Supply Chain Planner and Sales Support & CCC Administrator at Agfa Graphics

Job description

The role performs back-office functions and administrative support to the Sales, Finance, Service and Logistic departments. In addition is a higher level service provider and bridge between the different Agfa departments and first line contact to customers and service providers (telephone, email, meetings), fostering strong relationships.

• Inventory Control
• Control of Imaging and IT assortment (Film, Chemicals, Equipment, Spare Parts), ensuring timeous ordering of replenishment stock from suppliers (local and international) and delivery to the local third party warehouse
• Control the clearance of all import consignments
• Increase Working Capital efficiency (reduce overstock, minimise out-of-stock) and meet year-end inventory targets
• Local Sales Support
• Control Imaging and IT equipment sales orders
• Order product as per customer requirements and maintain specific customer invoice requirements in SAP
• Coordinate deliveries to customers with service providers and arrange installations with Service department
• Control the processing of local Imaging sales orders (Film, Chemicals, Spare Parts) with the CCC Sales Supporters
• Export Sales Support
• Control Imaging and IT sales orders, local and indent, ensuring on-time deliveries to customers in Namibia, Zimbabwe and Zambia
• Support (back-up) existing CCC Sales Supporter responsible for countries Kenya, Mozambique, Lesotho, Swaziland, Malawi, Tanzania, Botswana, Uganda
• Inventory and Imports
• Control Total Inventory holding
• Monthly meetings with Sales team to analyse past demand and future requirements (forecasts)
• CControl, maintain and monitor the monthly replenishment order plans
• Control daily stock counts with warehouse service provider(s)
• Monthly reporting of total inventory holding
• - Inventory Coverage, Ageing, Goods in Transit, Open Replenishment Order and Daily Stock Count Reports
• - Define processes and required actions to reach year-end targets
• - Control return to supplier requests/consignments and receiving of credit notes
• Increase Working Capital efficiency (accurate monthly ordering, reduce overstock, minimise out-of-stock)
• Coordinate accurate Product Master Data information in SAP with Central Master Data Team (Mortsel)
• Control specific product allocation (batch, serial numbers, quantities) to back orders and equipment configurations
• Control and provide all import clearance documentation to Service Providers
• Control Import Register and all SAP transactions for consignment received
• Control, check and sign off on all customs clearance documents and service providers' invoices
• Control inter-company invoices (consignments received) with the financial department for payment
• Maintain monthly Volume Forecast calculations, reports and uploads in SAP PP6
• Supplier Management
• Manage service provider relationships to ensure best local delivery rates and locally purchased products
• Identify possible new service providers to increase service delivery and to lower costs
• Maintain Product and Service related Purchase Requisitions and Purchase Orders in SAP
• Record keeping of all official quotations, purchase orders, proof of deliveries and/or services rendered
• Local Sales Support
• Control the delivery of equipment to customers with service providers, installations with the Service department, continuously updating the customer and service team of the delivery status
• Control all transactions and invoices in SAP
• Build strong relationships with customer and financial institutions to ensure timeous payments of equipment directly purchased as well as financed projects
• Control local customer price lists in SAP
• Maintain and distribute local Imaging Order Book
• Export Sales Support
• Control sales orders, export documentation, consignment deliveries and invoicing (local and indent sales)
• Pro-active financial follow-up on customer accounts (accounts receivables), special pre-payments and customer related queries
• Control export customer price lists in SAP
• Control the completion of the monthly Financial Forecast sheets

Additional

• Act as additional back-up for existing CCC Sales Supporters
• Identify possible gaps/improvements and implement solutions and/or advise respective Line Managers

Minimum requirements:

• Certificate in Logistics Management and/or Material Management and/or Business Management or equivalent through experience
• Certification in SAP and/or Microsoft Office (Excel and Word) or equivalent through experience
• 2 years' experience in Customer Care Centre Operations
• 2 years' experience in Inventory Control
• 2 years' experience in SAP
• 2 years' experience in Microsoft Office (Excel and Word)
• Base knowledge of HealthCare portfolio
• Customer focussed and experience to resolve customer related matters diplomatically
• Knowledge (holistic view) of Customer Care Centre Operations and Inventory Control processes
• Ability to coordinate specific instructions with internal departments, customers and service providers
• Ability to comfortably interact, effectively communicate (articulate findings and suggestions) with all levels within the organization, customers and service providers
• Knowledge of international payment methods, international logistics, custom regulations, Incoterms
• An eye for detail, Quantitative analytical mind, Systems Aptitude, Proactive sense of urgency
• Team player who is flexible, stress resistant, willing to learn and expand skills, pro-active, independent and well structure