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  • Posted: Aug 3, 2023
    Deadline: Aug 21, 2023
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  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Metrofile is the market leader in both physical and digital information and records management in Africa. Services include records storage and management, image processing, backup storage and management, records management software and records management consultancy, business continuity and IT continuity, file plan development, confidential records destruct...
    Read more about this company

     

    Project Coordinator - Johannesburg

    Job Advert Summary    

    • Ensures that all projects undertaken are completed within time and quality requirements.
    • This position is project based for 6 months and may be extended in line with project requirements.

    Minimum Requirements    

    • Bachelors Degree in Project Management or equivalent qualification
    • 3 years project management experience
    • Advanced level profiency in MS Office 365
    • Must have excellent command of the english language
    • Must have a valid code 08 drivers License
    • Must have own vehicle
    • Must have clear criminal record

    Knowledge, skills and attributes:
    To be successful in this role you must have/be:

    • A team player
    • Able to work independently and adhere to deadlines and strict turnaround times
    • Able to demonstrate excellent organisational and problem-solving skills
    • Business acumen and be able to communicate at all levels
    • Customer focused
    • Excellent communication and interpersonal skills
    • Excellent attention to detail
    • Professional at all times

    Duties and Responsibilities    

    • Gain an understanding of project requirements, i.e. time and resources.
    • Ensure work is delivered to Metrofile within the requirements.
    • Ensure a continuous flow of work from the project.
    • Meets with customer departments to secure the work.
    • Assists with site and resource establishment for the project.
    • Monitors daily project performance against production schedule.
    • Reports project status and projections to the client and Processing Centre Manager on a daily and weekly basis as required.
    • Facilitates and ensures optimal resolution of processing and/or resourcing issues and escalates to the Processing Centre Manager when necessary.
    • Ensures project output objectives are timeously met as required. 
    • Ensures that all elements of the project are completed and finalised.
    • Assists with any processing requirements within the department to ensure the department is run efficiently and effectively.
    • Supports the processing manager in all functions.

    Closing Date    
    2023/08/12

    go to method of application »

    Creditors Clerk - Johannesburg

    Job Advert Summary    

    • Performs accurate and timeously updating and reconciling of supplier accounts.
    • Provides administrative support such as reviewing documentation and filing as well as assessing credit history and reports.

    Minimum Requirements    

    • B Degree
    • 5 years relevant Accounts Payable experience
    • 3 years experience working with multiple ERP systems
    • SAGE X3 experience  preferred
    • Intermediate level MS Excel proficiency
    • Must have clear criminal record

    Knowledge, Skills and Attributes:

    • Attention to detail and ability to work accurately and deliver quality outputs
    • Strong service delivery ethic
    • Good problem-solving skills
    • Ability to work under pressure and meet tight deadlines
    • Strong interpersonal, communication, influencing and relationship-building skills
    • Has a continuous improvement mindset
    • Must be willing to take on additional work and multi-task

    Duties and Responsibilities    

    • Process all valid and approved creditor invoices to the correct branch and department
    • Accurate capturing of verified invoices in the accounting system in order to effect payment on time and accurately to creditors;
    • Perform 3-way match prior to processing and paying creditor invoices
    • Preparation of monthly creditor reconciliations for payment;
    • Resolve supplier queries timeously and escalate when necessary
    • Notify of price increases
    • Notify of contract renewals
    • Agree invoice to rates per signed contracts
    • Maintenance of the supplier database
    • Maintain daily accurate filing
    • Completion of supplier application forms;
    • Obtains relevant documents from supplier, like BEE certificate & bank account details etc.
    • Ensures all processes are followed
    • Assists creditors supervisor when and where necessary
    • Various ad-hoc tasks from time to time.

    Closing Date    
    2023/08/11

    go to method of application »

    Client Service Representative - Durban

    Job Advert Summary    

    • To collect from and deliver to clients as instructed by Work Orders loaded in accordance with the company’s Code of Conduct and Dress Code. 

    Minimum Requirements    

    • Bachelor’ Degree or equivalent qualifications
    • 4 years driving experience (8-ton vehicle) in a logistics, warehousing or distribution environment
    • Valid Code 10 Drivers’ License and valid PDP
    • Must have own transport to get to work to depart for outbound routes when required
    • Excellent command of the English language
    • Must have clear criminal record

    Knowledge, skills and attributes:
    To succeed in this role you must have/be:

    • Able to learn new systems and processes
    • Able to work under extreme pressure
    • Able to handle difficult clients and their continuous demands
    • Able to relate well to people at all levels
    • Able to adapt and be flexible as the situation requires
    • Assertiveness
    • Customer focused and visible commitment to quality-of-service provision 
    • Good communication - written and spoken
    • Hands on person
    • Must have the company’s objectives and best interest at heart
    • Must be trustworthy, honest and reliable
    • Willing to work overtime

    Duties and Responsibilities    

    • Efficient completion of all work orders assigned to the Client Service Representative (CSR) team.
    • Corrects scanning of each individual container at each client and the generation and issue of certificate of destruction to the representative of the client.
    • Efficient shredding of all documentation onsite (this is not applicable to those clients requiring offsite shredding)
    • Completes the Daily Activity Workbook daily
    • Cleaning of the mobile shredding truck once per week.
    • Cleaning of the shredding work area once per week.
    • Offloading of mobile shredding truck when required.
    • Ensure that the truck is never overloaded with paper.
    • Ensure team cupboard and scanning equipment is cleaned once a week and kept neat and always locked.
    • Ensures the periodic maintenance checks and services are performed on the trucks and mobile shredders within the time specified.
    • Monitors the cleanliness of the mobile shredding vehicles, the warehouse, and the client service representatives.
    • Ensures Cleardata secure consoles are always clean.
    • Reports all faults/issues with mobile shredding vehicles to the regional operations manager for resolution. 

    Closing Date    
    2023/08/21

    go to method of application »

    Client Service Representative - Johannesburg

    Job Advert Summary    

    • To collect from and deliver to clients as instructed by Work Orders loaded in accordance with the company’s Code of Conduct and Dress Code. 

