Site Systems Administrator at Aspen Pharma Group

The main function of the position is to ensure that users at Aspen Holdings offices in Durban receive adequate level 1 support/desktop support and to ensure that routine IT operations checks are performed as required.in order to optimally support Aspen Pharmacare’s business requirements.

SPECIFIC OUTCOMES / CORE TASKS, RESPONSIBILITIES & AUTHORITY 

SYSTEMS ADMINISTRATION & OPERATIONAL SUPPORT

• Monitor/optimize onsite hardware, availability and performance.
• Proactive problem identification and resolution.
• Interact with and provide support to IT Manager, outsourced service provider (when required), Group IT staff and 2nd level hardware support.
• Monitor and support onsite equipment (network devices, UPS, generator, Access control system
• 1st-line technical support & performance tuning for Windows based systems.
• Interact with System Custodians, Infrastructure Architect and Administrators.
• Monitor/optimize the networking equipment
• Proactive problem identification and resolution.
• 1st-line technical support & performance tuning for networking devices onsite
• Interact with Infrastructure Architect and Network Architect when required
• Compilation of relevant reporting for IT (pulled from help desk and other sources)
• Assist in logging of all support calls on the help desk system software.
• Provide a 1st line support function to all staff at the Durban office.
• Provide afterhours support if and when required

Requirements

Qualifications and Experience:

• Matric / Grade 12
• A+/N+ or PC Engineering diploma
• MCSE certification (studying towards will be considered)
• 3 - 4years experience in desktop support
• Networking experience
• Exchange  experience would be a distinct advantage

Skills and Attributes

• Planning;
• Time management;
• Technical problem solving;
• Analytical and logical thinking;
• Discipline;
• Service orientation and customer focus;
• Communication and listening;
• Initiative;
• Interpersonal sensitivity;
• Patience;
• Information seeking.

Knowledge

• Business processes;
• IT policies and procedures;
• Windows operating systems;
• Microsoft Exchange
• IT best practice regarding system administration;
• Backup & Recovery systems;
• Technical knowledge of computer hardware components (laptops, mobile/smart devices, printers, networking equipment, etc), Process & procedure.

ASPEN COMPETENCIES: 

BUSINESS

• Makes Good Decisions
• Foster Consumer and Customer Commitment
• Accountability / Ownership

PEOPLE

• Communicate Effectively
• Deals with ambiguity/ embraces change

SELF

• Take Action with integrity
• Continuously grows and develops