Account Manager at Carat

Job description

Role Purpose:

The core purpose of the Senior Account Manager is to:

• Lead the client relationship within the servicing team, working together with all other team members to deliver innovative media strategies and plans to our clients.
• Account Management, Media Strategy and Implementation.
• Develop strong relationships with key clients.
• Develop strong relationships with other team members within Carat, the broader DAN group and other client agencies.
• Lead and manage key client projects.

Key Accountabilities

Responsibilities include, but are not limited to:

• Key Tasks
• Development of media strategies and plan how to implement these via briefings to all relevant parties group specialists and media owners.
• Form relationships with the key clients and media owners.
• Manage and run internal financial controls including media owner spends forecasts and revenue tracking for your team.
• Coordination of client and ad-hoc requests.
• Preparation / coordination of relevant reporting and status reports.
• Preparation / coordination of post campaign analysis of activities.
• Understand fee structures and commercial terms for media used in client contract.

KPI’s outlined as follows:

• External Relationship Management
• Connect credibly with client’s where necessary:
• Rapid and relevant response to queries.
• Proactive communication keeping clients up to date on key information eg deadlines, query feedback.
• Collaborate with partner agencies making sure they are up to date on implementation plans and responding to queries and questions e.g. media plan start dates/creative assets required.
• Delivery Excellence
• Deliver outstanding client service.
• Have a clear understanding of the communications planning process.
• Understand the brand and business objectives
• Implement efficient admin processes:
• Own key account processes.
• Timely management of internal admin processes.
• Management of all key deadlines
• Be a key go-to person for any queries relating to your portfolio.
• Digital
• Demonstrate a clear understanding of where digital fits into the overall ecosystem and deliver fully integrated strategies and plans across on and offline media.
• Show continued improvement in digital to traditional spend ratio.
• Take responsibility for your own skills and capability in the Digital arena, and up-skill to the required standard through training initiatives.
• Mobilisation
• Take personal responsibility for own development and learning and personal objectives proactively seeking out new learning opportunities.
• Understand and ‘live’ Carat values and behaviours supporting team to work as ‘One Carat’.
• Maintain and develop positive relationships across own team, Carat and DAN SA/SSA and clients and partner agencies.
• Attend all relevant training and actively use learning to drive performance in role. Seek out new relevant training and sources of knowledge.

Key Attributes

Overall key personal qualities:

• Strong communicator across levels (internal and external).
• Good people management.
• Ability to manage multiple projects.
• Numerate and analytical.
• Organised with strong attention to detail.
• Enthusiastic.
• Final Words
• Send applications to [email protected]
• Please indicate in your application that you are applying for the above-mentioned position:

Preference will be given to EE candidates