    Minimum Requirements    

    • Bachelor’ Degree or equivalent qualifications
    • 4 years driving experience (8-ton vehicle) in a logistics, warehousing or distribution environment
    • Valid Code 10 Drivers’ License and valid PDP
    • Must have own transport to get to work to depart for outbound routes when required
    • Excellent command of the English language
    • Must have clear criminal record

    Knowledge, skills and attributes:
    To succeed in this role you must have/be:

    • Able to learn new systems and processes
    • Able to work under extreme pressure
    • Able to handle difficult clients and their continuous demands
    • Able to relate well to people at all levels
    • Able to adapt and be flexible as the situation requires
    • Assertiveness
    • Customer focused and visible commitment to quality-of-service provision 
    • Good communication - written and spoken
    • Hands on person
    • Must have the company’s objectives and best interest at heart
    • Must be trustworthy, honest and reliable
    • Willing to work overtime

    Duties and Responsibilities    

    • Efficient completion of all work orders assigned to the Client Service Representative (CSR) team.
    • Corrects scanning of each individual container at each client and the generation and issue of certificate of destruction to the representative of the client.
    • Efficient shredding of all documentation onsite (this is not applicable to those clients requiring offsite shredding)
    • Completes the Daily Activity Workbook daily
    • Cleaning of the mobile shredding truck once per week.
    • Cleaning of the shredding work area once per week.
    • Offloading of mobile shredding truck when required.
    • Ensure that the truck is never overloaded with paper.
    • Ensure team cupboard and scanning equipment is cleaned once a week and kept neat and always locked.
    • Ensures the periodic maintenance checks and services are performed on the trucks and mobile shredders within the time specified.
    • Monitors the cleanliness of the mobile shredding vehicles, the warehouse, and the client service representatives.
    • Ensures Cleardata secure consoles are always clean.
    • Reports all faults/issues with mobile shredding vehicles to the regional operations manager for resolution. 

    Closing Date    
    2023/08/21

    go to method of application »

    Client Service Representative - Bloemfontein

    Job Advert Summary    

    • To collect from and deliver to clients as instructed by Work Orders loaded in accordance with the company’s Code of Conduct and Dress Code. 

    Minimum Requirements    

    • Bachelor’ Degree or equivalent qualifications
    • 4 years driving experience (8-ton vehicle) in a logistics, warehousing or distribution environment
    • Valid Code 10 Drivers’ License and valid PDP
    • Must have own transport to get to work to depart for outbound routes when required
    • Excellent command of the English language
    • Must have clear criminal record

    Knowledge, skills and attributes:
    To succeed in this role you must have/be:

    • Able to learn new systems and processes
    • Able to work under extreme pressure
    • Able to handle difficult clients and their continuous demands
    • Able to relate well to people at all levels
    • Able to adapt and be flexible as the situation requires
    • Assertiveness
    • Customer focused and visible commitment to quality-of-service provision 
    • Good communication - written and spoken
    • Hands on person
    • Must have the company’s objectives and best interest at heart
    • Must be trustworthy, honest and reliable
    • Willing to work overtime

    Duties and Responsibilities    

    • Efficient completion of all work orders assigned to the Client Service Representative (CSR) team.
    • Corrects scanning of each individual container at each client and the generation and issue of certificate of destruction to the representative of the client.
    • Efficient shredding of all documentation onsite (this is not applicable to those clients requiring offsite shredding)
    • Completes the Daily Activity Workbook daily
    • Cleaning of the mobile shredding truck once per week.
    • Cleaning of the shredding work area once per week.
    • Offloading of mobile shredding truck when required.
    • Ensure that the truck is never overloaded with paper.
    • Ensure team cupboard and scanning equipment is cleaned once a week and kept neat and always locked.
    • Ensures the periodic maintenance checks and services are performed on the trucks and mobile shredders within the time specified.
    • Monitors the cleanliness of the mobile shredding vehicles, the warehouse, and the client service representatives.
    • Ensures Cleardata secure consoles are always clean.
    • Reports all faults/issues with mobile shredding vehicles to the regional operations manager for resolution. 

    Closing Date    
    2023/08/21

    go to method of application »

    Client Service Representative - Cape Town

    Job Advert Summary    

    • To collect from and deliver to clients as instructed by Work Orders loaded in accordance with the company’s Code of Conduct and Dress Code. 

    Minimum Requirements    

    • Bachelor’ Degree or equivalent qualifications
    • 4 years driving experience (8-ton vehicle) in a logistics, warehousing or distribution environment
    • Valid Code 10 Drivers’ License and valid PDP
    • Must have own transport to get to work to depart for outbound routes when required
    • Excellent command of the English language
    • Must have clear criminal record

    Knowledge, skills and attributes:
    To succeed in this role you must have/be:

    • Able to learn new systems and processes
    • Able to work under extreme pressure
    • Able to handle difficult clients and their continuous demands
    • Able to relate well to people at all levels
    • Able to adapt and be flexible as the situation requires
    • Assertiveness
    • Customer focused and visible commitment to quality-of-service provision 
    • Good communication - written and spoken
    • Hands on person
    • Must have the company’s objectives and best interest at heart
    • Must be trustworthy, honest and reliable
    • Willing to work overtime

    Duties and Responsibilities    

    • Efficient completion of all work orders assigned to the Client Service Representative (CSR) team.
    • Corrects scanning of each individual container at each client and the generation and issue of certificate of destruction to the representative of the client.
    • Efficient shredding of all documentation onsite (this is not applicable to those clients requiring offsite shredding)
    • Completes the Daily Activity Workbook daily
    • Cleaning of the mobile shredding truck once per week.
    • Cleaning of the shredding work area once per week.
    • Offloading of mobile shredding truck when required.
    • Ensure that the truck is never overloaded with paper.
    • Ensure team cupboard and scanning equipment is cleaned once a week and kept neat and always locked.
    • Ensures the periodic maintenance checks and services are performed on the trucks and mobile shredders within the time specified.
    • Monitors the cleanliness of the mobile shredding vehicles, the warehouse, and the client service representatives.
    • Ensures Cleardata secure consoles are always clean.
    • Reports all faults/issues with mobile shredding vehicles to the regional operations manager for resolution. 

