System Support Technician at Deloitte

Job description

Main Purpose of Job

To support Engagement Manager in delivery of services to / at client premises on delegated engagement / project.

Minimum Qualifications

Degree

Desired Qualifications

Postgraduate qualification

Minimum Experience

2 years working experience

Desired Experience

3 years in a client facing role

Key Competencies required:

• Leadership Competencies
• Strategic Impact
• Supports the Engagement Manager in delivery of engagement / project, in specific area of competency
• Raises issues with manager as identified in area of focus that may affect the quality of delivery or timelines of the engagement
• Identifies opportunities for follow-on work and works with management to win the business
• Assists in development of client presentations / discussion documentation
• Actively builds business relationships that generate leads
• Gathers information to understand broader offerings of Deloitte and seeks opportunities for cross-selling
• Raises solutions to address issues in area of expertise that may enhance / renew service offerings to client
• Client Impact:
• External / Internal
• Communicates regularly with both Engagement Manager and client to meet deliverable expectations in specific area of expertise
• Develops productive working relationships with client staff
• Operational Effectiveness
• Proactively identifies client needs and problems on technical issues that arise and propose resolutions to address these
• Manages risk in area of engagement in alignment with Deloitte policies
• Consistently reviews and analyses accuracy and quality of own deliverables
• Maintains clear communication channels with engagement team members on work status
• Development/Growth of Team
• Shares expertise and knowledge with team members and assists where possible to ensure quality and timeous delivery of work
• Mentors junior members of the team
• Maintains own development and knowledge in specialised area
• Budgets / Profitability
• Maintains quality and timeous delivery as per SLA Technical Competencies
• Tax Laws and Rules Provides initial recommendations of current tax legislation across the Global Tax and Legal function to Manager level practitioners
• Delivery Excellence Demonstrates advanced knowledge of the key capabilities required to deliver a high quality service experience to the client
• Analytical Thinking and Problem Solving Selects appropriate methods for collecting and analyzing data, and develops informed recommendations that shape or support the client’s business strategy
• Technology Tools and Solutions
• Articulates how technology enables the business and communicates this effectively to clients while ensuring appropriate technologies and methodologies are used on projects Technical expert in specific area and/or industry
• Demonstrated project management skill
• Consulting skills
• Experience in drafting and presenting to clients
• Good report writing skills
• Sound financial knowledge and understanding Business acumen Specialized Competencies
• Troubleshooting software issues and technical solutions
• Presenting technical information
• Vendor Relationships (third parties, internally and development team)
• Software Testing
• Process Improvement
• Review and maintain backlog items and maintain trackers
• Prepare technical documentation (e.g. functional requirements specifications, manuals, presentations)
• Load Balancing and Scalability
• Write test plans • Software Performance Tuning
• Research technical queries
• Deliver training sessions and prepare user stories
• Support Coordination:
• Responsible for organization and keeping of project information
• Track progress on developer tasks and issues (daily) • Some data analysis
• Monitor infrastructure health
• Manage issues relating to the setup of user accounts and profiles
• Monitor and maintaining computer systems and networks
• Compatibility testing of new programs with existing programs.
• Manage deployments, updates and downtime with clients
• Manage daily QA (tests all new architectural elements)
• Manage daily support (DESMAT helpdesk)

Behavioural

• Good communication skills, both written and verbal
• Interpersonal and relationship building skills
• Desire to develop self
• Client delivery focus
• Adaptable
• Focus on quality