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  • Posted: Aug 9, 2017
    Deadline: Not specified
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    Gilbarco Veeder-Root is the global leader in technology solutions, from the forecourt to the c-store. At Gilbarco, we're the industry leader because we understand the fueling industry, our customers and what today's business needs demand. No other company delivers our level of expertise. Gilbarco designs with our customers in mind, relentlessly innovating to...
    Read more about this company

     

    Project Technician

    Job description

    DEPARTMENT: Technical Services

    Reporting To

    Technical Manager

    ADDITIONAL INFO: May be required to stay out at sites during projects or calls.

    PURPOSE OF POSITION

    The prime objective for the Project Technician is to ensure that projects are completed on schedule within, scope of works as well as fully functional at sign-off of the project.

    Key Responsibilities

    • Attend to Project calls as required
    • Ensure all calls are completed on time and all calls are closed on time on the system
    • Ensure relevant paperwork Job cards are submitted on time on a daily basis
    • Ensure van stock is maintained and used stock is booked out of the van stock and replenished at all times
    • Ensure that quality of work done is exceptional at all time, maintain housekeeping as well as ensure contractor work is verified
    • Ensure Scope of works is adhered to during and after each project installation
    • High level of professionalism is maintained
    • Provide detailed information on the Job card
    • Report on incident and near misses
    • Ensure that safety compliance is adhered to at all times
    • Ensure that safe driving is practiced at all times including but not limited to: Over speeding, usage of cellular phones while driving, seat belts etc.
    • Ensure that proper PPE is worn at all times
    • Provide feedback to the office where required that you communicate effectively when delayed etc.
    • Provide support to other team members as and when required including maintenance calls across all divisions
    • Share technical knowledge with fellow team members by providing on the job training to junior and assistant technicians

    POSITION RELATIONSHIPS

    • Internal
      • Technicians
      • Project offices
      • Other internal departments
    • External
      • Oil companies
      • Sub-Contractors

    MEASURES OF PERFORMANCE (INDICATORS)

    • Leading
      • 98% Calls competition within SLA Times
      • 100% Feedback/communication to Schedulers/Project Managers
      • 98% Support to other team members
    • Lagging
      • Calls are resolved first time of attendance at 95%
      • 99% Scope of work adherence
      • Ensure that quality of work done is exceptional at all time, housekeeping is maintained.
      • High level of professionalism is maintained at 100%
      • Arrive on site on time at all times at 100%
      • 100% Accuracy of information on the Job card and all paperworkew

    Personal Qualifications & Experience

    Education/achievements

    • Matric with at least N4-N6 in electrical, Mechanical or electronics engineering
    • Diploma in Electrical/Mechanical/Electronics Engineering (preferred)

    Experience/Knowledge

    At least 3 to 5 years working experience as a Field technician (Must have Installed ATG/PUMPS/EFUEL/DATALOGGERS)

    Specific Skills

    • Proficient computer skills
    • Accuracy, efficiency, and reliability are key skills to be successful in this position
    • Ability to communicate quickly and effectively both written and verbal
    • Valid Driver’s License

    ROLE SPECIFIC COMPETENCIES & BEHAVIOURS

    • Utilises Critical Thinking
    • Thinks through and analyses complex problems, challenges and drives to root cause.
    • Moves Strategy to Action
    • Prioritizes effectively, acts with speed and agility.
    • Listens & Responds to Customers’ Needs
    • Demonstrates deep understanding of customer expectations and end user needs.
    • Dedicated to exceeding customer expectations.
    • Seeks information from customer feedback to improve.
    • Solves problems
    • Looks beyond the obvious symptoms to uncover their underlying root cause (5 Whys).

    Method of Application

    Interested and qualified? Go to Gilbarco Veeder Root on fortive.taleo.net to apply

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