    Closing Date    
    2023/08/21

    go to method of application »

    Customer Service Consultant - Cape Town

    Job Advert Summary    

    • Maintains excellent customer relationships through effective service delivery and retaining and growing defined portfolios.
    • Actively resolves all client queries within a reasonable timeframe.

    Minimum Requirements    

    • Degree in Sales / Marketing / Retail Management or equivalent
    • 6 years solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain
    • Excellent command of the English language
    • Intermediate level proficiency in MS Excel/Word/Powerpoint
    • Valid Drivers License
    • Must have own vehicle

    Attributes:
    To succeed in this role you must have/be:

    • Strong attention to detail
    • Drive and resilience
    • Must be reliable
    • Results oriented and outcome driven
    • Able to work individually and as part of a team
    • Excellent communication and interpersonal skills
    • Focused on achieving results
    • Business acumen and be able to communicate at all levels
    • Highly computer literate
    • Excellent organisational skills
    • Excellent track record in delivering high level sales presentations
    • Excellent track record in meeting and exceeding monthly, quarterly, and annual sales targets

    Duties and Responsibilities    

    • Reaching company set targets
    • Selling of Tidy Files Solutions – i.e. Software & Hardware Products / Implementation & Conversion Projects.
    • Provides purpose fit solutions through an in-depth understanding of specific client needs relating to the services Tidy Files and the other Metrofile Group companies provide.
    • Engages with clients on a regular basis to maintain sound relationships.

    Acts as primary contact between clients and Tidy Files for purposes of:

    • negotiating prices within the parameters of the Authority Framework
    • providing customised solutions
    • problem/issue resolution
    • Stays abreast of and informs the General Manager / Sales Manager / Branch Manager of changing market and competitor trends.
    • Maintains a current and updated database on all clients in own portfolio.
    • Assist with ad hoc admin office responsibilities.
    • Keeps informed of legislative requirements pertaining to document & records management.
    • Develop Call Cycle Plans as agreed with General Manager / Sales Manager / Branch Manager for the allocated Portfolio to leverage new opportunities and ensure customer retention.
    • Reports pipeline management to the General Manager / Sales Manager / Branch Manager on a weekly basis.
    • Complete Daily Activity Reports and comply with required number of clients visits
    • Assist in monitoring that clients’ payments are processed.
    • Selling to all sectors: Government, Corporate, Dealers, Handling all admin relating to the sales requirement: E-mails, Quotes, Serializations, reports etc.

    Closing Date    
    2023/08/21

    go to method of application »

    Branch Manager - Rustenburg

    Job Advert Summary    

    • To grow the Metrofile business in the specific geographical area where the business is located, in accordance with business growth plans and budgets.
    • Actively position the Metrofile brand and products, selling Metrofile products and services to the local market, and ensuring the effective coordination of operational processes in order to deliver service as contractually agreed with clients.  

    Minimum Requirements    

    • Degree in Sales / Marketing / Retail Management or equivalent
    • 5 years sales experience in a services industry with a proven sales track record
    • 2 years management experience managing a small team
    • Advanced level of profiency in MS Office 365
    • Must have clear criminal record
    • Valid Drivers License
    • Must have own vehicle

    Attributes:

    • Entrepreneurial with the ability to operate independently
    • Excellent communication and interpersonal skills
    • Strong attention to detail
    • Must have drive and resilience
    • Must be reliable
    • Must be able to work individually and as part of a team
    • Must have business acumen and able to communicate with senior and top management
    • Results oriented and outcome driven
    • Self starter
    • Successful track record managing staff

    Duties and Responsibilities    
    Sales management:

    • Actively markets and sells products and services in the region to achieve agreed sales targets.

    Acts as primary contact between clients and Metrofile for purposes of: 

    • negotiating prices within the parameters of the Authority Framework
    • providing customised solutions
    • problem/issue resolution
    • Engages with clients on a regular basis to maintain sound relationships.
    • Manages client concerns relating to service delivery and ensures resolution thereof.
    • Stays abreast of and informs the General Manager of changing market and competitor trends.    
    • Reports sales statistics to the General Manager on a weekly basis.
    • Maintains a current and updated database on all clients in own portfolio.
    • Keeps informed of legislative requirements pertaining to document retention.
    • Provides customised solutions through an in-depth understanding of specific client needs relating to document classification and retention to ensure fast and effective retrieval.
    • Prepares and presents business proposals to existing and potential clients as required.         

    Operational management:

    • Ensures operational throughput as per SLA agreement for all clients and services.
    • Reviews and evaluates operational workflows and procedures to customise and improve job processes on a continuous basis.
    • Ensures optimisation of resources with respect to current workloads.
    • Ensures maintenance and optimal usage of fleet vehicles and recommends additions or replacement of vehicles.
    • Monitors and ensures that all vehicles conform to corporate identity guidelines.
    • Ensures fast and effective retrieval of documents for delivery to clients as required.
    • Ensures accurate and timeous location of files and boxes.
    • Manages and ensures fast and effective collection and delivery of clients’ documents and records.
    • Ensures strict adherence to the corporate dress code.
    • Monitors and ensures the maintenance and servicing of all facilities.
    • Ensures the physical security of facilities, i.e. alarm system, electric fencing, fire detection system, etc.
    • Manages and ensures adequate control of stock, i.e. accurate and timeous despatch and receiving.
    • Ensures effective servicing of clients both on and off site.
    • Ensures that client requests are dealt with quickly and effectively in line with service expectations, and that all clients queries are resolved satisfactorily.
    • Reports on operational productivity to the General Manager on a daily, weekly and monthly basis, i.e. box receipts, requests, vehicle utilisation, lines captured, and images processed.
    • Refers Capex submissions to the General Manager.
    • Reports capacity utilisation of operational resources and facilities to the General Manager on a monthly basis.
    • Ensures that all retention centres and pre-staging areas comply with the OSH Act and housekeeping guidelines.

    People management:

    • Ensures that staff are trained, skilled and that their expertise is optimally applied.
    • Ensures that the working environment contributes to improve staff morale and increased productivity.
    • Implements staff policies and disciplinary processes appropriately.
    • Recruits appropriate staff with the required skills to fill vacancies.

