Sales And Service Manager - Johannesburg at Metrofile

Job Advert Summary    

• Effective sales of records & information management solutions and services to achieve a combination of regional, key and/or strategic accounts to achieve sales objectives in line with the business strategy.
• Effective customer service through building of relationships and effective service delivery.
• Retain and grow defined service portfolios in line with strategic service objectives and agreed customer service targets. 

Minimum Requirements    

• Bachelor’s Degree in Marketing / Business Management or equivalent qualification
• 5 years’ experience in sales of which a minimum 2 years must be in a sales management role
• 5 years' account management experience in document management ,archival , office automation or similar industry sales experience required
• Must have business to business (B2B) experience
• Must be IT literate
• Valid Drivers License
• Must have own vehicle

Attributes:
To be successful in this role you must have/be:

• Excellent track record in delivering high level sales presentations
• Excellent track record in meeting and exceeding monthly, quarterly and annual sales targets
• Excellent communication and interpersonal skills
• An aptitude and drive for sales
• Hardworking and solutions driven
• A team player and motivate the team to achieve excellent results
• Business acumen and be able to communicate with senior to top management levels
• Prepared to travel between sites/clients
• Highly computer literate
• Demonstrate excellent organisational skills
• Experience in tender document preparation

Duties and Responsibilities    

• Translates sales & service strategy into tactical plans for a portfolio of regional and key/strategic accounts.
• Develops and maintains a sales & service strategy to ensure engagement and sound relationships with clients.
• Subdivides the customers into portfolios to direct the focus of team.
• Ensures clear understanding between clients and Metrofile to deliver service as agreed.
• Leverages client base to capitalise on cross-selling opportunities.

Ensures new business generation and achievement of sales & service targets, by:

• ensuring understanding of client needs by business sector
• researching and understanding client needs to customise and focus the service offering
• engaging existing and potential clients at Metrofile business premises through presentations and events to increase awareness and understanding of service offering 
• driving regional initiatives to promote service offering and educate clients on services and products 
• training and educating sales team on product/service offering and client engagement   
• Reports on sales & service performance for portfolio of accounts to the General Manager on a weekly and monthly basis.
• Ensures understanding of legal and/or statutory requirements relating to document storage and retention.
• Ensures all administrative aspects of the team are maintained as compliant with company policy.
• Retain key customers and monitor service delivery through processes and procedures to ensure customer experience is managed.
• Track customer service trends and challenges between the sales and operations areas and look at ways to improve service level management. 

People management:

• Ensures that staff are trained, skilled and that their expertise is optimally applied.
• Ensures that the working environment contributes to improve staff morale and increased productivity.
• Monitor performance of the team and address any non-performance issues.

Cost management:

• Provides input into the compilation of the regional sales and service budget for client portfolio, to determine revenue targets for these accounts.

Supervisory responsibilities:

• Has overall responsibility for a total staff complement of 15 - 30

Closing Date    
2023/08/09