Security Engineer (L3) at Dimension Data

Job description

Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?

If you join our growing global team, you’ll be working for an industry leader with offices across five continents and nearly 60 countries with more than 30,000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies – who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.

You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams. Great work. Great opportunities.

Want to be part of our team?

Do you want to be the person who exceeds your potential? If you have a desire to succeed and drive your own career, Dimension Data offers you the opportunity to make that happen. We’re positioned to lead the change in the biggest transformation that the IT industry has seen in decades — and we need your talent, skill, and ambitious ideas. As a Global Top Employer to over 28,000 great people in more than 58 countries, you’ll be working with teams across the world. You’ll be doing great things for our clients and helping them achieve their business ambitions. We are currently looking for a Security Engineer (L3) to support the business in achieving its strategic objectives. As an Security Engineer (L3) at Dimension Data, you will live the DD Values and be tasked with deploying, configuring and supporting a host of Security technologies: Firewall/IPS/AMP/Proxy/Identity Services Engine, day to day operational ownership of our customers’ environments, ensuring that systems are all proactively monitored, supported and optimised with the client at the centre of what you do. You will operate in a mature fashion, with pride of ownership and a work mantra that earns respect. What we expect you to do - You will be responsible for deploying, configuring, trouble-shooting and supporting various technologies, amongst these: Check Point, Cisco ASA, Cisco ISE, Fortigate, RSA, Palo Alto, BlueCoat, McAfee, etc. however the key strengths we are looking for are to be proven with considerable experience with Blue Coat and Cisco ISE - You will be writing, providing and presenting reports to clients based on specific requirements - An aptitude for consulting based on best practise and client specific solutions optimisation is required - You will be required to liaise with vendors, and know the approach to highlight, track, escalate and resolve issues - You will be required to maintain systems and execute scheduled tasks, and in addition, mentor and train customer employees to allow them to manage their environment better. - Continuous improvement in the processes and methodologies used to manage and deploy new technologies will be critical to your role - You will manage your tasks to the point of execution with escalation by exception

What you'll be doing

In this position you will be required to:

• Provide a service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution.
• Ensure zero missed service level agreement conditions.
• Ensure that assigned infrastructure at the client site is configured, installed, tested and operational.
• Identify problems and errors prior to or when they occur, and log all such incidents in a timely manner with the required level of detail with all the necessary.
• Investigate assigned third line support calls and identify the root cause of incidents and problems, and ensure the efficient and comprehensive resolution of incidents, events, problems and requests.
• Ensure the preparation of assets and tools for new users (employees) by installing software and hardware to computers and assist with the configuration of devices for users who choose to bring their own devices to work.
• Responsible for receiving calls and incidents at the services desk, and assist in analysing, assigning and escalating the support calls.
• Work shifts and must follow the required handover procedures for shift changes to ensure service continuity.

Here's what we are looking for in candidates for this job: 

• Essential: Pride of ownership
• Essential: Specialized Security and Networking experience of at least 6 years - Technologies: Cisco ASA, ISE and Checkpoint
• CCNP Security
• Certifications in Cisco ISE, Blue Coat Advanced Troubleshooting
• Own vehicle and drivers licence essential
• Excellent communication skills in English.
• Communicates with competence, fluent both in verbal or written form.

Key abilities required: 

• Resilient and copes well with pressure.
• Excellent problem solving skills
• ability to articulate problem scenarios and solutions approach in both technical and non-technical terms
• Innovative in finding technical solutions
• Able to establish and maintain interpersonal relationships across a broad range of personality types 
• An excellent team player, ability to comfortably interact and liaise with management, co-workers and clients alike
• A naturally investigative nature
• to be able to spot risks and resolve issues quickly and with the minimum disruption to our client's business - Able to work both independently and within a team is key

If you want to launch a career with a company that Gartner has ranked highest in its ability to execute and Business Week ranked #21 out of the 100 strongest companies in the IT sector this year, then you have to look no further. We are the company for you! Join our growing global team and accelerate your career with Dimension Data. Apply today! {Insert hyperlink to the job advert on DD.com} Diversity in Dimension Data Dimension Data is an equal opportunity employer with a global culture that embraces diversity. All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.
What would make you a good fit for this role?

Do you want to be the person who exceeds your potential? If you have a desire to succeed and drive your own career, Dimension Data offers you the opportunity to make that happen. We’re positioned to lead the change in the biggest transformation that the IT industry has seen in decades — and we need your talent, skill, and ambitious ideas. As a Global Top Employer to over 28,000 great people in more than 58 countries, you’ll be working with teams across the world. You’ll be doing great things for our clients and helping them achieve their business ambitions.

Diversity in Dimension Data

Dimension Data is an equal opportunity employer with a global culture that embraces diversity. All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.