    Cost management:

    • Provides input into the compilation of the regional budget.
    • Optimises resources to control and minimise costs. 

    Supervisory responsibilities:

    • Has overall responsibility for a staff complement of 5-30.

    Closing Date    
    2023/08/18

    go to method of application »

    Application Support - Johannesburg

    Job Advert Summary    

    • Provide application support for all applications within the group. This includes providing user access, user support, managing and or resolving the application issues that arise across a business with the agreed SLAs

    Minimum Requirements    

    • B qualifification in  Information Technology or related qualification
    • 5+ years experience in Application Support
    • Proven experience in Application Support, SQL, XML, Azure, IIS, SLA’s
    • Knowledge and experience of Microsoft SQL Server
    • Knowledge and experience of Crystal Reports
    • Knowledge of Sage X3  , Sage 300 People
    • Experience in software testing
    • Must have clear criminal record
    • Valid Drivers License
    • Must have own vehicle

    Attributes:

    • Excellent verbal and written communication skills
    • Strong knowledge of Excel
    • Working knowledge of different operating systems and Internet technologies
    • Experience of working on projects within the Software Development Life Cycle
    • Incident management system knowledge
    • Change management experience
    • Exposure to vendor engagement
    • Excellent communication skills
    • Experience in cloud solutions

    Duties and Responsibilities    

    • Possessing knowledge of operating systems, devices, applications, and software
    • Ensuring effective front-end and back-end functionality of applications.
    • Keep all call tickets updated as work progresses each day
    • Resolve calls logged by users for queries, errors and other problems experienced on the system.
    • Report trending issues to Application lead.
    • Establishing the root causes of application errors and escalating serious concerns to the Senior Engineer/Application Support Lead.

    Closing Date    
    2023/08/04

    go to method of application »

    ERP Support Lead - Johannesburg

    Job Advert Summary    

    • The desired candidate is a dynamic person with experience in accounting, human resources, and a passion for technology, is an enthusiastic troubleshooter, and is comfortable relating his or her knowledge to others. 

    Minimum Requirements    

    • BSC Degree in IT
    • 5+ years of experience with Sage 300 and Sage X3
    • Knowledge of Crystal Reports or other reporting software application
    • Knowledge of Windows Server and workstation operating systems
    • Experience with Microsoft SQL Server which could relate to configuration, support or report writing.
    • Functional and Technical support
    • Must have clear criminal record
    • Valid Drivers License
    • Must have own vehicle

    Attributes:

    • Excellent verbal and written communication skills
    • Strong knowledge of Excel
    • Basic project management skills
    • Strong analytical, problem-solving, and decision-making skill

    Duties and Responsibilities    

    • Provide Functional and Technical Expertise for SAGE 300 PEOPLE, SAGE X3
    • Develop subject matter expertise on Sage products and serve as escalation point for any implementation and operational issues.
    • Apply technical and business knowledge to analyse business requirements and match them to system functionality.
    • Perform gap analysis, identify options and make recommendations on best methods to address gaps including customization's, third party products, process changes and/or other industry best practices.
    • Identify problems, software specification and/or design, implementation, documentation, testing, training and solution deployment adhering to Sage’s Methodology
    • Conducts analysis of client business processes and requirements.
    • Prepare appropriate documentation to communicate and validate the information.
    • Document requirements, workflow, and system specifications.
    • Ensure optimal set up and configuration for all Sage products.
    • Strong problem-solving and analytical skills.
    • Ability to work in a fast-paced, deadline-driven environment.
    • Strong understanding of payroll and HR processes and regulations.
    • Software support
    • Business process review,
    • Software configuration,
    • Data migration
    • User training
    • Report writing
    • Development or enhancement of internal processes

    Closing Date    
    2023/08/04

    go to method of application »

    Branch Manager - Polokwane

    Job Advert Summary    

    • To grow the Metrofile business in the specific geographical area where the business is located, in accordance with business growth plans and budgets.
    • Actively position the Metrofile brand and products, selling Metrofile products and services to the local market, and ensuring the effective coordination of operational processes in order to deliver service as contractually agreed with clients.  

    Minimum Requirements    

    • Degree in Sales / Marketing / Retail Management or equivalent
    • 5 years sales experience in a services industry with a proven sales track record
    • 2 years management experience managing a small team
    • Advanced level of profiency in MS Office 365
    • Must have clear criminal record
    • Valid Drivers License
    • Must have own vehicle

    Attributes:

    • Entrepreneurial with the ability to operate independently
    • Excellent communication and interpersonal skills
    • Strong attention to detail
    • Must have drive and resilience
    • Must be reliable
    • Must be able to work individually and as part of a team
    • Must have business acumen and able to communicate with senior and top management
    • Results oriented and outcome driven
    • Self starter
    • Successful track record managing staff

    Duties and Responsibilities    
    Sales management:

    • Actively markets and sells products and services in the region to achieve agreed sales targets.

    Acts as primary contact between clients and Metrofile for purposes of: 

    • negotiating prices within the parameters of the Authority Framework
    • providing customised solutions
    • problem/issue resolution
    • Engages with clients on a regular basis to maintain sound relationships.
    • Manages client concerns relating to service delivery and ensures resolution thereof.
    • Stays abreast of and informs the General Manager of changing market and competitor trends.    
    • Reports sales statistics to the General Manager on a weekly basis.
    • Maintains a current and updated database on all clients in own portfolio.
    • Keeps informed of legislative requirements pertaining to document retention.
    • Provides customised solutions through an in-depth understanding of specific client needs relating to document classification and retention to ensure fast and effective retrieval.
    • Prepares and presents business proposals to existing and potential clients as required.         

