Manager Credit Risk (Home Loans Existing Customer Management) (EE) at Barclays Africa Group Limited

Job description

An exciting opportunity is available within the Retail Credit Risk Function. Reporting to the Head Risk Management Home Loans, take responsibility for managing the risk appetite, credit scoring and end-to-end underwriting of credit strategies for existing customers within the Risk Management function for Unsecured lending (Personal loans, Revolving Loans, Study loans and Cheque accounts).

Develop, implement and monitor the effectiveness of existing customer strategies on multiple platforms and ensure efficient underwriting and campaigning through all channels. Work with the Strategic Business Units (SBU’s) to ensure predictive risk and marketing techniques are established and deployed by business.

Outputs to deliver against the purpose (30%):

• Work with appropriate stakeholders to develop and validate an effective business plan for existing customers that best maximises the opportunities from the Absa Consumer Banking network within an acceptable risk/reward profile.
• Ensure lending policies align with the overall Risk Management objectives and is in line with the overall Retail and Business Banking (RBB) Strategic direction.
• Ensure business originated for existing customers is within stated Risk Appetite on an on-going basis.
• Review, implement and monitor the effectiveness of the Additional Monthly Repayment (AMR) calculations and strategies, Pay / No Pay strategies and Risk Grading methodology in Triad.
• Review, implement and monitor the effectiveness of other credit rules; including: credit decline rules, credit refer rules, Debt Service Ratio (DSR), limit and term criteria.
• Ensure full interaction with Pricing and Profitability to ensure alignment between Risk Appetite, Underwriting Strategy and Pricing for existing customers.
• Understand the interaction between the macro environment and credit performance – and adjust credit underwriting strategy within Risk Appetite accordingly – based on macro expectations.
• Maintain documentation of end-to-end credit underwriting strategy for existing customers.
• Ensure systems used for implementing the credit underwriting strategies are fit for purpose and identify enhancements.
• Contribute (strategically) to building the vision and developing successful practices for Consumer Banking and the wider Credit Risk Management Team.

Analysis and Reporting (20%):

• Manage and co-ordinate the development of reporting requirements and portfolio measures for the product Risk Management team through the Absa and Barclay’s committee structures.
• Present key credit trends and highlight recommendations and risk mitigation plans to the relevant Risk Management Head by either extracting data from within own team or consolidating data from central MI team.
• Ensure monthly Portfolio Performance Reports (with commentary) are submitted in accordance with the agreed deadlines and required standards and that all actions are addressed and feedback given in a timely manner.
• Ensure the development of more frequent MI (daily, weekly, monthly, as required).
• Oversee the quality of reports to ensure they cover performance monitoring and benchmarks.
• Support and stand in for the Head of Risk Management as and when required.

Stakeholder Management (10%):

• Liaise with various internal stakeholders (e.g. Risk Management, Credit Lending, Product Head, IT and Enablement, Group Risk) to secure their respective support in the implementation of changes to the credit underwriting strategies for existing clients and also ensuring capacity exists to implement.
• Review and report strategy performance and trends to the Head: Risk Management Unsecured, Portfolio Quality Review Meeting, Retail Credit Risk Committee, Group Risk teams, and Product Teams.

Governance and compliance (10%):

• Test the implementation of changes to underwriting strategies.
• Ensure compliance with relevant Group Policies.
• Ensure that all legislative requirements are complied with (e.g. National Credit Act, Basel).
• Support relevant Audits and ensure any potential audit findings are addressed in-line with committed dates.

People Management (30%):

• Ensure delivery of business goals by aligning Performance Development (PD) Plans of direct reports to the business goals.
• Instill a performance development culture through directing the PD process and adhering to the PD calendar.
• Pro-actively identify development areas of direct reports and compile development plans to address them.
• Attract and retain talent, with the assistance from the HR Business Partner.
• Interview and recruit new members of the team, including determining appropriate compensation levels with input from HR.
• Compile a headcount plan to ensure that current and future business requirements can be met and obtain approval from the Head: Risk Management for any additional headcount that might be needed for the team.
• Identify team capabilities and develop a succession plan, with the assistance from the HR Business Partner.
• Initiate disciplinary action process as and when required, with the assistance of the Employee Relations Consultant.
• Act as the first line of escalation for all grievances.
• Conduct monthly meetings with the team to address performance gaps.
• Effectively lead team members and ensure their efforts are recognised.
• Ensure execution of plans seeking to address employee related issues - e.g. Employee Survey (EOS) action plans.

Education (Non Negotiable)

• B degree in Accounting/Finance/Statistics/Risk Management or an NQF Level 6 equivalent
• B Honours degree in Accounting/Finance/Statistics/Risk Management or an NQF Level 7 equivalent

Experience Required (Non Negotiable)

• 3 years’ experience in credit risk analysis.
• 3 years’ experience in developing data driven analytical strategies in a financial service industry.
• 3 years SAS exposure/experience and appreciation (or other programming language).
• 3 years in depth knowledge of the credit tools and systems used.
• 5 years’ experience in Financial service industry.
• 5 years’ experience with Acquisitions, Existing Customer
• Management (ECM) and/or Pricing strategies in the Credit Risk environment.

Knowledge & Skills:

• Knowledge of Impairments calculation & forecasting (Advanced)
• Analytical skills (Advanced)
• Innovation (Advanced)
• Relationship Management (Advanced)
• Communication skills (Advanced)
• Team Building skills (Solid)
• Ability to work under pressure (Advanced)
• Project Management skills (Solid)
• Understanding of business strategy (Advanced)Required
• Skills SAS (Advanced)

Competencies:

• Analysing
• Deciding and initiating action
• Leading and supervising
• Persuading and influencing
• Delivering results and meeting customer expectations
• Creating and innovating
• Formulating strategies and concepts
• Coping with pressures and setbacks

If this opportunity is in line with your career interests and skills, we look forward to receiving your application.

For further details or to request the full Role Profile, please contact Wendy Gaillard / [email protected]

Strictly EE only

Only candidates with RELEVANT experience will be considered.