Business Development Manager at Rand Merchant Bank

Job description

Purpose:

To maintain existing client relationships and obtain new business through the provision of treasury risk mitigation solutions to clients.

Responsibilities:

• Business origination and lead generation:
• Make cold calls and obtain leads and referrals from stakeholders
• Be creative in generating new leads
• Identify opportunities through different sources and stakeholders
• Meet with potential clients and understand their needs
• Provide and propose solutions around the requirements Assist with the implementation of the deal
• Cross selling:
• Make regular visits to clients to maintain relationship and business
• Create calling plan and entertainment plan
• Review pricing constantly to ensure pricing is competitive
• Understand the client’s business and identify opportunities to cross sell and introduce new products or additional solutions
• Review pricing to maximize revenue
• Keep abreast of changes to clients’ business
• Interrogate reasons for loss of client

Credit facilitation:

• Identify credit requirements from the client
• Submit GM credit requirements to a Credit Analyst for submission to the Credit Committee
• Attend Credit forums
• Provide support to presenter at Credit forum
• Assist with relationship pricing
• KYC and client on boarding:Gather all required documentation from client and submit to KYC team
• Originate the need for KYC
• Inform the client of completion of KYC process
• Continue with the additional take on process
• Oversee this process and handle concerns or obstructions and resolve issues
• Oversee loading of client on the system
• Stakeholder relationship management:
• Build and maintain professional working relationships with all stakeholders, displaying excellent abilities to initiate dialogue, listen, advise, influence and negotiate to achieve win-win outcomes
• Initiate meetings with key stakeholders to track progress, manage expectations and ensure stakeholders’ requirements are delivered
• Preserves relationships despite airing conflicting views and seeks mutual gains when addressing conflicts
• Anticipates consequences and adapts problem solving based on continual feedback
• Act speedily to resolve problems, queries and complaints
• Adapt communication styles to meet the needs of different audiences
• Teamwork, self-management and alignment with group values:

Self-management:

• Demonstrates pride in the organisation’s brand, services and products by consistently delivering on the brands promise
• Plan and manage own workflow, anticipating obstacles, juggling priorities and following through on objectives within agreed time-frames and according to quality standards
• Stay relevant and up-to-date with legislations and new development
• Maintain a positive attitude and respond openly to feedback
• Handle stress in ways that do not negatively impact others
• Take ownership of personal career development, leveraging formal and informal opportunities
• Act in an ethical, transparent and morally defensible manner, including highlighting unethical practices

Teamwork:

• Continually share, debate and communicate learning’s
• Flag and debate issues constructively
• Contribute to a friendly, co-operative climate in working with others to achieve collective goals
• Be sensitive to others feelings, needs, values, views and attitudes and be courteous and diplomatic when dealing with difficulties and problems others may be experiencing (EQ)

Qualifications and Experience:

• Minimum B.Com Degree
• ACI Diploma is advantageous
• Minimum 3 – 4 years Global Markets product and relationship management experience

Competencies:

• Customer Service Orientation
• Persuasiveness / Selling Skills
• Building Strategic Relationships /Networking
• Building the Brand