    Operational management:

    • Ensures operational throughput as per SLA agreement for all clients and services.
    • Reviews and evaluates operational workflows and procedures to customise and improve job processes on a continuous basis.
    • Ensures optimisation of resources with respect to current workloads.
    • Ensures maintenance and optimal usage of fleet vehicles and recommends additions or replacement of vehicles.
    • Monitors and ensures that all vehicles conform to corporate identity guidelines.
    • Ensures fast and effective retrieval of documents for delivery to clients as required.
    • Ensures accurate and timeous location of files and boxes.
    • Manages and ensures fast and effective collection and delivery of clients’ documents and records.
    • Ensures strict adherence to the corporate dress code.
    • Monitors and ensures the maintenance and servicing of all facilities.
    • Ensures the physical security of facilities, i.e. alarm system, electric fencing, fire detection system, etc.
    • Manages and ensures adequate control of stock, i.e. accurate and timeous despatch and receiving.
    • Ensures effective servicing of clients both on and off site.
    • Ensures that client requests are dealt with quickly and effectively in line with service expectations, and that all clients queries are resolved satisfactorily.
    • Reports on operational productivity to the General Manager on a daily, weekly and monthly basis, i.e. box receipts, requests, vehicle utilisation, lines captured, and images processed.
    • Refers Capex submissions to the General Manager.
    • Reports capacity utilisation of operational resources and facilities to the General Manager on a monthly basis.
    • Ensures that all retention centres and pre-staging areas comply with the OSH Act and housekeeping guidelines.

    People management:

    • Ensures that staff are trained, skilled and that their expertise is optimally applied.
    • Ensures that the working environment contributes to improve staff morale and increased productivity.
    • Implements staff policies and disciplinary processes appropriately.
    • Recruits appropriate staff with the required skills to fill vacancies.

    Cost management:

    • Provides input into the compilation of the regional budget.
    • Optimises resources to control and minimise costs. 

    Supervisory responsibilities:

    • Has overall responsibility for a staff complement of 5-30.

    Closing Date    
    2023/08/15

    go to method of application »

    Customer Service Consultant - Bloemfontein

    Job Advert Summary    

    • Maintains excellent customer relationships through effective service delivery and retaining and growing defined portfolios.
    • Actively resolves all client queries within a reasonable timeframe

    Minimum Requirements    

    • Degree in Sales / Marketing / Retail Management or equivalent
    • 6 years solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain
    • Excellent command of the English language
    • Intermediate level proficiency in MS Excel/Word/Powerpoint
    • Valid Drivers License
    • Must have own vehicle

    Attributes:
    To succeed in this role you must have/be:

    • Strong attention to detail
    • Drive and resilience
    • Must be reliable
    • Results oriented and outcome driven
    • Able to work individually and as part of a team
    • Excellent communication and interpersonal skills
    • Focused on achieving results
    • Business acumen and be able to communicate at all levels
    • Highly computer literate
    • Excellent organisational skills
    • Excellent track record in delivering high level sales presentations
    • Excellent track record in meeting and exceeding monthly, quarterly, and annual sales targets

    Duties and Responsibilities    

    • Reaching company set targets
    • Selling of Tidy Files Solutions – i.e. Software & Hardware Products / Implementation & Conversion Projects.
    • Provides purpose fit solutions through an in-depth understanding of specific client needs relating to the services Tidy Files and the other Metrofile Group companies provide.
    • Engages with clients on a regular basis to maintain sound relationships.

    Acts as primary contact between clients and Tidy Files for purposes of:

    • negotiating prices within the parameters of the Authority Framework
    • providing customised solutions
    • problem/issue resolution
    • Stays abreast of and informs the General Manager / Sales Manager / Branch Manager of changing market and competitor trends.
    • Maintains a current and updated database on all clients in own portfolio.
    • Assist with ad hoc admin office responsibilities.
    • Keeps informed of legislative requirements pertaining to document & records management.
    • Develop Call Cycle Plans as agreed with General Manager / Sales Manager / Branch Manager for the allocated Portfolio to leverage new opportunities and ensure customer retention.
    • Reports pipeline management to the General Manager / Sales Manager / Branch Manager on a weekly basis.
    • Complete Daily Activity Reports and comply with required number of clients visits
    • Assist in monitoring that clients’ payments are processed.
    • Selling to all sectors: Government, Corporate, Dealers, Handling all admin relating to the sales requirement: E-mails, Quotes, Serializations, reports etc.

    Closing Date    
    2023/08/11

    go to method of application »

    Customer Service Consultant - Empangeni

    Job Advert Summary    

    • Maintains excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing defined portfolios.
    • Actively resolves all client queries within a reasonable timeframe and to actively identify leads for respective Key Account Managers.
    • Performs this job successfully, an individual must be able to perform each essential duty satisfactorily.

    Minimum Requirements    

    • Degree in Sales / Marketing / Retail Management or equivalent
    • 6 years solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain
    • Excellent command of the English language
    • Intermediate level proficiency in MS Excel/Word/Powerpoint
    • Valid Drivers License
    • Must have own vehicle

    Attributes:
    To succeed in this role you must have/be:

    • Strong attention to detail
    • Drive and resilience
    • Must be reliable
    • Results oriented and outcome driven
    • Able to work individually and as part of a team
    • Excellent communication and interpersonal skills
    • Focused on achieving results
    • Business acumen and be able to communicate at all levels
    • Highly computer literate
    • Excellent organisational skills
    • Excellent track record in delivering high level sales presentations
    • Excellent track record in meeting and exceeding monthly, quarterly, and annual sales targets

    Duties and Responsibilities    

    • Reaching company set targets
    • Selling of Tidy Files Solutions – i.e. Software & Hardware Products / Implementation & Conversion Projects.
    • Provides purpose fit solutions through an in-depth understanding of specific client needs relating to the services Tidy Files and the other Metrofile Group companies provide.
    • Engages with clients on a regular basis to maintain sound relationships.

    Acts as primary contact between clients and Tidy Files for purposes of:

    • negotiating prices within the parameters of the Authority Framework
    • providing customised solutions
    • problem/issue resolution
    • Stays abreast of and informs the General Manager / Sales Manager / Branch Manager of changing market and competitor trends.
    • Maintains a current and updated database on all clients in own portfolio.
    • Assist with ad hoc admin office responsibilities.
    • Keeps informed of legislative requirements pertaining to document & records management.
    • Develop Call Cycle Plans as agreed with General Manager / Sales Manager / Branch Manager for the allocated Portfolio to leverage new opportunities and ensure customer retention.
    • Reports pipeline management to the General Manager / Sales Manager / Branch Manager on a weekly basis.
    • Complete Daily Activity Reports and comply with required number of clients visits
    • Assist in monitoring that clients’ payments are processed.
    • Selling to all sectors: Government, Corporate, Dealers, Handling all admin relating to the sales requirement: E-mails, Quotes, Serializations, reports etc.

