Service and Sales Engineer at The Timken Company

Job description

If you're ready for a challenging career that provides you with the ability to advance personally and professionally, look to Timken. Our associates make the world more productive by improving the efficiency and reliability of the machinery that keeps industry in motion.

SCOPE OF THE POSITION

To integrate the knowledge and experience of a Technical Service Representative into the Sales and Marketing activities and tactics of the SADC region (Angola, Botswana, DRC, Lesotho, Madagascar, Malawi, Mauritius, Mozambique, Namibia, Seychelles, Swaziland, Zambia and Zimbabwe) by the demonstration of leadership in providing and/or coordinating a complete spectrum of technical services to the customer plant and design engineering interface associated with avoidance and resolution of all problems relating to product quality and performance. The resulting customer relationships are then leveraged to promote Timken bearings and related products and/or services to selected key customers and to support through technical consultation, various bearing and service business development tactics of specific strategy industries. Developing broader commercial opportunities at both existing and new customer's to ensure that Timken takes full advantage of these opportunities in order to strengthen customer relationships and grow the business

Minimum Requirements

• National Diploma in Mechanical Engineering and / or a BSc Mechanical degree and / or B. Tech (Mechanical); trade papers or exposure to formal workshop training;
• 5-8 years’ experience in a related Service & Sales function within a manufacturing/industrial industry;
• Solid market and sales knowledge of the SADC region as well as uncharted countries in the region.
• Ability to adapt to different countries cultures in the SADC region.
• Experience in an American multinational company will be helpful.
• Project / contract management experience
• Computer literate (MS Office);
• Self-starter and highly motivated;
• Fluent in English: ability to compose own correspondence in English; (e.g. letters, reports, proposals, quotations);
• Ability to deliver presentations to customers at all levels in the organisation.
• Ability & Talent to engage with customers commercial & technical depts.
• Technical aptitude - ability to read mechanical engineering drawings and suggest application recommendations
• Valid driver’s licence – no endorsements;
• Ability to travel extensively. Travel 75% of the time in the SADC region - remote areas.

NB: The position will be based in South Africa, East Rand for the first year, thereafter the employee will need to relocate to one of the countries in SADC region and reporting into Timken South Africa.

The ideal candidate will demonstrate the following attributes and skills:

• Perseverance and positive attitude.
• Ability work under pressure.
• Decision making and mechanical problem solving techniques
• Maintain the corporate image.
• Self-motivated and initiative to achieve objectives, with minimal supervision.
• Work well with a team environment.

Main Responsibilities

• Maintains contact with existing customers to contribute to the maintenance and development of long term relationships;
• Provides service and sales support to customers to ensure that any issues are actioned effectively;
• Provides technical solutions to prevent and resolve application performance problems and thereby maximise operational uptime for strategic customers;
• Develops training programs and provides technical training services to internal and external customers to build knowledge on the application and maintenance of products;
• Maintains close links with all internal teams to ensure that any changes or issues are actioned effectively (including warranty and quality);
• Extends range of product or service relationships with major end-use customers to grow revenue;
• Develops plans and proposals to meet customer needs and achieve revenue objectives;
• Promotes and presents ideas and proposals to major end-user customers;
• Promotion of Timken products aligned with the sales effort;
• Increased generation of sales through services provided and collaboration with sales team and other areas.
• Candidates must be willing to undergo psychometric testing and will be evaluated against the same criteria.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin or disability status. When selecting the successful applicants, The Company will be guided by the best practices relating to appointments, the company’s recruitment and selection policy.