Academic Records Coordinator - Cape Town at Valenture Institute

Day-day-responsibilities include but are not limited to: 

• Work closely with the Admissions and Faculty Leadership team 
• Facilitate and manage the administration of applications with a focus on the academic review and document verification process. 
• Running reports to identify applicants that require verification.
• Completing verification of school reports from applicants to determine whether they meet the admissions requirements.
• Bulk and individual mailing to applicants who are required to submit documentation and / or information for verification purposes.
• Responding to queries via phone or email with a focus on managing queries that relate to the academic review and document verification process. 
• Liaising with guardians via email and phone regarding documentation requirements and related queries.
• Use your strong communication skills to build rapport and create authentic connections with guardians and learners from diverse backgrounds. 
• Completing high volumes of verification of an applicant and / or student record within the system against the documentation submitted for verification.
• Ensuring that subject change forms are submitted where required for applicants prior to enrollment and storing these accurately on Salesforce. 
• Identifying and categorising records that fail to meet the verification requirements.
• Providing insights regarding the application process and the verification process; notably issues arising, effectiveness of the verification process, systems issues and customer queries.
• Undertake such other duties as may be required from time to time 
• Assume personal responsibility for the completion of your specified duties in a professional manner.
• Engage positively with the training and support provided to perform the role.
• Work with various departments to ensure smooth communication flow to students and guardians
• Attention to detail with the ability to professionally communicate perceived risks in the application process for further investigation and remediation. 
• Support the Academic Administrator where required

Requirements

• Minimum of 2 year  NQF level 5 qualification and / or more than 2 years administration experience
• Strong computer and technology skills
• Excellent communication skills with a customer focused mindset
• Experience in working with data capturing in spreadsheets and systems
• Experience in using Excel or Google Sheets
• Strong time management skills with the ability to work to and meet deadlines.
• Competent at admin tasks associated with the position.
• Ability to work in an agile environment where innovation, change and adaptation are part of the everyday.