    Closing Date    
    2023/08/10

    go to method of application »

    Customer Service Consultant - Bloemfontein

    Job Advert Summary    

    • Maintains excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing defined portfolios.
    • Actively resolves all client queries within a reasonable timeframe and to actively identify leads for respective Key Account Managers..

    Minimum Requirements    

    • Degree in Sales / Marketing / Retail Management or equivalent
    • 6 years solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain
    • Excellent command of the English language
    • Intermediate level proficiency in MS Excel/Word/Powerpoint
    • Valid Drivers License
    • Must have own vehicle

    Attributes:
    To succeed in this role you must have/be:

    • Strong attention to detail
    • Drive and resilience
    • Must be reliable
    • Results oriented and outcome driven
    • Able to work individually and as part of a team
    • Excellent communication and interpersonal skills
    • Focused on achieving results
    • Business acumen and be able to communicate at all levels
    • Highly computer literate
    • Excellent organisational skills
    • Excellent track record in delivering high level sales presentations
    • Excellent track record in meeting and exceeding monthly, quarterly, and annual sales targets

    Duties and Responsibilities    

    • Reaching company set targets
    • Selling of Tidy Files Solutions – i.e. Software & Hardware Products / Implementation & Conversion Projects.
    • Provides purpose fit solutions through an in-depth understanding of specific client needs relating to the services Tidy Files and the other Metrofile Group companies provide.
    • Engages with clients on a regular basis to maintain sound relationships.

    Acts as primary contact between clients and Tidy Files for purposes of:

    • negotiating prices within the parameters of the Authority Framework
    • providing customised solutions
    • problem/issue resolution
    • Stays abreast of and informs the General Manager / Sales Manager / Branch Manager of changing market and competitor trends.
    • Maintains a current and updated database on all clients in own portfolio.
    • Assist with ad hoc admin office responsibilities.
    • Keeps informed of legislative requirements pertaining to document & records management.
    • Develop Call Cycle Plans as agreed with General Manager / Sales Manager / Branch Manager for the allocated Portfolio to leverage new opportunities and ensure customer retention.
    • Reports pipeline management to the General Manager / Sales Manager / Branch Manager on a weekly basis.
    • Complete Daily Activity Reports and comply with required number of clients visits
    • Assist in monitoring that clients’ payments are processed.
    • Selling to all sectors: Government, Corporate, Dealers, Handling all admin relating to the sales requirement: E-mails, Quotes, Serializations, reports etc.

    Closing Date    
    2023/08/10

    go to method of application »

    Customer Service Consultant - Cape Town

    Job Advert Summary    

    • Maintains excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing defined portfolios.
    • Actively resolves all client queries within a reasonable timeframe and to actively identify leads for respective Key Account Managers.
    • Performs this job successfully, an individual must be able to perform each essential duty satisfactorily.

    Minimum Requirements    

    • Degree in Sales / Marketing / Retail Management or equivalent
    • 6 years solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain
    • Excellent command of the English language
    • Intermediate level proficiency in MS Excel/Word/Powerpoint
    • Valid Drivers License
    • Must have own vehicle

    Attributes:
    To succeed in this role you must have/be:

    • Strong attention to detail
    • Drive and resilience
    • Must be reliable
    • Results oriented and outcome driven
    • Able to work individually and as part of a team
    • Excellent communication and interpersonal skills
    • Focused on achieving results
    • Business acumen and be able to communicate at all levels
    • Highly computer literate
    • Excellent organisational skills
    • Excellent track record in delivering high level sales presentations
    • Excellent track record in meeting and exceeding monthly, quarterly, and annual sales targets

    Duties and Responsibilities    

    • Reaching company set targets
    • Selling of Tidy Files Solutions – i.e. Software & Hardware Products / Implementation & Conversion Projects.
    • Provides purpose fit solutions through an in-depth understanding of specific client needs relating to the services Tidy Files and the other Metrofile Group companies provide.
    • Engages with clients on a regular basis to maintain sound relationships.

    Acts as primary contact between clients and Tidy Files for purposes of:

    • negotiating prices within the parameters of the Authority Framework
    • providing customised solutions
    • problem/issue resolution
    • Stays abreast of and informs the General Manager / Sales Manager / Branch Manager of changing market and competitor trends.
    • Maintains a current and updated database on all clients in own portfolio.
    • Assist with ad hoc admin office responsibilities.
    • Keeps informed of legislative requirements pertaining to document & records management.
    • Develop Call Cycle Plans as agreed with General Manager / Sales Manager / Branch Manager for the allocated Portfolio to leverage new opportunities and ensure customer retention.
    • Reports pipeline management to the General Manager / Sales Manager / Branch Manager on a weekly basis.
    • Complete Daily Activity Reports and comply with required number of clients visits
    • Assist in monitoring that clients’ payments are processed.
    • Selling to all sectors: Government, Corporate, Dealers, Handling all admin relating to the sales requirement: E-mails, Quotes, Serializations, reports etc.

    Closing Date    
    2023/08/10

    go to method of application »

    Customer Service Consultant - Johannesburg

    Job Advert Summary    

    • Maintains excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing defined portfolios.
    • Actively resolves all client queries within a reasonable timeframe and to actively identify leads for respective Key Account Managers..

    Minimum Requirements    

    • Degree in Sales / Marketing / Retail Management or equivalent
    • 6 years solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain
    • Excellent command of the English language
    • Intermediate level proficiency in MS Excel/Word/Powerpoint
    • Valid Drivers License
    • Must have own vehicle

    Attributes:
    To succeed in this role you must have/be:

    • Strong attention to detail
    • Drive and resilience
    • Must be reliable
    • Results oriented and outcome driven
    • Able to work individually and as part of a team
    • Excellent communication and interpersonal skills
    • Focused on achieving results
    • Business acumen and be able to communicate at all levels
    • Highly computer literate
    • Excellent organisational skills
    • Excellent track record in delivering high level sales presentations
    • Excellent track record in meeting and exceeding monthly, quarterly, and annual sales targets

    Duties and Responsibilities    

    • Reaching company set targets
    • Selling of Tidy Files Solutions – i.e. Software & Hardware Products / Implementation & Conversion Projects.
    • Provides purpose fit solutions through an in-depth understanding of specific client needs relating to the services Tidy Files and the other Metrofile Group companies provide.
    • Engages with clients on a regular basis to maintain sound relationships.

