Assistant Operations Manager at One Loyalty Rewards

Job description

The position

The Assistant operations manager position is a senior role which involves overseeing the provision of client services at One Loyalty. It's the Assistant Operations Manager's job (with the Operations Manager) to make sure the organisation is running as well as it possibly can, with a smooth efficient service that meets the expectations and needs of customers and clients.

Salary negotiable depending on experience

Minimum Criteria

• BComm Degree / other relevant degree to suit this position
• 5 years working experience in a similar role
• Permanent Position directly reporting to the Operations Manager & Managing Director
• Prior experience in the short term / other insurance / value-added services / assistance services industry or in a prior Operations position (as senior assistant/management is advantageous).
• Strong excel skills a must
• Great team player
• Strong PowerPoint and Word skills is must
• Excellent people skills a must
• Ability to multi-task under pressure
• Good business acumen
• Understanding of managing Key Accounts within a business from sales through to billing and service delivery
• Working well with various departments within the operation to get the job done
• Calm under pressure and ability to prioritise key tasks on-the-go
• Willingness to work overtime when required
• Plan, direct and coordinate all of the organisation’s operations. You will be responsible for improving performance, productivity, efficiency and profitability through the implementation of effective methods and strategies.
• Improve operational systems, processes and best practices that guarantee organizational well-being.
• Contribute towards the achievement of company’s strategic and operational objectives
• Examine financial data/statements and use them to improve profitability
• Perform quality controls and monitor KPI’s
• Recruit, train, supervise and appraise human resources
• Cater to clients’ or personnel’s concerns
• Adequate knowledge of organisational effectiveness and operations management
• Familiarity with business and financial principles and practices
• Ability to effectively communicate with all levels of the organisation
• Leadership and organisational skills