Account Manager - Gqeberha at Metrofile

Job Advert Summary    

• Market and sell all company products and services to new clients and cross sell and upsell to existing clients to achieve agreed sales and service targets.
• Maintain excellent customer relationships through effective service delivery and assist with daily tasks with the objective of retaining and growing the defined portfolios.
• Actively resolve all client queries that have been escalated within a reasonable timeframe and identify leads for respective Sector Heads.

Minimum Requirements    

• Degree in Sales / Marketing / Retail Management or equivalent
• At least 3-5 years’ experience in a sales/business development role preferably in Information Services/ Warehousing/ Logistics or similar
• Valid Drivers License
• Must have own vehicle

Attributes:

• Strong attention to detail
• Must have drive and resilience
• Must be reliable
• Results oriented and outcome driven
• Must be able to work individually and as part of a team

Duties and Responsibilities    

• Provides purpose fit solutions through an in-depth understanding of specific client needs relating to the services Metrofile provides.
• Engages with clients on a regular basis to maintain sound relationships.
• Is seen as the client primary contact for the purposes of negotiating prices within the parameters of the authority framework, providing customised solutions, and problem solving.
• Stays abreast of and informs the Sales Manager / Branch Manager / Sector Head of changing market and competitor trends.
• Maintains a current and updated database on all clients in own portfolio.
• Keeps informed of legislative requirements pertaining to document & records management.
• Ensures effective classification of client information to ensure fast and accurate retrieval.
• Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.
• Compiles and reports on boxes past due on a quarterly basis.
• Develop Account Plans as agreed with Sales Manager / Branch Manager / Sector Head for the allocated portfolio in order to leverage new opportunities and ensure customer retention.
• Reports sales and service statistics to the Sales & Service Manager / Branch Manager / Sector Head on a weekly basis.
• Ensures that the service offering provided satisfies customers’ needs and identifies leads across their allocated Sector Heads within their portfolios.
• Resolve all escalated enquiries or queries within a reasonable timeframe and communicate concerns relating to service delivery to Operations and to respective support and management personnel.
• Ensures remediation thereof.
• Ensures that the allocated portfolio is sufficiently serviced to ensure customer satisfaction.
• Ensures that clients’ portfolios data integrity is accurately maintained.
• Assists with preparing and presenting business proposals to both existing and new potential customers.
• Maintains close relationships with the Sector Head in order to capitalise on opportunities identified.
• Deals with, resolves and reports on issues, concerns and complaints as it relates to allocated portfolio or clients.

Closing Date    
2023/08/08