    Acts as primary contact between clients and Tidy Files for purposes of:

    • negotiating prices within the parameters of the Authority Framework
    • providing customised solutions
    • problem/issue resolution
    • Stays abreast of and informs the General Manager / Sales Manager / Branch Manager of changing market and competitor trends.
    • Maintains a current and updated database on all clients in own portfolio.
    • Assist with ad hoc admin office responsibilities.
    • Keeps informed of legislative requirements pertaining to document & records management.
    • Develop Call Cycle Plans as agreed with General Manager / Sales Manager / Branch Manager for the allocated Portfolio to leverage new opportunities and ensure customer retention.
    • Reports pipeline management to the General Manager / Sales Manager / Branch Manager on a weekly basis.
    • Complete Daily Activity Reports and comply with required number of clients visits
    • Assist in monitoring that clients’ payments are processed.
    • Selling to all sectors: Government, Corporate, Dealers, Handling all admin relating to the sales requirement: E-mails, Quotes, Serializations, reports etc.

    Closing Date    
    2023/08/10

    go to method of application »

    Account Manager - Nelspruit

    Job Advert Summary    

    • Market and sell all company products and services to new clients and cross sell and upsell to existing clients to achieve agreed sales and service targets.
    • Maintain excellent customer relationships through effective service delivery and assist with daily tasks with the objective of retaining and growing the defined portfolios.
    • Actively resolve all client queries that have been escalated within a reasonable timeframe and identify leads for respective Sector Heads.

    Minimum Requirements    

    • Degree in Sales / Marketing / Retail Management or equivalent
    • At least 3-5 years’ experience in a sales/business development role preferably in Information Services/ Warehousing/ Logistics or similar
    • Valid Drivers License
    • Must have own vehicle

    Attributes:

    • Strong attention to detail
    • Must have drive and resilience
    • Must be reliable
    • Results oriented and outcome driven
    • Must be able to work individually and as part of a team

    Duties and Responsibilities    

    • Provides purpose fit solutions through an in-depth understanding of specific client needs relating to the services Metrofile provides.
    • Engages with clients on a regular basis to maintain sound relationships.
    • Is seen as the client primary contact for the purposes of negotiating prices within the parameters of the authority framework, providing customised solutions, and problem solving.
    • Stays abreast of and informs the Sales Manager / Branch Manager / Sector Head of changing market and competitor trends.
    • Maintains a current and updated database on all clients in own portfolio.
    • Keeps informed of legislative requirements pertaining to document & records management.
    • Ensures effective classification of client information to ensure fast and accurate retrieval.
    • Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.
    • Compiles and reports on boxes past due on a quarterly basis.
    • Develop Account Plans as agreed with Sales Manager / Branch Manager / Sector Head for the allocated portfolio in order to leverage new opportunities and ensure customer retention.
    • Reports sales and service statistics to the Sales & Service Manager / Branch Manager / Sector Head on a weekly basis.
    • Ensures that the service offering provided satisfies customers’ needs and identifies leads across their allocated Sector Heads within their portfolios.
    • Resolve all escalated enquiries or queries within a reasonable timeframe and communicate concerns relating to service delivery to Operations and to respective support and management personnel.
    • Ensures remediation thereof.
    • Ensures that the allocated portfolio is sufficiently serviced to ensure customer satisfaction.
    • Ensures that clients’ portfolios data integrity is accurately maintained.
    • Assists with preparing and presenting business proposals to both existing and new potential customers.
    • Maintains close relationships with the Sector Head in order to capitalise on opportunities identified.
    • Deals with, resolves and reports on issues, concerns and complaints as it relates to allocated portfolio or clients.

    Closing Date    
    2023/08/09

    go to method of application »

    Account Manager - Gqeberha

    Job Advert Summary    

    • Market and sell all company products and services to new clients and cross sell and upsell to existing clients to achieve agreed sales and service targets.
    • Maintain excellent customer relationships through effective service delivery and assist with daily tasks with the objective of retaining and growing the defined portfolios.
    • Actively resolve all client queries that have been escalated within a reasonable timeframe and identify leads for respective Sector Heads.

    Minimum Requirements    

    • Degree in Sales / Marketing / Retail Management or equivalent
    • At least 3-5 years’ experience in a sales/business development role preferably in Information Services/ Warehousing/ Logistics or similar
    • Valid Drivers License
    • Must have own vehicle

    Attributes:

    • Strong attention to detail
    • Must have drive and resilience
    • Must be reliable
    • Results oriented and outcome driven
    • Must be able to work individually and as part of a team

    Duties and Responsibilities    

    • Provides purpose fit solutions through an in-depth understanding of specific client needs relating to the services Metrofile provides.
    • Engages with clients on a regular basis to maintain sound relationships.
    • Is seen as the client primary contact for the purposes of negotiating prices within the parameters of the authority framework, providing customised solutions, and problem solving.
    • Stays abreast of and informs the Sales Manager / Branch Manager / Sector Head of changing market and competitor trends.
    • Maintains a current and updated database on all clients in own portfolio.
    • Keeps informed of legislative requirements pertaining to document & records management.
    • Ensures effective classification of client information to ensure fast and accurate retrieval.
    • Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.
    • Compiles and reports on boxes past due on a quarterly basis.
    • Develop Account Plans as agreed with Sales Manager / Branch Manager / Sector Head for the allocated portfolio in order to leverage new opportunities and ensure customer retention.
    • Reports sales and service statistics to the Sales & Service Manager / Branch Manager / Sector Head on a weekly basis.
    • Ensures that the service offering provided satisfies customers’ needs and identifies leads across their allocated Sector Heads within their portfolios.
    • Resolve all escalated enquiries or queries within a reasonable timeframe and communicate concerns relating to service delivery to Operations and to respective support and management personnel.
    • Ensures remediation thereof.
    • Ensures that the allocated portfolio is sufficiently serviced to ensure customer satisfaction.
    • Ensures that clients’ portfolios data integrity is accurately maintained.
    • Assists with preparing and presenting business proposals to both existing and new potential customers.
    • Maintains close relationships with the Sector Head in order to capitalise on opportunities identified.
    • Deals with, resolves and reports on issues, concerns and complaints as it relates to allocated portfolio or clients.

