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OUR DIFFERENTIATION. SEARCH & SELECTION. We believe that the right skilled staff is the catalyst for industry supremacy. Our process differs from traditional recruitment services. Our Search & Selection methodology improves on quality, cost, service and speed. It works like this. Our research team continuously updates our Search & Selection netw...
Job description
Our client, a global leader in the FMCG industry employing over 50 000 employees worldwide has an exciting opportunity for a seasoned Customer Services Manager to take accountability for all aspects of customer order management and customer service levels ensuring On time and in full (OTIF) delivery.
You will lead the local customer services team to ensure that daily customer related activities are handled amicably and in an accurate as well as timely manner. Your stakeholder engagement and cross-functional interaction skills will be put to test when liaising with internal teams to ensure that customer requirements are fully understood and met. Strong people leadership skills will enable you to develop, coach and mentor your customer services team as well as drive them to eliminate customer order backlogs on a daily basis.
A Degree in Supply Chain, Commerce, Logistics or equivalent coupled with at least 6 to 8 years’ customer services experience within a FMCG environment is required. Suitable applicants will be fully conversant in SAP and customer service related transactions. Exciting career development opportunities available for ambitious and self-driven employees.
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