively participate in the Information Technology team to ensure functional balanced scorecard objectives are achieved.
Ensure achievement of own performance objectives.
Actively share information with other team members regarding successes, issues, trends and ideas.
Actively participate in own professional development and career path.
Track and resolve operational and performance variations
Develop and encourage strong team work
Identify potential inter-departmental problems and escalate them to higher levels
Engage regularly in team or group problem-solving
Manage areas of critical compliance and actively manage non-conformance
Actively manage non-performance
Ensure the work environment enables employees to “live” the organisation culture and values.
Ensure adherence to financial and corporate policies and procedures, and reduce wastage related to area of accountability.
Take accountability for the management of business related risks within own area.
Operate within agreed mandates as documented in the business rules.
Ensure adherence to organisational policies, practices and procedures.
Identify and recommend areas / ways to improve processes.
Job Requirements
BA/BCom degree (required).
LLB degree (preferred).
Cert in Compliance Management (strong preference)
Cert. In Corporate Governance (beneficial)
FAIS Compliance Exams Completed
3 years relevant experience in aregulatory risk & compliance role, ideally in a financial institution and ideally coupled with operational experience
Knowledge and understanding of M&F systems and processes
Proven research experience
5 years FAIS and Short Term Insurance compliance experience
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