    Closing Date    
    2023/08/08

    go to method of application »

    Account Manager - Johannesburg

    Job Advert Summary    

    • Market and sell all company products and services to new clients and cross sell and upsell to existing clients to achieve agreed sales and service targets.
    • Maintain excellent customer relationships through effective service delivery and assist with daily tasks with the objective of retaining and growing the defined portfolios.
    • Actively resolve all client queries that have been escalated within a reasonable timeframe and identify leads for respective Sector Heads.

    Minimum Requirements    

    • Degree in Sales / Marketing / Retail Management or equivalent
    • At least 3-5 years’ experience in a sales/business development role preferably in Information Services/ Warehousing/ Logistics or similar
    • Valid Drivers License
    • Must have own vehicle

    Attributes:

    • Strong attention to detail
    • Must have drive and resilience
    • Must be reliable
    • Results oriented and outcome driven
    • Must be able to work individually and as part of a team

    Duties and Responsibilities    

    • Provides purpose fit solutions through an in-depth understanding of specific client needs relating to the services Metrofile provides.
    • Engages with clients on a regular basis to maintain sound relationships.
    • Is seen as the client primary contact for the purposes of negotiating prices within the parameters of the authority framework, providing customised solutions, and problem solving.
    • Stays abreast of and informs the Sales Manager / Branch Manager / Sector Head of changing market and competitor trends.
    • Maintains a current and updated database on all clients in own portfolio.
    • Keeps informed of legislative requirements pertaining to document & records management.
    • Ensures effective classification of client information to ensure fast and accurate retrieval.
    • Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.
    • Compiles and reports on boxes past due on a quarterly basis.
    • Develop Account Plans as agreed with Sales Manager / Branch Manager / Sector Head for the allocated portfolio in order to leverage new opportunities and ensure customer retention.
    • Reports sales and service statistics to the Sales & Service Manager / Branch Manager / Sector Head on a weekly basis.
    • Ensures that the service offering provided satisfies customers’ needs and identifies leads across their allocated Sector Heads within their portfolios.
    • Resolve all escalated enquiries or queries within a reasonable timeframe and communicate concerns relating to service delivery to Operations and to respective support and management personnel.
    • Ensures remediation thereof.
    • Ensures that the allocated portfolio is sufficiently serviced to ensure customer satisfaction.
    • Ensures that clients’ portfolios data integrity is accurately maintained.
    • Assists with preparing and presenting business proposals to both existing and new potential customers.
    • Maintains close relationships with the Sector Head in order to capitalise on opportunities identified.
    • Deals with, resolves and reports on issues, concerns and complaints as it relates to allocated portfolio or clients.

    Closing Date    
    2023/08/09

    go to method of application »

    Sales And Service Manager - Johannesburg

    Job Advert Summary    

    • Effective sales of records & information management solutions and services to achieve a combination of regional, key and/or strategic accounts to achieve sales objectives in line with the business strategy.
    • Effective customer service through building of relationships and effective service delivery.
    • Retain and grow defined service portfolios in line with strategic service objectives and agreed customer service targets. 

    Minimum Requirements    

    • Bachelor’s Degree in Marketing / Business Management or equivalent qualification
    • 5 years’ experience in sales of which a minimum 2 years must be in a sales management role
    • 5 years' account management experience in document management ,archival , office automation or similar industry sales experience required
    • Must have business to business (B2B) experience
    • Must be IT literate
    • Valid Drivers License
    • Must have own vehicle

    Attributes:
    To be successful in this role you must have/be:

    • Excellent track record in delivering high level sales presentations
    • Excellent track record in meeting and exceeding monthly, quarterly and annual sales targets
    • Excellent communication and interpersonal skills
    • An aptitude and drive for sales
    • Hardworking and solutions driven
    • A team player and motivate the team to achieve excellent results
    • Business acumen and be able to communicate with senior to top management levels
    • Prepared to travel between sites/clients
    • Highly computer literate
    • Demonstrate excellent organisational skills
    • Experience in tender document preparation

    Duties and Responsibilities    

    • Translates sales & service strategy into tactical plans for a portfolio of regional and key/strategic accounts.
    • Develops and maintains a sales & service strategy to ensure engagement and sound relationships with clients.
    • Subdivides the customers into portfolios to direct the focus of team.
    • Ensures clear understanding between clients and Metrofile to deliver service as agreed.
    • Leverages client base to capitalise on cross-selling opportunities.

    Ensures new business generation and achievement of sales & service targets, by:

    • ensuring understanding of client needs by business sector
    • researching and understanding client needs to customise and focus the service offering
    • engaging existing and potential clients at Metrofile business premises through presentations and events to increase awareness and understanding of service offering 
    • driving regional initiatives to promote service offering and educate clients on services and products 
    • training and educating sales team on product/service offering and client engagement   
    • Reports on sales & service performance for portfolio of accounts to the General Manager on a weekly and monthly basis.
    • Ensures understanding of legal and/or statutory requirements relating to document storage and retention.
    • Ensures all administrative aspects of the team are maintained as compliant with company policy.
    • Retain key customers and monitor service delivery through processes and procedures to ensure customer experience is managed.
    • Track customer service trends and challenges between the sales and operations areas and look at ways to improve service level management. 

    People management:

    • Ensures that staff are trained, skilled and that their expertise is optimally applied.
    • Ensures that the working environment contributes to improve staff morale and increased productivity.
    • Monitor performance of the team and address any non-performance issues.

    Cost management:

    • Provides input into the compilation of the regional sales and service budget for client portfolio, to determine revenue targets for these accounts.

    Supervisory responsibilities:

    • Has overall responsibility for a total staff complement of 15 - 30

    Closing Date    
    2023/08/09

    Method of Application

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