Sales and Service Engineer at EarthStream

Job description

We are seeking a Sales and Service Engineer to integrate the knowledge and experience of a Technical Service Representative into the Sales and Marketing activities and tactics of the SADC region (Angola, Botswana, DRC, Lesotho, Madagascar, Malawi, Mauritius, Mozambique, Namibia, Seychelles, Swaziland, Zambia and Zimbabwe)

Our client is a global manufacturing and engineering organisation.

The position will be based in JHB, South Africa for the first year, thereafter the employee will need to relocate to one of the countries in SADC region (Zambia or Mozambique)

Requirements:

• National Diploma in Mechanical Engineering and / or a BSc Mechanical degree and / or B. Tech (Mechanical); trade papers or exposure to formal workshop training;
• 5-8 years’ experience in a related Service & Sales function within a manufacturing/industrial industry;
• Solid market and sales knowledge of the SADC region as well as uncharted countries in the region.
• Ability to adapt to different countries cultures in the SADC region.
• Project / contract management experience
• Computer literate (MS Office);
• Self-starter and highly motivated;
• Fluent in English:
• Ability to deliver presentations to customers at all levels in the organisation.
• Ability & Talent to engage with customers commercial & technical depts.
• Technical aptitude - ability to read mechanical engineering drawings and suggest application recommendations
• Valid driver’s licence
• Ability to travel extensively. Travel 75% of the time in the SADC region - remote areas

Responsibilities:

• Maintains contact with existing customers to contribute to the maintenance and development of long term relationships;
• Provides service and sales support to customers to ensure that any issues are actioned effectively;
• Provides technical solutions to prevent and resolve application performance problems and thereby maximise operational uptime for strategic customers;
• Develops training programs and provides technical training services to internal and external customers to build knowledge on the application and maintenance of products;
• Maintains close links with all internal teams to ensure that any changes or issues are actioned effectively (including warranty and quality);
• Extends range of product or service relationships with major end-use customers to grow revenue;
• Develops plans and proposals to meet customer needs and achieve revenue objectives;
• Promotes and presents ideas and proposals to major end-user customers;
• Promotion of products aligned with the sales effort;
• Increased generation of sales through services provided and collaboration with sales team and other areas.