Jobs Available at Valenture Institute

Day-day-responsibilities include but are not limited to: 

• Work closely with the Admissions and Faculty Leadership team 
• Facilitate and manage the administration of applications with a focus on the academic review and document verification process. 
• Running reports to identify applicants that require verification.
• Completing verification of school reports from applicants to determine whether they meet the admissions requirements.
• Bulk and individual mailing to applicants who are required to submit documentation and / or information for verification purposes.
• Responding to queries via phone or email with a focus on managing queries that relate to the academic review and document verification process. 
• Liaising with guardians via email and phone regarding documentation requirements and related queries.
• Use your strong communication skills to build rapport and create authentic connections with guardians and learners from diverse backgrounds. 
• Completing high volumes of verification of an applicant and / or student record within the system against the documentation submitted for verification.
• Ensuring that subject change forms are submitted where required for applicants prior to enrollment and storing these accurately on Salesforce. 
• Identifying and categorising records that fail to meet the verification requirements.
• Providing insights regarding the application process and the verification process; notably issues arising, effectiveness of the verification process, systems issues and customer queries.
• Undertake such other duties as may be required from time to time 
• Assume personal responsibility for the completion of your specified duties in a professional manner.
• Engage positively with the training and support provided to perform the role.
• Work with various departments to ensure smooth communication flow to students and guardians
• Attention to detail with the ability to professionally communicate perceived risks in the application process for further investigation and remediation. 
• Support the Academic Administrator where required

Requirements

• Minimum of 2 year  NQF level 5 qualification and / or more than 2 years administration experience
• Strong computer and technology skills
• Excellent communication skills with a customer focused mindset
• Experience in working with data capturing in spreadsheets and systems
• Experience in using Excel or Google Sheets
• Strong time management skills with the ability to work to and meet deadlines.
• Competent at admin tasks associated with the position.
• Ability to work in an agile environment where innovation, change and adaptation are part of the everyday.

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What are your daily responsibilities?

Campaign Strategy and Execution:

• Develop and implement end-to-end email marketing campaigns, ensuring alignment with overall marketing and business objectives.
• Craft compelling and targeted email content, subject lines, and calls-to-action to maximise engagement and conversion rates.
• Utilise segmentation and personalization strategies to deliver relevant content to different audience segments.

Email Automation:

• Implement and optimise marketing automation workflows to nurture leads, drive customer retention, and enhance the overall customer journey.
• Monitor and analyse key performance indicators (KPIs) to make data-driven decisions for improving email campaign effectiveness.

List Management and Segmentation:

• Manage and grow email subscriber lists through various channels while ensuring compliance with data protection regulations.
• Segment email lists based on user behaviour, demographics, and other relevant criteria to deliver highly targeted communications.

A/B Testing:

• Conduct A/B testing on various elements of email campaigns, including but not limited to subject lines, content, and CTAs, to optimise performance and engagement.

Analytics and Reporting:

• Regularly analyse and report on the performance of email campaigns, providing insights and recommendations for continuous improvement.
• Stay abreast of industry trends and best practices to implement innovative and effective email marketing strategies.

Requirements

• Bachelor's degree in Marketing, Communications, or a related field is preferable.
• Proven experience as an Email Marketing Specialist or in a similar role.
• Proficient in email marketing platforms and marketing automation tools.
• Experience with Salesforce and Intercom is a bonus.
• Strong analytical skills with the ability to interpret data and extract actionable insights.
• Excellent written communication and copywriting skills.
• Knowledge of GDPR and other data protection regulations.
• Familiarity with HTML and CSS for email template customization is a plus.
• Detail-oriented, creative, and able to meet tight deadlines.
• Strong organisational skills with the ability to multitask and prioritise workload effectively.
• A positive attitude, a customer-centric mindset, and a passion for delivering exceptional service.