Customer Service Champion at Nando's

Job description

• Greets DineIn customers that have already placed orders and are seated and welcomes them to the casa
• Presents customers with menus for additional orders if requested and advises on additional items and promotions
• Takes and processes additional orders for food and beverages according to Nando’s operational standards
• Collaborates with the waitron to deliver food and drinks to customers in a timely and courteous manner
• Monitors the wait times for DineIn customers, ensuring that their needs are met during this period
• Monitors all orders to ensure the correct meals are received by customers
• Ensures customers receive dine in kits near the end of their meal
• Manages payment transactions for any additional orders for customers, ensuring accurate cash, credit card or voucher payments are managed in accordance with policies and procedures
• Oversees the set up and maintenance of all casa service areas and ensures the cleanliness and organisation of these and other public areas at all times
• Receives and responds to customer enquiries, comments and complaints and escalates to the manager on duty when necessary
• Proactively engages and establishes relationships with customers in the hope of securing return visits to the store
• Thanks customers upon departure
• Supports colleagues at peak times and undertakes any operational duty which might be reasonably required, to ensure customer expectations are met
• Observes and evaluates Front of House work areas and procedures to ensure quality standards and service are met
• Understands and ensures the execution of Standard Operating Procedures
•  Recommends measures for improving procedures and performance to increase service quality and enhance job safety
• Stays current on menu items, product changes, company procedures and campaigns
• Continuously promotes the Nando’s brand

Minimum Requirements:

• Grade 12 or Equivalent
     
• 1-2 Years relevant Front of House experience in food services/hospitality industry