IT Customer Support Technician at Cyberlogic

Job Description

The Customer Support Technician is responsible for providing professional end user support to our customers, applying a high degree of customer service, and technical accuracy, to resolve and complete customer service requests within the agreed time frame/s. This includes installing, troubleshooting, repairing, maintaining, and upgrading all software and hardware (including but not limited to PC/laptops, printers, mobile devices, switches and wireless access points ) to ensure optimal workstation performance. The individual will provide support in person, by telephone, or via remote access.

Experience/skill required:

• MSCA/MCISE certification will be advantageous
• Minimum 2-4 years’ experience in resolving software and hardware problems
• Minimum 2-4 years experience in an IT services environment
• Minimum 1year experience working on a call logging system (Connectwise will be advantage)
• Advanced Hardware support (Desktops/Laptops, Phones/Tablets, Printers/Scanners, Projectors/VC)
• Intermediate Software (MS Windows, MS Office, Mac OS X, iOS, Android, BlackBerry)
• Intermediate User Administration support (AD, Exchange, File/Folder)
• Intermediate User Administration (AD, Exchange, File/Folder)
• Intermediate Messaging & Collaboration (MS SQL(install/admin), Office 365, Exchange, Lync, SharePoint (install/admin), Mimecast)
• Intermediate Infrastructure (DC Facilities, Consulting )
• Intermediate Networking experience (Switching, Wireless, Routing/VPNs, Firewalls (SonicWALL enterprise), Remote access via client VPNs)
• Intermediate Server & Storage experience (Local, Shared, Azure, Hyper-V, VMware, AD/DNS/DHCP, File/Print/DFS,IIS, RDS, ADFS/ADCS/NPS, WSUS, WDS)
• Intermediate Messaging & Collaboration (Office 365, Exchange, Lync, Mimecast)
• Intermediate Information Integrity (Backups, IT DR, Archiving, Anti-virus)

The job role will require stand-by work.

Each candidate must have a valid South African Drivers licence and personal vehicle.