Revenue Manager at Fairmont Hotels & Resort

Job description

The Revenue Manager is responsible for maximizing overall revenue through development and implementation of effective inventory and pricing strategies based on demand and competitor analysis in order to gain market shares.

Summary Of Responsibilities

Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:

• Drive Market Share and Revenue Performance
• Proactive in achieving Rooms Revenue goals
• Develop and deliver effective presentations
• Must filter management reports and market performance reports and make meaningful conclusions and base sound decisions and strategies
• Develop overall pricing strategy to include all market segments and distribution channels
• Effectively manage and be in control of all inventory
• Responsible for effective implementation and compliance with Fairmont Revenue Management Standards and initiatives
• Increase revenue streams or strengthening the performance of a property or several properties
• Ensure all distribution channels are optimized
• Share best Fairmont practices and key learning’s with peers and management.
• Play a leader role on the Hotel operational meetings
• Produce accurate forecast on daily, weekly and monthly basis
• Investigate and identify systems malfunctions or user-input errors.
• Recruit, train and mentor the Reservations Manager (when applicable) and/or a strong second with a view to contingency and assist in developing a career path for direct reports.
• To set up allotments as per enquiry from re dates, rate, etc
• To send confirmations as well as pro forma invoices to clients
• Review arrivals and reservations made yesterday lists on a daily bases
• Review amendments to group/tour bookings
• Monitor and follow up on cancellations as well as late reduction of room and taking necessary actions
• To manage condo owner portfolio which includes bookings, updating usages on a monthly basis, setting up and communicating blackout dates and booking restrictions based on the contract.
• Review all individual and group change completed by agents on a daily basis
• Review billing instructions and routing
• Review salutations
• Review deadlines for individuals and group
• Review Group/Tour files with relevant and accurate information pertaining to the incoming group. Completing a thorough hand over with the FOM
• Generate monthly reports for Corporate Office as well as the regional Corporate Offices
• Ensure that feedback is given timorously on any outstanding issues pertaining to reservations.
• Assisting and administrate overflow reservations call
• Handle complaints according to set standards, and notify the Director of Sales and Marketing immediately if unresolved.
• To communicate all complaints to the relevant departments
• Review and sign off of commissions
• Submit monthly financial accruals.
• Have a thorough knowledge of the PM Tools and OXI System to maintain the hotel reservations system
• Have a thorough knowledge of all rates and their availability
• Building rates for the PM system
• Assist creating and monitoring special promotions and events happening at Fairmont Zimbali Lodge.
• Maintain Opera PM system in line with corporate SOP’s
• Researching the market area for future strategies
• Consistently offers professional, engaging and friendly service

Qualifications

• A minimum of 2 years experience in revenue management, including electronic distribution.
• Experience on Opera, PMS central systems & Hotel Operations experience an advantage.
• Detail orientated and able to analyze data.
• Knowledge of industry-specify terminology.
• Ability to adapt to a frequently changing market environment.
• Be proactive and able to “think outside of the box”.
• Ability to work under pressure
• Previous experience is an asset

Visa Requirements: You must be legally eligible to work in South Africa.