Provider Adoption Lead at Thomson Reuters

Job Description

This role will be the primary contact with Provider clients and support presales, sales and initiation to the service in South Africa. The successful candidate will engage with Provider clients on an ongoing basis, along with the relevant TR Relationship managers to drive proactive contributions of private documentation and further use of the platform.

Role Outputs

• Promotes and sells the benefits of the Service and helps to maintain an excellent brand in the marketplace as well as drive provider contributions
• Build productive relationships with existing and new Providers and keep them engaged through sound relationship management:
• Seek out new opportunities to grow the community.
• Recommend creative and innovative strategies to keep that End Client community engaged.
• Scope new market opportunities to develop the overall proposition through feedback and establishing client forums.
• Liaises with colleagues across the business e.g. marketing, to create targeted campaigns to raise awareness or educate the Provider community on specific topics e.g. due diligence, compliance.
• Partners with and supports new clients through the on-boarding stage:
• Assists with document uploads.
• Provides relevant training and coaching.
• Understands individual technology and system needs.
• Relationships
• Partners with global team of Business Development Managers, Adoption team and other TR colleagues such as Financial and Risk Got To Market function.
• Collaborates with all Org ID colleagues especially those engaged in business development, business delivery, product management, IT and marketing.
• Builds productive relationships with: Providers and Financial Institutions.

Essential

Qualifications

Successful candidates should be able to demonstrate evidence of the following:

Solid track record of:

• Applying creativity, innovation and analysis to deliver outcomes and solutions that meet requirements.
• Strong relationship building and client account management skills (including understanding client needs, onboarding new clients and providing training).
• Strong and influential communication (including consultation, presentation, training and workshop facilitation) skills.
• Strong organisational skills with capability to manage self and others (who may not necessarily be direct reports) and deliver against complex clients and varying business demands.
• Eagerness to keep up-to-date with market intelligence and trends current.

Sound understanding of:

• Financial Institutions and regulated environments.
• Control functions required to maintain client data integrity.
• Technology driven document management services and applications.

Desirable

It is useful if candidates are able to demonstrate evidence of the following:

• Pre Sales experience.
• Experience of managed services.
• Experience of working with Compliance, Financial Crime and AML teams.
• Experience of business development of financial services products.