Sales Operations Executive at Human Destiny Executive Search and Recruitment

Job description

Description

The purpose of this position is to plan, organise, direct, control and coordinate all sales, business development, client retention, operational support and field marketing across the Wholesale, Independent & LCD channels and BLD regions.

Key Performance Areas and Responsibilities

Core Functions:

• Lead and direct the Wholesale, Independent and Sales team to the achievement of regional sales targets
• Lead and direct the Regional sales teams to the achievement of Informal, Formal Retail and Petroleum sales targets
• Lead and direct regional managers (sales and operations)
• Formulate sales and customer retention campaigns
• Consult with and advise the MD: BLD on the development of sales objectives, strategy and budgets
• Improve customer retention across all Channels above
• Analyse regional reports to identify opportunities and threats
• Formulate short/long term strategies to capitalise on opportunities and neutralise threats
• Ensure the utilisation of MIS for all sales and prospecting related activities
• Manage all sales processes across all channels within the Informal portfolio
• Ensure that all operational processes are optimised
• Ensure that the highest service delivery levels are maintained within the regional support teams, including Client Relationship Consultants and Technical Service Consultants
• Determine staffing requirements
• Manage direct reporting staff according to overall company policy
• Monitor staff performance including performance reviews; set employee goals and objectives; develop staff to maximise potential
• Coordinate and manage financial budget activities for maximum operational efficiency
• Review performance data (financial, sales and prospecting activity reports), to track adherence to company policy and relevant legislation
• Manage "special projects"

Competencies

This position requires the following experience, skills, personality and behavioural attributes

Job related Experience:

• 5 year's sales operations management experience
• Experience in retail and independent channels advantageous
• Budgeting experience
• Experience of MIS systems
• Talent management and development

Business Related Experience

• High level of customer orientation

Managerial Experience

• Ability to direct self and others
• Operational Management Experience
• Strategic management
• Managing budgets
• Excellent people management
• Project management

Interpersonal Experience

• Developing & maintenance
• Customer Relationship Management

Job Related Skills

• High level sales and marketing skills
• MIS skills
• Strategic skills
• Understanding of relevant legislation

Business Related Skills

• Extensive business acumen
• Telecommunications industry experience
• Objective settings skills
• Risk management
• Contract negotiation skills

Managerial Skills

• Human Resource Management Skills
• Management of Resources and budgets

Interpersonal Skills

• Excellent communication skills
• Excellent decision making skills
• Outstanding interpersonal skills

Personality Attributes

• Optimism
• Stress management skills
• Mental alertness
• Judgement
• Endurance
• Perseverance
• Analytical

Behavioural Attributes

• Internal locus of control
• Fairness
• Empathy
• Firm and consistent
• Strong value system
• Team player

Education & Qualification

• Matric
• B. degree in sales and marketing