Change and Communications Management Senior Manager at MTN

Job description

12-month contract role

Join the MTN Group to experience the power of the MTN Brand across a global footprint, celebrating our diverse communities while unlocking your potential. The bold and inspiring leadership team that enables the achieving of performance excellence in the MTN way in everything we do, everywhere they go.

This position will work with the MTN Group Executive Leadership Team and the Opco CEOs, the Senior Manager Change and Communications will be accountable for the successful delivery of MTN’s Transformation Programme by introducing change and communication methodologies and metrics to accelerate business and financial performance.

The role will ensure a coordinated approach throughout MTN, enabling MTN operations to execute their mandates effectively in delivery of improved change and communication excellence for customer experience and value propositions.

The Senior Manager will control the Group Transformation Office spend related management and oversight of the transformation initiative’s change and communications across the in-scope operations.

The role will report into the Executive Group Transformation.

The Senior Manager Change and Communication Management will be accountable to achieve the following transformational objectives:

• Identify and develop mitigations in due time and bring to Management
• Improve, standardise the quality and effectiveness of MTN’s Change & Communication management processes
• To deploy Change Management best practices for the transformation initiatives across OpCo’s
• Apply all Change Management components , data analytics and metrics , people , process and technology to better inform MTN’s Change Management practices and decision making, aligned to customers and network deployment
• Accelerate and build a business culture to drive Change Awareness and Proactive Communication
• Implement reporting and tools to best govern the transformation initiatives
• Focus and enhance customer experience
• Review, provide guidance and challenge strategic initiatives
• Ensure that all changes are sustainable by striking the right balance between performance and the health of our organisation.
• Internalize the methodologies and skillset, where applicable, gained through external consultants throughout the program

You must have the following:

Education

• Minimum of 4 year Bachelor's degree
• Masters degree advantageous

Experience

• 6 – 10 years of Senior Management Experience
• Minimum 2 years of Transformation Experience
• Minimum 3 years in sector industry
• Work across diverse cultures and geographies
• Proven track record of business improvement